We bought a sofa from this company and we are very happy with the product itself. The quality is excellent and the price is good, so overall we’re satisfied with the purchase. That said, the deli... See more
Company replied
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See what reviewers are saying
I purchased a Galine corner sofa 10 months ago. Initially, it looked beautiful, but after just a few months the fabric began to lose its shine and volume. I have also hurt myself several times while s... See more
Company replied
We recently bought a house and are only getting the keys in a couple of months. We know the waiting period for furniture is long so we wanted to get some design ideas and furnishing suggestions in... See more
Company replied
We recently moved to Amsterdam for work and needed to figure out how to furnish our new home. I cam upon Naduvi and their styling service. The designer was very knowledgable of the different option... See more
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Company details
- Decoration and Interior Design Store
- Bedroom furniture shop
- Furniture Accessories
- Home Furniture Shop
- Living room shop
Written by the company
Zonder omweg van merk naar consument! Door onze rechtstreekse samenwerking met gerenommeerde interieurmerken, kunnen we het hele assortiment direct en zonder omweg naar jou verzenden. Hiermee snijden we meerdere schakels en kosten uit de distributieketen, waardoor we scherpe prijzen én tegelijkertijd een lagere CO2-uitstoot per bestelling kunnen garanderen.
Contact info
Netherlands
- klantenservice@naduvi.nl
- naduvi.nl
3.2
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deceptive Advertising & Poor Response From CS
After choosing and paying for a new sofa we were notified that they no longer offer that product. They said a refund would be processed but three days later no refund. Customer service is slow to respond or does not respond at all. Would not recommend this vendor.
30 October 2025
Reply from NADUVI
Dear Jefre,
Thank you for your feedback. We want to clarify that we have sent you an email today regarding your refund. Please note that it may take a few business days for the transfer to be completed and reflected in your account.
We apologize for any inconvenience and appreciate your patience.
Kind regards,
Naduvi Customer Service
Great customer service experience
I filed a claim becouse the seam on my sofa came apart. They solved it very quickly. They sent a guy who repaired it and did a really nice job. Thank you!
10 October 2025
Unprompted review
Reply from NADUVI
Dear Bernadeta,
Thank you for your review! We are glad we could resolve the issue quickly and that you are satisfied with the repair.
Kind regards,
Naduvi Customer Service
I'm waiting almost 1 month for my order…
I'm waiting almost 1 month for my order and till now didn't receive nothing...I'm really disappointed
2 October 2025
Reply from NADUVI
Dear Paulo,
Thank you for your review. We completely understand your frustration.
We would like to clarify that the delivery time for this product is 4 to 6 weeks. This was also stated on the website at the time of ordering, and this period has not yet expired. We also notice that you haven’t contacted us regarding your order; otherwise, we could have explained this and provided you with an update on your shipment.
We kindly ask you to contact our customer service for any further questions regarding your order.
Kind regards,
Naduvi customer Care
sofa Tropea earlier than expected
I received the sofa Tropea earlier than expected. The delivery staff agreed to bring it all the 3rd floor and assembled and placed the sofa accordingly.
The sofa looks better than on the photo but it is a bit harder than we we expected.
7 October 2025
Reply from NADUVI
Dear Joel,
Thank you very much for your review! We’re glad to hear that your sofa arrived earlier than expected and that you’re happy with how it looks.
Kind regards,
Naduvi customer care
Reply from NADUVI
Dear Security 4,
Thank you for your kind review! We’re delighted to hear that you’re happy with the product and our delivery service.
Kind regards,
Naduvi customer care
Ordered 4 stools
Ordered 4 stools. No confirmation of them sending the stools, no reply from customer service email, no reply on chat, and no one answering the telephone, just on hold. Clearly very few people work there! very very very poor customer service as there seems to be none!
3 October 2025
Unprompted review
Reply from NADUVI
Dear Adean,
We’re sorry to hear that you are experiencing issues with your order. Unfortunately, we are currently unable to locate your order in our system.
Please contact us as soon as possible via one of the following options so we can assist you further:
Phone: +31 20 899 0686
Contact page: https://naduvisupport.zendesk.com/hc/nl/categories/30680711827729-Overige-vragen-Contact
Kind regards,
NADUVI Customer Care
Reply from NADUVI
Dear Dimitrios,
Thank you for your review. We strive to provide our service as best as possible and to maintain the high quality of our products.
Kind regards,
Naduvi Customer Service
Extremely customer oriented company
Very helpful company - took my case with real care and understanding! Extremely customer oriented which makes me want buy from them again :)
27 August 2025
Unprompted review
Reply from NADUVI
Dear Jeanne,
Thank you very much for your wonderful 5-star review! We’re delighted to hear that you are satisfied and truly appreciate your feedback.
Kind regards,
Naduvi Customer Service
The order was not processed
The order was not processed.
I ordered from Naduvi and the dealine was failed because someone on vendor's side cancelled order. Because of this I was need to wait furniture for 2 months instead of 2 weeks.
13 May 2025
Reply from NADUVI
Dear Denis,
Thank you for your review. We have looked into this again and sincerely regret that it has unfolded this way. We have sent you a discount code by email for your next order. Once again, we apologize for the inconvenience.
Kind regards,
Naduvi Customer Service
Disappointment
Ordered a twin desk 4 weeks ago, still hasn’t shipped yet. The agent said he would reply me back via email but nothing so far.
Disappointed
14 August 2025
Unprompted review
Reply from NADUVI
Dear Tiara,
We would like to assist you further, but with only the first and last name you have provided, we are unable to locate your details in our system. We have previously asked you to provide your information, but unfortunately, we have not received a response.
We kindly ask you to contact our customer service as soon as possible. You can also reach us easily via the chat on our website, where one of my colleagues will be happy to assist you.
Thank you in advance.
Kind regards,
Naduvi Customer Service
Great quality and fast delivery!
I bought a sofa from Naduvi and I am so happy with it. Great price fast delivery (2 days) and the delivery men brought it straight into the required room!
I was sceptical about ordering from here due to the mixed reviews but I have to say my experience with them was top notch!
8 August 2025
Unprompted review
Reply from NADUVI
Dear Tom,
Thank you very much for your wonderful review! We’re delighted to hear that you’re so happy with your sofa and the fast delivery. We truly appreciate that, despite your initial doubts, you chose us and had such a positive experience.
We wish you lots of enjoyment with your new sofa!
Kind regards,
Naduvi Customer Service
Reply from NADUVI
Beste Eva,
Bedankt voor de bestelling bij NADUVI. We zijn blij om terug te zien dat je tevreden bent met de ervaring.
Met vriendelijke groet,
Dunya van de klantenservice
I ordered product and no response on…
I ordered product and no response on when the delivery will be done. The customer care agent was soo rude
7 July 2025
Reply from NADUVI
Dear Eveline,
Thank you for your review.
We would like to inform you that your order is still within the expected delivery timeframe. The shipment has now arrived in the Netherlands and will be handed over to Dynalogic in the coming days.
Once the shipment is with Dynalogic, you will automatically receive an email to schedule a delivery appointment.
We kindly ask for your continued patience. If you have any questions in the meantime, we are of course happy to assist you.
Best regards,
Naduvi Customer Service
Reply from NADUVI
Dear Rossella,
We're sorry to hear that you're experiencing issues with the stability of the chair. We’d really like the opportunity to look into this for you and help find a suitable solution.
We’ve checked our system and haven’t seen any contact from you regarding this issue yet. If you could please reach out to our customer service team, we’ll be happy to assist you further and resolve this as quickly as possible.
We look forward to hearing from you!
Kind regards,
Dunya from Customer Care
Ordered a TV unit on 19th April & still…
Ordered a TV unit on 19th April & still not delivered. Unit looks to be stuck at dpd but despite numerous attempts at contacting Naduvi through email, instagram & facebook - no response at all.
I would like a full refund of the item.
Do not order through this business.
19 April 2025
Unprompted review
Reply from NADUVI
Dear Nicola,
We’ve started an investigation with DPD and we can confirm that the shipment was not delivered because it was unfortunately damaged. I have cancelled the order and issued a refund — you should receive the amount within a few days.
I’ve sent you a personal email with a discount code as an apology. Our sincere apologies again for the inconvenience.
Kind regards,
Naduvi Customer Service
What a shame with the couch design and quality
What a shame, I ordered the Atelier Del Sofa
3-zitsslaapbank Ise, delivery came as promised but you can definitely feel a 'bump' in the middle. When you flop on the left or right side of the sofa, you're met with a nice bounce, but once you do it in the middle, you ass is met with a hard wooden plank.
It was such a shame because it was the perfect colour, size and functionality but this was extremely unfcomfortable to lie on.
Britt was amazing though with her communication and trying to find a solution. Unfortunately, the supplier could not give a solution to this problem and I have no choice but to return it. I wanted to re-order it again but they said that they can't gaurantee if its actually the design of the couch or if it just a defect. But if it is the design of the couch then definitely avoid this couch...
Having to wait 4-6 weeks again to re-order is just an awfully long time just for the risk of being this way again. I wish there was a way to try it before we buy it, so that we can make sure that there is no such uncomfortable design. You can really feel your body not aligned when lying down.
6 May 2025
Unprompted review
Reply from NADUVI
Dear Yanna,
Thank you for taking the time to share your detailed and honest feedback about the Atelier Del Sofa 3-seater sofa bed Ise. We’re truly sorry to hear that, despite it being the perfect color, size, and functionality for your space, the comfort did not meet your expectations.
We completely understand how disappointing it must have been to receive a piece you were excited about, only to discover a noticeable discomfort in the center. That’s certainly not the experience we want any of our customers to have.
We also want to thank you for acknowledging Britt’s support — we’re very proud of the care and dedication our team members bring, and it’s great to hear that her communication and effort stood out to you.
Regarding the uncertainty about whether this is a design flaw or a one-off defect, we understand how frustrating it is not to have a clear answer. Your comments are being taken seriously, and we will be discussing this with our supplier to ensure more transparency and clarity for future customers.
We truly hope we’ll have the chance to assist you in finding an alternative that better suits your needs. If you're open to exploring other options, our team is here to help.
Kind regards,
Dunya from Customer care
You mentioned that the klarna 3 times…
You mentioned that the klarna 3 times payment is accepted but there is no choices in payment page about it .
24 April 2025
Reply from NADUVI
Dear Eissa,
I understand that you are dissatisfied with the chosen payment method Klarna, that you have to pay this in one go after 30 days. You choose this payment method before placing the order and we can not make any changes to the payment method that has been chosen. For this you could contact Klarna itself. Nevertheless, I see that a colleague has helped you well by canceling the entire order. I understand you are satisfied with our service!
Kind regards,
Dunya from Customer Care
My Order never arrived - money back OK
My Order was in 2 pieces - only 1 arrived after a month - the other one stayed out.
Unfortunately I was not informed until I contacted support myself.
I did receive my money back without any problem and could keep the wood from package number 1 :D
1 March 2025
Unprompted review
Reply from NADUVI
Dear Michel,
We are very sorry to hear that your order was not complete delivered due an mistake at the transport. I am glad to hear you got refunded for the whole order. We took your feedback to the transporter and working to prevent this in any future. We hope to see you back at NADUVI.
Kind regards,
Dunya from Customercare
Save Yourself the Headache — Shop Somewhere Else
If you’re reading reviews and thinking of buying — don’t. My boyfriend and I did the same, and we deeply regret it. After 2 weeks, the sofa arrived damaged, and getting a replacement was a nightmare. It took over two weeks, and the delivery company failed to collect the first one twice due Naduvi's disorganization and lack of communication. We had to repack everything ourselves, and throughout the process, the company did everything they could to avoid making the exchange. Ella was kind, and the final sofa is fine — but the overall experience was stressful, exhausting, and completely unacceptable. Save yourself the trouble — buy somewhere else.
8 April 2025
Unprompted review
Reply from NADUVI
Dear Margarida,
We apologize for the inconvenience that occured during your order. Sometimes damage happens during transport. This is of course not the way we would like to deliver our products. We immediately started the process of exchange with you. We are happy to read that you do like the couch after the exchange. I can see our customercare team refunded an compensation to your account because of this inconvenience. Since we solved this matter with you and delivered an beautiful couch, I hope you still have an positive experience with us!
Kind regards,
Dunya from Customer Care
Very bad, missing parts, no help
Very bad - we ordered a shelf, and they delivered it within few weeks, however it was supposed to be two packages and they only delivered one. So we are missing the legs of the shelf and cannot use it. 4 weeks later today we still haven’t received the legs, they just keep saying they are following up with their “sales partner”.
1 April 2025
Unprompted review
Reply from NADUVI
Dear Ayla,
We are very sorry to hear that you have had this experience. This is absolutely not the way we work but would like to have a quick solution. I have reached out to you about your complaint. Unfortunately you have not replied on this request. Since we would like to check what is exactly going on and find a solution, can you please contact us on klantenservice@naduvi.com or call us at 020 899 0686. Thank you in advance!
Kind regards,
Dunya from Customer Care
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