What is going on with this company??? I have been trying to get in touch with them for the past few months. None of my emails are.being returned! I don't even get the automated message acknowledging I... See more
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The Nadine West company has truly helped me refresh my wardrobe. I’ve always had a hard time finding clothes that fit my age range that are stylish yet affordable. Having a personal assistant who offe... See more
Company replied
NW has an excellent mix of pieces that are always comfortable and stylish without breaking your budget! Some of the other clothing subscription services will take your breath away with their prices an... See more
Company replied
Loved the last order I received. Of course I am unable to purchase very much but I loved the tops I have purchased. So far I have been pleased with the quality of my clothes and the prices are reason... See more
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Company details
About Nadine West
Written by the company
Nadine West offers a fun and convenient personal styling service that delivers hand-selected pieces directly to your door.
We curate a personalized selection of affordable fashion that fits seamlessly into your wardrobe, allowing you to try on styles in the comfort of your own home without the obligation to buy.
Members pay a $17.99 styling fee, which is credited towards pieces kept. Our signature pink packages and easy return process make fashion stress-free and enjoyable.
We aim to provide an exciting, stylish experience for women of all shapes and sizes, empowering them to feel confident and look great every day.
Discover Your Style with Nadine West
Contact info
West Martin Luther King Junior Boulevard 512, 78701, Austin, United States
- rs@nadinewest.helpscoutapp.com
- nadinewest.com
3.6
Average
820 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the variety of clothing
I love the variety of clothing. The orders arrive fast. Very affordable.
20 October 2024
Reply from Nadine West
Thank you so much for your kind review, Theresa! 😊 We're thrilled to hear that you love the variety of clothing, and we're happy to know that our fast shipping and affordable prices are meeting your expectations. We appreciate your support and look forward to continuing to provide you with great selections! 💖✨
I love the materials of the clothes
I love the materials of the clothes. Nearly every piece I have purchased is soft and comfortable regardless of the style. The prices are affordable. The shipments are on time. Support responds quickly if you have questions or need to change something. Highly recommend the service !
20 November 2024
Reply from Nadine West
Thank you so much for your wonderful review, JoAnne! 😊 We're thrilled to hear that you love the materials and find the clothes soft, comfortable, and affordable. It’s also great to know that our on-time shipments and quick support have been making your experience enjoyable. Your recommendation means the world to us, and we’re so grateful to have you as a customer! 💖✨
I wish the clothes were more current…
I wish the clothes were more current and fashionable. I have loved a few things, but too many times I’ve been sent pants without pockets( which I have said on every feedback that I can’t wear) and I’ve been sent too many big, “ frilly” dresses and shirts.
20 November 2024
Reply from Nadine West
Hi Stephanie! We’re truly sorry to hear that some of your recent selections haven’t met your expectations. 😔 We really appreciate your feedback about the pants without pockets and the frilly dresses and shirts. We want to make sure future shipments better match your preferences for current, fashionable pieces that fit your style. We’ve noted your feedback and will do our best to send you more of what you love. Thank you for your patience, and we’re committed to getting it just right for you! 💖
Some of the clothes were large
Some of the clothes were large, will never fit! I’m a medium!
11 November 2024
Reply from Nadine West
We’re so sorry to hear that some of the clothes didn’t fit as expected, Rosa. 😔 Thank you for bringing this to our attention. We want to make sure your future selections fit perfectly. We reached out via email. Please feel free to update us on your preferred size, and we’ll make sure to adjust your profile to reflect a medium moving forward. Thank you for your patience and for giving us the chance to improve your experience! 💖
Haven’t been liking the choices since…
Haven’t been liking the choices since the styling fees have gone up. Same pants everytime and shirts that are too small
24 October 2024
Reply from Nadine West
Hi Lisa! We’re truly sorry to hear that the recent selections haven’t met your expectations, especially since the styling fees have increased. 😔 It’s not our intention to send you the same items repeatedly or pieces that don’t fit properly. We’ve reached out to you via email to discuss your preferences further and make sure we send items better suited to your style and sizing needs. Thank you for your patience as we work to improve your experience! 💖
Seems like I keep getting variations of…
Seems like I keep getting variations of same things I’ve not kept
8 November 2024
Reply from Nadine West
Hi Jeannine! We’re really sorry to hear that you’ve been receiving similar items that you’ve previously not kept. 😔 We’ve reached out to you via email to discuss this further and ensure your future shipments better match your preferences. Thank you for your patience, and we look forward to working together to improve your experience! 💖
I am consistently being sent items I do…
I am consistently being sent items I do not like. Even after spending time rating items and giving feedback.
20 November 2024
Reply from Nadine West
Hi, Frankie! We’re sorry to hear that your recent selections haven’t aligned with your preferences, even after you’ve provided feedback. 😔 We’ve reached out to you via email to discuss this further and ensure your future shipments better match your style. Thank you for giving us the opportunity to improve your experience! 💖
Wish my stuff wouldn’t be the same…
Wish my stuff wouldn’t be the same stuff time after time!
4 November 2024
Reply from Nadine West
We’re sorry to hear about your frustration with receiving similar items, Kimberly. 😔 We’d love to make this right for you! Please email us at **vipsupport@nadinewest.com** so we can update your preferences and ensure your future shipments are more tailored to your liking. Thank you for letting us know—we’re here to help! 💖
This company is amazing 👏 the customer…
This company is amazing 👏 the customer service is terrific and i love that they contact me before billing if i'm a day late sending it back. I'm super busy and don't always make it in time to the post office.
Will forever be a loyal customer!
20 November 2024
Reply from Nadine West
Thank you so much for your amazing review, Rebecca! 🥰👏 We’re thrilled to hear that you love our customer service and appreciate the flexibility we offer with returns. It’s our goal to make things as convenient as possible for our busy customers like you. Your loyalty means the world to us—thank you for being such a valued part of our family! 💖✨
Pink Bag
Have enjoyed getting the pink bags o ice a month. I would like to have more seasonal clothes now that the weather is cold here. More sweaters, warm pants, skirts, that kind of thing. Clothes are good quality. Thank you.
20 November 2024
Reply from Nadine West
Thank you so much for your kind review, Peggy! 😊 We're thrilled to hear that you've enjoyed receiving the pink bags each month and that you’re happy with the quality of the clothes. As the weather gets colder, we’ll make sure to include more seasonal pieces like sweaters, warm pants, and skirts in your future selections. Thanks again for sharing your preferences, and we look forward to curating the perfect outfits for you! ❄️🧥
Clothing needs
You send the package when I requested.
All you need to do is send me clothes for an older person. Also petite.
20 November 2024
Reply from Nadine West
Thank you for your feedback, Ellen! 😊 We’re glad to hear we sent your package as requested. We appreciate you letting us know your preference for styles suited for an older, petite fit. We’ll make sure to tailor future selections to better match your needs! If you’d like, you can email us at vipsupport@nadinewest.com with more specific details about your style preferences, and we’ll be happy to update your profile.
You sent "two" pair of black pants…
You sent "two" pair of black pants AGAIN and you don't send "outfits" 😭😭😭
20 November 2024
Reply from Nadine West
We’re really sorry to hear about the duplicate black pants and that the outfits didn’t meet your expectations, Kim. 😔 We’ve reached out to you via email to discuss this further and ensure your future shipments are more coordinated and to your liking. Please check your inbox, and we’ll be happy to resolve this for you! 💖
Not getting coordinated outfits and not…
Not getting coordinated outfits and not following my preferences.
15 November 2024
Reply from Nadine West
Thank you for your feedback, Beth! We’re sorry to hear that your recent outfits didn’t meet your expectations. We’ve reached out to you via email to discuss your style preferences further and ensure we send selections that are better suited to your taste. We look forward to working with you to improve your future shipments!
Great stylists and fair prices
This company is filled with stylists who know what is on point. I don’t always buy every item, but I often find items I would not have picked for myself that turned out to be perfect. I emailed them. They are so sweet. Real Southern hospitality.
11 November 2024
Reply from Nadine West
Thank you so much for your kind words, Kimberly! 😊 We're thrilled to hear that our stylists have been able to surprise you with pieces you wouldn't have picked for yourself but ended up loving! It's our goal to offer unique selections that help you discover new styles. We're also so glad to hear you've felt the warmth of our Southern hospitality—it's truly our pleasure to assist you. Thank you for being a part of the Nadine West family! 💖✨
Never an issue with Nadine
I love getting new outfits monthly. I don’t like to shop, so this is perfect for me. If I need time to try stuff on, I can email them and it’s always “no problem” they extend the time. If I need time to pay, I can email them and it’s always “no problem” they extend my payment date. I kept everything one time and I got an email asking if I needed more time, of course I responded with I kept it all, but it was nice that they checked before hitting me with the full bill. I never have problems that they can’t help me with. And if I have to pause, they allow me to pause and just check back via email if I’m ready to come back. No annoying phone calls. I highly recommend Nadine West.
20 November 2024
Reply from Nadine West
Thank you so much for your thoughtful and detailed review, Michele! 😊 We're thrilled to hear that our service has made your life easier and more enjoyable. We strive to provide flexibility and convenience, and it means the world to us that you've had such a positive experience. Your recommendation means a lot, and we're so grateful to have you as a customer. If you ever need anything, you know we're just an email away! 💖✨
your effort to understand my needs has…
your effort to understand my needs has been great
20 November 2024
Reply from Nadine West
Thank you so much for your kind words! 😊 We’re so glad to hear that our efforts to understand your needs have been helpful. We’re here to make your experience the best it can be! 💖
You are sending summer clothes when it…
You are sending summer clothes when it is fall and winter
31 October 2024
Reply from Nadine West
Hi Sherry! We’re sorry to hear about the mix-up! 🌸 We understand that receiving summer clothes during the fall and winter months isn’t ideal. We appreciate your feedback and will work to ensure that future shipments are more seasonally appropriate. Thank you for bringing this to our attention! 🍂❄️
Lack of effort into the package
Lack of effort into the package. Packages are getting smaller. Doesn't seem like they are even looking at the items when grabbing them.
15 November 2024
Reply from Nadine West
Hi Hayley! We’re sorry to hear about your concerns and truly appreciate your feedback. 💌 We’ve escalated this issue to our team and have reached out to you via email to discuss it further. Thank you for giving us the opportunity to make things right! 🙏
I enjoy this service
I enjoy this service, especially the easy option to extend my return date because in the past I was getting a 3 day turn around that wasn't working with my busy schedule
20 November 2024
Reply from Nadine West
Thank you for your kind words! 😊 We’re thrilled to hear you’re enjoying the service and that the extended return option has been helpful for your busy schedule. 🛍️✨ We’re here to make things as convenient as possible for you! ❤️
I keep receiving the same items
1 November 2024
Reply from Nadine West
We’re so sorry to hear that you’ve been receiving repeat items, Sharon. That’s definitely not the experience we want for you. We also sent you an email to work with you to update your profile and ensure you get fresh, exciting selections moving forward. Thank you for bringing this to our attention!
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