Naetur Reviews 169

It is actually very awkward that I sent probably 15 emails and sent messages on instagram that there’s no one who is able to write me back. Like what is this?! Can we just communicate normally. I’m waiting for my order since forever without any information. If you are to lazy to response for my email than send my money back… That’s the minimum…

This is a copy of my previous review:
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Rated 1 out of 5 stars
7 days ago
Never again

We ordered a hoody for 90,- EUR as a birthday present for our daughter. Unfortunately the size was wrong, so we sent it back on 28.09.2023 and asked for a voucher. Never heard anything since then. We are trying to get in contact via e-mail for weeks, but there is no reply. Out recommendation: Never order anything at naetur.com, save your money.

Date of experience: September 28, 2023
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After our rating with one star we received a reaction asking us to send an order number and corresponding information. We did that immediately. One week is gone - no reaction at all. And yes, we check our spam folder regularly - this is definitely not the problem. So our recommendation remains the same: "Never order anything from Naetur - save your money!" Awful customer service, never again.

I initially rated it with one star because there was absolutely no response from customer service after sending multiple emails and DMs about an order and not being able to apply a discount code. I have received my order, but still no response to my emails and/or DMs. After I posted a review here, I suddenly received an email. The discount has been applied and I have received a partial refund. So ultimately happy with the result. The handling could be much faster. Therefore three stars.

Naetur has amazing high quality clothing and jewellery. I once had a delay in shipping and they replied almost instantly through Instagram DM. Their customer service is great, they called courier services to see where my deliver was, and explained the situation to me in detail. They offered me a discount code for my next order. When I received the new order, there was a personal handwritten message saying that they were sorry for the delay and I also received some extra gifts. I’ve only had pleasant experiences communicating with their kind staff via Instagram and highly recommend this brand!

Naetur has very good products that doesnt fade with water, even though there has been a mistake with my order and long waiting, they managed to find a solution the same day, next morning i receved not only the correct order but also some gifts! (They also let me keep as a gift the wrong item that came first)

Had an amazing experience, first order was a bracelet which is GOEGROUS, second was a ring with strass, unfortunatly after a few months i lost a strass and send an email to the Naetur team, i had an answer in a few minutes and they resend me the same ring on the same day, it's been a minute since i had such a quick and responsable brand with an amazing customer service agent, thank you Naetur, will continue to order for sure!

Not a good experience with this brand. Had bought two rings that were both broken after 3 months. Very unfortunate. I know brands that are cheaper and provide better quality. I would not buy there again.

Awful company to work with as B2B partner. They are not reliable as a partner. As an entrepeneur i'm very dissapointed in this company. They let you make all kinds of concepts and don't pay them in the end. Don't let young people make important decisions in your company and give your suppliers trust if you can't make it afterall. Still discussing about everything one year (!!) later.

Subject: Pop up shop Naetur

All products are great and good quality. Customer service is efficient and professional. I am very happy with the brand and I highly recommend it.

Honestly the best costumer care ever.
It’s my second order with this company and I have to say that they have beautiful jewelry, that doesn’t fade away, and in addition they are so so kind.
With the first order they sent me a wrong ring but they provided immediately to send me the right ring, so I have received as gift the first one. Then with the most recent purchase, as the made a mistake giving me the wrong size, they gifted me with another ring and a necklace.
I wanted to thank especially Boris that was very professional.
I recommend Naetur 100%.

I sent 10 emails about refund, still no answer, waiting refund 2 months.
No idea why they do not answer and why I did not have my refund.
Very disappointed about this brand. Not recommended

I did not yet receive my order after 4 weeks. I sent 5 emails still no answer 🙏🏻
No idea why they do not answer and why I did not have my order.

Super quality and beautiful products ! Unfortunately some products were broken. After an email a super fast response back from great customer service. Directly helped with new products. Super happy 🤩 I can walk again in the most beautiful clothes ! 10 for the service !

12 days after my order, didn't receive any tracking info of my order, still waiting... tried email customer service, sent DM on Instagram and also comment on the post. None of them working, I was so looking forward to this brand, but now I don't know what to say.
[Order #55130] (9 February 2023)

Amazing customer service, my necklace lost a gem and they replaced it within a week. The entire team is so sweet and helpful, thank you!

I recommend this brand they have amazing products 🤩
Second I’m satisfied with the customer service because they are helpfully and help if you have any questions or problems

I ordered a necklace for my sister for Christmas on the 25th of November. Now it's Christmas Day and I still have not received my parcel. Therefore, I cannot gift my sister the necklace for Christmas. Very sad!

The quality of the jewellery is outstanding and each piece is so unique. The pieces feel and look luxurious and are very affordable! The customer service experience is also amazing - they are quick, friendly and very helpful. I would highly recommend shopping here! My favourite jewellery brand out there (I’m from London and it beats everything here)!

I highly recommend Naetur. Had an awesome experience at Naetur ! I can see why all the reviews are 5-star. Great selection, wonderful service. The necklace, earrings, and rings are so cool and perfect for me. They make you look pretty, cool, and elegant😍✨ The gold doesn't fade away and still looks like new, even though I always use it! I have been their customer for more than a year😍🔆 I bought also their Sweater, I love the Sweater so much, and the quality is the best. And For all the price Naetur is also perfect!
What I love about Naetur is also the customer service team, they answer and solve the problem immediately, I have problems with the delivery the last time and they helped me very kindly and quickly.
I love their Jewelry, the quality and selection are wonderful and the staff top notch. Highly recommend! Thank you Naetur! You are the best!👌💯

I placed my order on the 7th of December and received an email right about that my order has been processed. The brand then goes completely ghost. No tracking number nothing! I’ve send multiple emails over the past couple of days and not a single reply. No one I know knows the brand. The only reason I decided to give it a try is because it’s owned by Romee Strijd who seems like an honest person.

Update: I posted a comment under their last Instagram post, basically complaining about my order and no one reply to my emails. I received a DM telling me they’ve upgraded my shipping for free and my order will be sent immediately. I received my package with a free necklace and an apology note. Honestly they made up for it!