NADUVI Reviews 

I ordered two nightstands that should have arrived within one to three weeks at the latest. No updates after three weeks. I had to contact them myself to find out where my packages were. Then they told me they couldn't cancel my order because it was already dispatched, with no indication of when it would arrive. I asked them to cancel it anyway, it took two more weeks, then I had to contact them *again* just to be reimbursed.

I absolutely love my new sofa! It came at a great price and earlier than expected. Can only recommend!

I experienced very fast and high quality communication with Naduvi. Thank‘s Joan for promp replies and clear communication.

The price / quality ratio of the product is also great. Definitely would recommend getting something from Naduvi

So we ordered a sofa bed (SAFIA) on November 25, 2024 and since then has this company single-handedly ruined my mental health. First, there was a significant delay, which according to Naduvi, was due to the holiday season. We, therefore, accepted their 5% compensation for the inconvenience, with the condition that they would deliver in the third week of January.

But what initially was 4 to 6 weeks turned into TWO MONTHS of waiting without any proper updates from Naduvi or a tracking status from the seller (ROPEZ). We then communicated (through their highly inefficient chatbot) wanting a full refund and to just cancel the order all together. A customer service representative stated that she will relay this request and that we must first wait for the seller's confirmation. Conveniently, on that same day, we received a tracking link indicating that our order will finally arrive the following week (WEEK 4) and that we must first confirm the acceptance of this delivery. We obviously did not confirm this and foolishly assumed that Naduvi would make sure to cancel our order with ROPEZ.

To my surprise, I received an email from customer service stating that they are happy to see that we planned a delivery date for the sofa...uhmm ON THE CONTRARY. I tried emailing back to object but the email chain was closed. I then returned to their chatbot, desperately trying to get a hold of a living human being. I finally managed to correct this miscommunication and they actually replied by saying that when they saw that a tracking link was sent, that they automatically assumed we would no longer want a full refund. MAKE IT MAKE SENSE. So again, I reiterated, we would still like to cancel the delivery and receive a full refund.

To my surprise, I received an SMS later that day confirming my delivery for the following day!!! I then took matters into my own hands and just called the logistics company myself (who thankfully picked up their phones) to cancel the order.

Moral of the story; the bar is in hell when it comes to this company. They are absolutely unreliable and seem to force this delivery on us when we clearly requested a full refund.

We are now (not so) patiently waiting to hear back from them regarding this...

I am THIS close to calling ROPEZ myself as no one at NADUVI is taking my requests seriously!!!

I ordered a sofa which I had to cancel due to measurement changes. I tried to cancel the order and get a refund but it is impossible to reach the customer service via email, chat or phone. In addition, the website which you should fill in the form doesn't work. At the end, I was able to find the local partner via internet which they checked for my order which was never sent to them. I would like to get some support to finally get a confirmation of order cancelled and refund process.

After that I am in favor of amend this review

Ordered a TV cabinet with a promised delivery time of 1-3 weeks. After 3 weeks, no updates, and my inquiry to customer service went unanswered. Two days later, I found the package dumped in the hallway of my apartment building, partially opened. The quality was terrible – pressed cardboard and fiberboard with broken corners. The installation clips and panels didn’t fit and some snapped during assembly. Very disappointing. Next time, I’ll save money and buy from IKEA.

Products of very bad quality! We bought there a couch in february 2024 and it is fully broken already. There is no place on this couch where you can sit so your neighbours hear it.
On 19th of November i have wrote to customer service and untill today, 14th of January i only hear that their supplier doesnt answer them...so no solution! Dont buy there, low quality products.

Terrible decision to buy stuff here. Fully not recommended.I am waiting over 6 weeks for table and lamp ( they mentioned should be delivered within 4 weeks) still no update, I called multiple times and they don’t know when will be deliver and they dont have information? So who supposed to have if not you ? Still waiting hope will be deliver !!!!!! Do not buy anything from this website.

Update:
Order number 233639.

After couple weeks of beginning I get information that my order was never made on supplier side. Which means I have to wait once again 3/4 weeks. In order of that I decided to cancel the order. After 11 days of waiting still haven’t received my money back!
E-mails sent to get full refund still don’t know why money were not send yet!!!!

Could someone please explain?????

Update after Naduvi's response to my review below:
I provided the order number per email as they requested, and a reminder afterwards. Their response was just "sorry, you didn't find our product satisfactory enough". So it was a complete waste of time and they were not trying to help me at all.
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I bought their chaise longue Poeme in cream bouclé fabric for 1,100 Euros which was delivered in Feb 2023. I had no problems with order-delivery-invoice process; everything worked as it should. We have no young kids or pets climbing on it, but in about 1,5 year's time, it didn't look as clean anymore, despite the weekly regular cleaning. I finally contacted the customer service to see how I could clean it better. They said that I wasn't even supposed to use a vacuum cleaner or sit on it with darker-colored clothing such as blue jeans !!! Not very realistic use advice really - to say the least. Not all cushion covers are removable, so if I did remove them to wash, it would then be at my own risk, they said. I really wanted to get it clean somehow so I removed the cover of the back cushion (which is the only part that's removable) and washed it in the machine at 30 degrees, gentle cycle. It worked well but now I was left with a bottom cushion that was looking even dirtier against the clean one. I'm quite experienced with handywork so I decided to remove and wash the bottom cushion as well by cutting through the stitches. While doing that, I realized that neither the bottom part of the seat cushion nor the top part of the sofa itself (where the bottom cushion was fixed on) were covered with fabric actually. They were just stitched together all the way around. I guess they tried to save money by using less fabric. So instead of just fixing the bottom cushion to the bottom of the sofa, now I have to stitch all around the large cushion to fix it back to the sofa. The whole thing will take me a full Sunday to complete.
Their manufacturer must have saved about 2-3 m of fabric by designing it this way, but they made one very cleaning-unfriendly sofa indeed! I'd never buy this again. I wouldn't have bought it if I had realised it was made this way in the first place.

They just take your money without delivering the product. I ordered a bed over three months ago, which was supposed to be delivered in 8 weeks. I've received no call or contact from them since. When I tried to cancel, they told me I have to wait for delivery and then pay €90 to return it! This is completely unacceptable and makes no sense at all.

My order (couch) was more than a month delayed, and once it arrived, it arrived broken and damaged! Where are the quality checks? How long will I have to wait for a new one? Plus customer service takes around 3-4 days to reply, such a long time for a customer service. They only offered a 5% refund for the month delayed (basically nothing). DONT RECOMMEND AT ALL

customer service is very helpful and responsive

We bought a dining table and it was never delivered. We are trying to contact the courier company from 6-7 days and they say package has been lost and just wait until they find it. It has been almost 20 days. The Naduvi team is also not taking any action as we asked them to either refund our money or send us another product on priority but they stopped responding to us. Worst kind of customer service, once they have the customer money then customer is not their priority. They are saying just wait until the courier finds your parcel. Wait until when? No timeline, just wait week by week.

I am absolutely delighted about the Naduvi. I bought a big sofa. It arrived earlier than the delivery date. The delivery in Mons/Belgium was perfect. Thank you very much!!!

Very low quality materials are used. Too expensive I think.
They dont respond to emails, but I got a helpfull support operator though.

Wont buy here again

I ordered a couch from Naduvi. I expected it to come in 3 months but it was delivered within 1 and half month! I really love the couch, so much so that I ordered an extension to it. The couch was a bit rough when I got it but eventually by sitting on it it because more soft. Quality is great.

I received my Kate Dressoir door cabinet but unfortunately, the manual was missing from the box, and a piece of the cabinet was damaged. I'm quite disappointed with this situation.

My experience with NADUVI has been a complete nightmare. In mid-May, I ordered a sofa, waiting an entire month for delivery. When it finally arrived, not only was the color completely wrong (I ordered a warm beige, but they sent me a cold gray), but it was also stained. A total disaster from the start.

After contacting customer service, they offered me a free return and a discount on a new purchase. I decided to trust them, convinced they would fix the issue. But incredibly, the second sofa also arrived wrong! I had specifically requested a cream color, and they sent me exactly the same beige as the first one, the one I had already returned!

I tried to resolve the issue again with customer service, but their responses were either non-existent or completely useless. To make things worse, I couldn’t even use the second sofa for months because I left it packaged while waiting for another return that never happened. In the end, they told me the sofa they delivered was "correct," leaving me stuck with a product I didn’t want and can’t do anything with.

From May until now, not only have I not been able to use the sofa, but I’ve also wasted time and energy trying to get even minimal support, without success. This has been an absolutely horrible experience, and I will never purchase anything from NADUVI again. I strongly advise everyone to avoid buying from them.

Waiting for my order for 4 weeks now and still on the way, no one is reaching you to tell why is still on the way. Then I saw that the delivery time is on schedule and also delivered on time. My fault actually. Upon opening the box, I am not satisfied with the quality and therefore I asked if I could return and refund. They did without further ado.

I bought a couch from Naduvi!!
I love it!! It is really comfie!!
Thanks NADUVI