Brilliant service! Came out the same day to look at my washing machine, James was really thorough to find out what was actually wrong with it as it was quite odd! Part ordered and fixed within the we... See more
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Review summary
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Fantastic service, from ease of booking online, to the service tech showing up, prepared, knowing upfront what our issue was from the online questions. James was GREAT! He was prompt, polite, very k... See more
Company replied
The whole experience from start to finish was simple and stress free. It was easy to book the service. The communication was excellent, directly with the engineer. He worked around my work schedule wh... See more
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My SMEG fridge was over ten years old so when it went kaput I wasn't sure it was repairable. Booked on line and everything clear and straightforward and cost explained. Appointment made. I was uoda... See more
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Company details
- #10 of 28 best companies in Appliance repair service
About NAC
Written by the company
Washing Machine Repairs
Tumble Dryer Repairs
Oven Repairs
Hob Repairs
Fridge Freezer Repairs
Cooker Hood Repairs
Dishwasher Repairs
Cooker Repairs
We are an established and highly regarded brand within the domestic appliance repairs environment carrying out thousands of repairs to domestic appliances at a nationwide level every month. We work with accredited and experienced domestic appliance engineers to provide premium levels of service at a reasonable cost. Our network of employed and self employed engineers cover most parts of the UK and we aim to operate a same-day / next-day service.
Get A New Repair Quote Speak With Customer ServiceNAC (Domestic Appliances) Ltd
Written by the company
- We're focussed on being the best!
- Deliverability: We carry out thousands of domestic appliance repairs nationwide month after month with excellent feedback and many happy customers throughout the UK. Our target is to attend a first visit within 24 Hours of the reported fault and in most instances, we achieve this target. Service Support: Occasionally, things do not go as planned. We have a commitment to our customers so that when something goes wrong, we will try our utmost to resolve any problem quickly, efficiently and fairly.
All Repairs Guaranteed
Highly qualified local engineers
We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.
Contact info
4 Calder Close, Calder Park, WF4 3BA, Wakefield, United Kingdom
- nacrepair.co.uk
4.7
Excellent
31k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
The engineer was respectful
The engineer was respectful, knowledgeable, skillful, careful. Sadly the freezer was beyond economic repair, but he helpfully advised how to connect my alternative freezer. I withheld the 5th star because I was disappointed your firm was unable to arrange a new replacement.
28 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Paid £102.24 day before repair.
Paid £102.24 day before repair.
Engineer James came and installed new Heat Element was polite and kept area clean afterwards.
He then checked his phone for NAC pricing for Element £56.89 on top of initial cost, So £102.24 just for attending as was not told this on phone day previous, Screwfix charge £19.39 inc V.a.t.
Company GREEDY and not TRANSPARENT.
Will steer clear of them in future
29 July 2026
Unprompted review
Reply from NAC
Hi,
We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall TrustPilot Score.
We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process, or a very small percentage of our customers may not be happy with a repair visit outcome.
If you left the required identifiable information when leaving your review, then we will be able to find your repair and we’ll look in to your review content internally and contact you if we need to discuss anything further.
Kind Regards,
NAC Customer Service Team.
Communication excellent and efficient…
Communication excellent and efficient work carried out
28 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Service was outstanding & James was Fantastic,
Fantastic service, from ease of booking online, to the service tech showing up, prepared, knowing upfront what our issue was from the online questions.
James was GREAT! He was prompt, polite, very knowledgeable. I didn't ever think he was blowing smoke and didnt really know what was wrong or how to fix it. James was very detailed and methodically figured out what the issue was. Isolated and removed the bad part, ordering it before he left from their integrated tablet. One week later he was back, part in hand and repaired the machine in about 30 minutes. Both visits he was meticulous and cleaned up after himself. Well done James, and Thank You!
28 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Professional
Haydn was very prompt and turned up when he said he would. He did a thorough investigation of our fridge freezer. I found the company and Haydn professional.
27 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Excellent very efficient and polite
Excellent very efficient and polite - great experience.
28 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Bosch tumble dryer
Phoned and advised the latch on my washing machine door had broken, advised engineers could have me up and running in no time as they carry party. Paid for call out charge and labour. Engineer came out advised the whole door needed replacing - door plus delivery charge - now nearly £300 in
Took a week for door to be delivered. Engineer came back fitted door now told not heating up - was fine before - not paying more money cheaper to buy a new machine with warranty
Engineer left all rubbish they don't recycle the old parts - never known anything like it.
28 July 2026
Unprompted review
Reply from NAC
Hi,
We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall TrustPilot Score.
We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process, or a very small percentage of our customers may not be happy with a repair visit outcome.
If you left the required identifiable information when leaving your review, then we will be able to find your repair and we’ll look in to your review content internally and contact you if we need to discuss anything further.
Kind Regards,
NAC Customer Service Team.
excellent feedback
excellent feedback, no problems or awkwardness at all
28 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Five star service
Five star service. There was an engineer available the next day and he arrived at the appointment when he said he would.
The engineer was very knowledgeable and efficient. He was able to repair the fridge door without the need to order a new part making the repair much quicker and more cost effective. I have already recommended NAC to family and friends.
14 July 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Nothing hidden and a very easy way to…
Nothing hidden and a very easy way to book an engineer
28 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Gas engineer sorted oven temporarily…
Gas engineer sorted oven temporarily for which I was very grateful, and will return with new knob to replace broken one in a week.
28 July 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Super efficient
Super efficient, super helpful, engineer arrived when scheduled, lovely chap and sorted my machine in super quick time. Will definitely use this company again (tho i hope i won't need to!!)
28 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Very efficient and friendly
Very efficient and friendly. Easy to make an appointment for an engineer visit.
Excellent service so far.
28 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Very friendly on the phone
Very friendly on the phone, made me feel at ease.
28 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Shocking experience
Shocking experience. Engineer arrived late and failed to repair device. Clearly overworked. Would not recommend.
27 July 2026
Unprompted review
Reply from NAC
Hi,
We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall TrustPilot Score.
We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process, or a very small percentage of our customers may not be happy with a repair visit outcome.
If you left the required identifiable information when leaving your review, then we will be able to find your repair and we’ll look in to your review content internally and contact you if we need to discuss anything further.
Kind Regards,
NAC Customer Service Team.
Efficient service
Matthew was efficient in finding the cause of the problem and dealing with it. The message from NAC was misleading, however, as it stated that he would come between 8 and 11 and that this job was first on his schedule, leading us to assume he would arrive soon after 8. However, he arrived at 11.10.
27 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Excellent service
25 July 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Dishwasher repair
I would recommend this company, and would definitely use again. My dishwasher was repaired quickly and although the dishwasher needed a new part I was kept well informed of progress.
27 July 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
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