What is going on with this company??? I have been trying to get in touch with them for the past few months. None of my emails are.being returned! I don't even get the automated message acknowledging I... See more
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The Nadine West company has truly helped me refresh my wardrobe. I’ve always had a hard time finding clothes that fit my age range that are stylish yet affordable. Having a personal assistant who offe... See more
Company replied
NW has an excellent mix of pieces that are always comfortable and stylish without breaking your budget! Some of the other clothing subscription services will take your breath away with their prices an... See more
Company replied
Loved the last order I received. Of course I am unable to purchase very much but I loved the tops I have purchased. So far I have been pleased with the quality of my clothes and the prices are reason... See more
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Company details
About Nadine West
Written by the company
Nadine West offers a fun and convenient personal styling service that delivers hand-selected pieces directly to your door.
We curate a personalized selection of affordable fashion that fits seamlessly into your wardrobe, allowing you to try on styles in the comfort of your own home without the obligation to buy.
Members pay a $17.99 styling fee, which is credited towards pieces kept. Our signature pink packages and easy return process make fashion stress-free and enjoyable.
We aim to provide an exciting, stylish experience for women of all shapes and sizes, empowering them to feel confident and look great every day.
Discover Your Style with Nadine West
Contact info
West Martin Luther King Junior Boulevard 512, 78701, Austin, United States
- rs@nadinewest.helpscoutapp.com
- nadinewest.com
3.6
Average
820 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clothes are high fashion casual
Clothes are high fashion casual. Very comfy. Some of its not my taste but the return policy is great.
20 November 2024
Reply from Nadine West
Hi Sarah! Thank you for your feedback! We’re glad you’re enjoying the high-fashion casual and comfy styles we offer. We understand that tastes can vary, and we’re happy to hear you’ve had a positive experience with our return policy. If there’s anything we can do to better match your preferences, feel free to reach out—we’re always here to help!
I returned everything the last time
I returned everything the last time. Nothing really worked for me.
8 November 2024
Reply from Nadine West
Hi Mary Beth! We’re truly sorry to hear that nothing worked for you this time. Your experience matters deeply to us, and we’d love the chance to make things right. We sent you an email asking for your style preferences so we can make sure we'll make your next package better. :)
Reply from Nadine West
Hello Susan,
Thank you so much for your kind review! We're thrilled to hear that you’ve enjoyed the variety of products we offer and found the return process easy. We always aim to make your experience as smooth and enjoyable as possible.
We appreciate your feedback and look forward to continuing to provide you with great service and products!
Thanks again for being a valued member!
Best regards,
The Nadine West Team
Always have a great experience
Always have a great experience with Nadine West. They respond quickly to emails and always love my orders
9 September 2024
Reply from Nadine West
Hello Jamie,
Thank you so much for your wonderful review! We’re so happy to hear that you always have a great experience with Nadine West and that our team has been quick to respond to your emails. It’s fantastic to know that you love your orders – we truly enjoy helping you find pieces that you love!
We appreciate your continued support and look forward to providing you with even more great experiences in the future.
Thanks again for being a valued member!
Best regards,
The Nadine West Team
Always answers my emails and never have…
Always answers my emails and never have I had a problem that wasn’t fixed
15 November 2024
Reply from Nadine West
Hello Jackie,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our team and that we've been able to assist you whenever needed. We truly appreciate your feedback and are so happy to know that we've been able to resolve any concerns you’ve had.
Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service in the future.
Thanks again for being a valued member!
Best regards,
The Nadine West Team
Orders are often incomplete or…
Orders are often incomplete or incorrect. Items often missing. Styles and materials are cheap and repeated. Jewelry breaks after one or two uses and is not refundable
15 July 2024
Reply from Nadine West
Hello Susan,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you've encountered with incomplete or incorrect orders, and we apologize for the inconvenience this has caused. We also understand your frustration with the styles and materials not meeting your expectations, as well as concerns regarding the jewelry.
We take your concerns seriously, and we’re committed to resolving this for you. A member of our team will be reaching out to you via email shortly to address your specific issues and work on a solution that ensures your future experiences are more aligned with your preferences.
Thank you for your patience, and we look forward to assisting you further.
Best regards,
The Nadine West Team
Happy to be receiving shipments again
After taking a break from the monthly deliveries I restarted this month. I was happily surprised with the restart. The smaller shipment is easier to manage for those items I did not keep. The items I kept were spot on and I've already worn one of the tops twice. THANK YOU.
20 November 2024
Reply from Nadine West
Hello Theresa,
Thank you so much for your wonderful review! We’re so glad to hear that your restart with us was a pleasant surprise and that the smaller shipment worked better for you. It’s fantastic to know that the items you kept were spot on and that you’ve already enjoyed wearing one of the tops!
We truly appreciate your feedback and are so happy to have you back with us. If there’s ever anything else we can do to make your experience even better, please don’t hesitate to reach out.
Thank you again for being such a valued member!
Best regards,
The Nadine West Team
Way too much jewelry being sent
Way too much jewelry being sent. And prices have gone up quite a bit.
20 November 2024
Reply from Nadine West
Hello Victoria,
Thank you for sharing your feedback with us. We’re sorry to hear that you’ve been receiving more jewelry than you'd like and that you've noticed an increase in prices. We want to make sure your experience with us is just right, and we appreciate you bringing this to our attention.
A member of our team will be reaching out to you via email to discuss your preferences and address any concerns you may have about pricing. We're here to help and want to ensure your future packages better reflect your style and budget.
Thank you for your patience, and we look forward to resolving this for you!
Best regards,
The Nadine West Team
You all take good care of me through my…
You all take good care of me through my thick and thin and when I have problems you have pretty clothes I just wish I could afford to buy more than what I do now thank you for being good to me all these years
20 November 2024
Reply from Nadine West
Hello Georganne,
Thank you so much for your kind and heartfelt review! We’re so grateful for your continued support over the years, and it truly means the world to us that we’ve been able to take good care of you. We understand that budgets can be tight, but we’re so glad you’ve enjoyed the pieces you’ve received.
If there's ever anything we can do to help make your experience even better, don’t hesitate to let us know. We're here for you, and we look forward to continuing to serve you with beautiful clothes that make you feel great!
Thank you again for being such a valued member!
Best regards,
The Nadine West Team
I don’t think anyone actually reads the…
I don’t think anyone actually reads the style profile or comments on returned items. I’ve returned everything the last several times because it is all wrong.
20 November 2024
Reply from Nadine West
Hello Charline,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent packages haven’t met your expectations and that you feel your style profile and comments have not been properly considered.
We want to make sure that your future shipments are more in line with your preferences, and we understand how important it is to get things right. A member of our team will be reaching out to you via email to discuss your concerns in more detail and work on a solution to ensure your experience improves moving forward.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
The Nadine West Team
Package Returns
You're always accomodating when I don't mail my package back by the due date, by giving me extensions. Much appreciated. Thank you!
19 November 2024
Reply from Nadine West
Hello Laurie,
Thank you so much for your kind review! We're so glad to hear that our team has been able to accommodate you with extensions when needed. We understand that life can get busy, and we're happy to help make the process easier for you.
We truly appreciate your feedback and are always here to assist you whenever you need us!
Thanks again for being such a valued member!
Best regards,
The Nadine West Team
Reply from Nadine West
Hi Elaina
Thank you so much for your kind words! We're thrilled to hear that you’ve had such a positive experience with our customer service. We always strive to provide the best support possible, and it's wonderful to know that we’re meeting your expectations.
We truly appreciate your feedback and look forward to continuing to assist you whenever you need us!
Thanks again for being a valued member!
Best regards,
The Nadine West Team
Picking the style profile was easy and…
Picking the style profile was easy and I changed it after 6 months for more variety. Nicely made clothes that are affordable.
19 November 2024
Reply from Nadine West
Hi Beverly,
Thank you so much for your wonderful review! We're so glad to hear that you found the style profile easy to use and that you enjoyed adding more variety after 6 months. It’s great to know you’re happy with the quality and affordability of the clothes!
We truly appreciate your feedback and are excited to continue providing you with stylish, well-made pieces that suit your preferences. If you ever need any further adjustments, we're always here to help.
Thanks again for being a valued member!
Best regards,
The Nadine West Team
HelpfulYour team is always quick to respond to…
Your team is always quick to respond to emails and very helpful.
2 September 2024
Reply from Nadine West
Hello Jennifer!
Thank you so much for your kind review! We’re thrilled to hear that you’ve had a great experience with our team and that our responses have been quick and helpful. We always strive to provide the best service possible, and it means a lot to know that we’re meeting your expectations.
We truly appreciate your feedback and look forward to continuing to assist you in the future!
Thanks again for being a valued member!
Best regards,
The Nadine West Team
I'm not impressed with the last few…
I'm not impressed with the last few packages. I would like to see a option to pick a few items that are coming and leave the rest a surprise.i would also like to see the packages actually contain items I'm m0re likely to keep. For example I don't keep any jewelry so why send me it.
20 November 2024
Reply from Nadine West
Hello Dani,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your recent packages haven’t fully met your expectations. We truly appreciate your suggestion to have the option to select a few items in advance while leaving the rest as a surprise, this is definitely something we will consider as we continue to improve our service.
We also understand your concern about receiving items like jewelry that you’re unlikely to keep. We want to ensure your future shipments are more in line with your preferences, and we’d love the opportunity to make things right.
A member of our team will be reaching out to you via email to discuss your concerns and work on a solution tailored to your needs. We’re committed to providing a better experience moving forward.
Thank you for your patience, and we look forward to resolving this for you!
Best regards,
The Nadine West Team
Reply from Nadine West
Hello Mary,
Thank you so much for your kind review! We're thrilled to hear that you’ve had a great experience with our service, products, and process. Your feedback means a lot to us, and we're so happy to know you’re enjoying everything!
We look forward to continuing to serve you and providing more amazing selections.
Thanks again for being a valued member!
Best regards,
The Nadine West Team
The clothes seemed to have bumped up a…
The clothes seemed to have bumped up a notch and I like the new keep/not keep system. Excellent customer service!
20 November 2024
Reply from Nadine West
Hi Stacy,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve noticed an improvement in the clothing and are enjoying the new keep/not keep system. It’s always great to know that our efforts are making a difference, and we’re especially happy that you’ve had a positive experience with our customer service.
We truly appreciate your feedback and look forward to continuing to serve you with even more great selections!
Thanks again for being a valued member!
Best regards,
The Nadine West Team
Nothing went wrong
Nothing went wrong. The customer service is great. I love getting the pink bag, but I find it hard to find something to keep in each pink bag. I have been asking for a very long time what my GOLD status means, and no one can give me an answer. I’m ready to quit.
20 November 2024
Reply from Nadine West
Hi Janel,
Thank you so much for sharing your thoughts with us, and for your kind words about our customer service! We're happy to hear that you enjoy receiving your pink bag, but we’re truly sorry to learn about the confusion regarding your GOLD status.
We understand how frustrating it can be when you’re seeking clarity, and we sincerely apologize for the lack of response regarding your question. We want to make sure you have all the information you need and that your experience with us is a positive one.
A member of our team will be reaching out to you via email to provide a detailed explanation of what your GOLD status means and to help resolve any other concerns you may have.
We truly value you as a member and hope to find a solution that works for you. Thank you again for your patience and for bringing this to our attention.
Best regards,
The Nadine West Team
Member for over a year
I have been doing your subscription for over a year. Maybe even longer. I definitely have seen a change in that I feel like people are reading my request more than before. Maybe it's just a computer algorithm that is working.
20 November 2024
Reply from Nadine West
Thank you so much for your thoughtful review and for being a valued member for over a year! We’re so happy to hear that you’ve noticed an improvement in how we’re reading and responding to your requests.
While we do utilize technology to help us better understand your preferences, we’re committed to providing a personalized experience, and your feedback means a lot to us.
We’d love to discuss your experience further to ensure we continue meeting your expectations. A member of our team will be reaching out to you via email to assist with any concerns.
Thank you again for your support, and we look forward to continuing to serve you!
Best regards,
The Nadine West Team
Great customer service from Nadine West!
I needed to pause my Nadine West shipments and every time I have needed to pause, I always get a very positive response from the customer service reps who answer my request. I love the clothes I receive from Nadine West and look forward to start my shipments again soon!
20 November 2024
Reply from Nadine West
I'm so glad to hear you've had such positive experiences with Nadine West's customer service! It’s wonderful to know that you love the clothes you receive, and we’re excited to have you back when you’re ready to start your shipments again. If you ever need anything, we’re always here to help! 😊
Best regards
Nadine West Team
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