Company is a complete scam.. They say they are regulated when all they do especially on binary options is manipulate their price software to lose within the last 5-15 seconds where you lose by 1 micro... See more
Company replied
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Update 10/09/23- so after reporting Nadex they blocked me from telegram, Facebook.. then randomly got in touch to say if I want my funds I need to make a further payment. Not come across a more disg... See more
Nadex is a rip off controlled and manipulated the big boys. It is almost impossible to win a 5 minute trade. They easily manipulate the market hover and around the strike point then move in the direct... See more
Company replied
You might think this company is good under regulation. Absolutely wrong, they turn out to be a shady scam, You cannot withdraw, they make all kind of excuse or rule to make withdrawal difficul... See more
Company details
Written by the company
North American Derivatives Exchange™ (Nadex), is the first and largest US-regulated exchange that offers a limited risk, short-term, low-cost way to trade Binary Options, Knock-outs, and Call Spreads. Access many markets including Forex, stock indices, commodities like oil, gold, and more. Your funds are secure in top U.S. banks, not offshore. Nadex is regulated and transparent and gives individual traders like you a level playing field.
Contact info
200 West Jackson, 60606, Chicago, United States
- customerservice@nadex.com
- nadex.com
1.4
Bad
217 reviews
Hasn’t replied to negative reviews
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There isn’t an app
There isn’t an app, and there are slight issues with notifications, but the central functionality is excellent, and customer support is exceptional.
26 July 2022
Reply from Nadex
Thank you for leaving a review! We're glad you're enjoying Nadex!
While we don't have a traditional app in the app store we do have what's called a Web App, where you can add the platform to your phone's home screen just like other apps. It also behaves like a typical app. Give us a shout if you have any questions this.
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Quick response and enquiry resolved in…
Quick response and enquiry resolved in few hours.Great customer service
26 July 2022
Reply from Nadex
Thank you for leaving a review! We're glad you're enjoying Nadex!
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Great customer service
24 July 2022
Reply from Nadex
Thank you for leaving a review! We're glad you're enjoying Nadex!
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
I want give 3 stars because was not…
I want give 3 stars because was not able to trade because I don't have enough capital to trade on the platform so cash out right away
5 July 2022
Reply from Nadex
Hi Randall,
Thank you for leaving us a review.
Nadex contracts are fully collateralized, meaning when anyone enters a trade, they must have the available balance to cover the risk of the trade. This allows Nadex to immediately clear the trade and distribute the proceeds upon settlement of the contract. If you do not have the available funds to cover the trade, your order will be rejected.
If you have any more questions on trading, please reach out to us at customerservice@nadex.com and we'd be happy to assist you.
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Although Nadex platform is fairly new…
Although Nadex platform is fairly new to me, I found it to be pretty straightforward. Understanding the settings and screen layout will be on me to improve upon.
1 July 2022
Reply from Nadex
Thank you for leaving a review! We're glad you're enjoying Nadex!
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Reply from Nadex
Hi KJ,
We're sorry to hear that! We have plenty of beginner and tutorial videos on our YouTube channel (https://www.youtube.com/user/nadex) that should get you in the right direction.
You can also reach out to us at any time with any questions at customerservice@nadex.com.
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Customer service is no good may be the…
Customer service is no good may be the worst I have ever seen should not take hours to get a response shows a lack of respect . Let me add to this post NADEX Is playing games at all levels they also have slippage on their charts and this is securities fraud hey Trust Pilot let people respond to comments left by NADEX it’s all smoke and mirrors at this point ….,
27 June 2022
Reply from Nadex
Hi Craig,
We apologize for the less than ideal service you've received. We can assure you that this is a rare occurrence and that we typically answer emails within 2 hours.
For immediate assistance, you can always give us a call at 312-884-0100 during normal trading hours.
The Nadex Team
Reply from Nadex
Thank you for leaving a review! We're glad you're enjoying Nadex!
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
After depositing money it is not…
After depositing money it is not possible to use the platform for even demo is not available, this is how helpful and customer friendly you are !!!
22 June 2022
Reply from Nadex
Hi there,
ACH deposits take 3-5 business days to clear the banking system, after which you will be able to use the funds you deposited to trade. We recommend using a debit card to deposit as those funds are available immediately. For more information on funding methods visit https://www.nadex.com/funding.
If you have any questions regarding your deposits, don't hesitate to contact us, we'd be happy to assist.
The Nadex Team
I was confused
I was confused. I couldn't tell if I made or lost money.
The customer service person from Nadex who called (I lost his name) explained that I could find that information in Account / Reporting History / History.
Et Voila! Now all my trade data can be downloaded into a well organized spreadsheet!
THANKS!
And with that, I have a trading platform that I'm happy to use and recommend to friends.
Mike
22 June 2022
Reply from Nadex
Thank you for leaving a review! We're glad that we were able to help you better understand the platform and where to find your trading history. Don't hesitate to reach out anytime!
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Good platform and good support
Good platform and good support. The only issue I have is the price and spreads on the live account compared to the demo. It’s a lot easier to make money on demo compared to live. Overall, I’d recommend them though
18 June 2022
Reply from Nadex
Thank you for leaving a review! We're glad you're enjoying Nadex!
Our demo environment will certainly be different than the live environment for a few reasons. We have a lot of people in demo placing unrealistic trades that they wouldn't normally place in a real account. Also, we have more market makers in live than we do in demo, meaning the live environment has more competitive pricing and tighter spreads. If you have any questions or concerns, don't hesitate to reach out at customerservice@nadex.com.
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Reply from Nadex
Hi Steve,
Thank you for leaving a review! We're glad you're enjoying Nadex and that Kris was able to answer your questions.
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Very helpful
11 June 2022
Reply from Nadex
Thank you for leaving a review! We're glad you're enjoying Nadex!
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Easiest account setup ever
9 June 2022
Reply from Nadex
Hey!
Thank you for leaving a review! We're glad you're enjoying Nadex!
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Amazing trading platform!
29 May 2022
Reply from Nadex
Hey!
Thank you for leaving a review! We're glad you're enjoying Nadex!
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Wondering why in my demo account I…
Wondering why in my demo account I cannot see my orders, positions, and 24hour history from the screen that I view charts and place demo trades. How can a person monitor the profit and loss when the position info listed above is not available.
24 May 2022
Reply from Nadex
Hey there,
We apologize for the experience you had on our practice trading environment. We do not have any other users experiencing this issue and we can confirm the orders, positions, and 24hr history sections are all working as intended.
If you are still experiencing this issue, please contact us at customerservice@nadex.com and we will help you right away!
The Nadex Team
I am presently taking baby steps as…
I am presently taking baby steps as this is my very first experience in trading. So far the platform is user-friendly and my experience is a positive one.
11 May 2022
Reply from Nadex
Hey Hugh,
Thank you for leaving a review! We're glad you're enjoying Nadex! Don't hesitate to reach out if you have any questions or need help with something.
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Reply from Nadex
Hi!
We highly suggest using our free demo account to practice and test your trading strategies until you feel comfortable trading in the live environment.
Additionally, you can take advantage of the many resources we provide such as weekly webinars (https://www.nadex.com/upcoming-webinars/all/), our learning center (https://www.nadex.com/learning/), and dozens of videos on our YouTube Channel.
Don't hesitate to reach out to customerservice@nadex.com with any questions you may have.
The Nadex Team
I am really enjoying learning this…
I am really enjoying learning this trading platform. I look forward to many years of trading here.
10 May 2022
Reply from Nadex
Hey Eric,
Thank you for leaving a review! We're glad you're enjoying Nadex!
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
Excellent customer service
Kris was extremely helpful and assisted me through the process of setting my account up. He always called back and kept me updated!
7 May 2022
Reply from Nadex
Thank you for leaving a review! We're glad you're enjoying Nadex!
Your trading experience is very important to us and we really appreciate the feedback.
The Nadex team
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