NaijaMarket.co.za Reviews 

315
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely fast and efficient delivery, often receiving orders sooner than expected, sometimes even the next day. Products generally arrive in perfect condition and are of exceptional quality, matching what was ordered. The overall service is frequently described as outstanding, swift, and seamless, with good communication and an easy ordering process. However, some customers also noted concerns regarding packaging, with instances of torn materials, products spilling, or fresh produce sweating due to plastic bags.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and quick... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency and speed.... See more

Product

Customers had positive experiences with product, frequently praising the quality, freshness, and variety of... See more

Order

Reviewers mention positive feedback about order, highlighting the ease and speed of the ordering and delivery... See more

Quality

People report positive experiences with quality, noting that items and food products arrive in good and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Let me be honest,at 1st i realy didn't trust this website,i was realy skeptical in placing an order but decided to try it out anyway.After 3 purchases already,i can recommend to anyone who wishes to p... See more

Rated 5 out of 5 stars

Prompt communication of choices They communicated promptly and clearly that one of the items ordered was not yet available, but would be within a few days. They gave me a choice of either a refund,... See more

Rated 5 out of 5 stars

Trust me when I say that this enterprise has excellent customer service. They are respectful, respond on time, will package your foodstuff neatly and will even check in with you to make sure you have... See more

Rated 5 out of 5 stars

Extremely quick response, fast delivery, very friendly. They also quickly called me to confirm my inaccurate address. The packaging was well done, and all items were received in good order within 3 d... See more


Company details

  1. E-commerce service
  2. Grocery delivery service
  3. Online Food Ordering Service
  4. Supermarket

Written by the company

NaijaMarket is an online Nigerian supermarket passionate about providing authentic Nigerian products to consumers across South Africa. We understand that it's hard to find original Nigerian products in South Africa, which is why our online supermarket has a wide variety of Nigerian products. We have over 470 products to choose from, ranging from ingredients for your favourite Nigerian dishes to traditional remedies for your health and well-being.


Contact info

4.8

Excellent

TrustScore 5 out of 5

315 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(315)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response and respectful delivery…

Quick response and respectful delivery - goods well protected to ensure they don’t spill.

26 September 2024
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Martha, thank you for choosing NaijaMarket. It was an absolute pleasure to serve you. We look forward to serving you again and again. Please refer us where and when you can. NM

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great service.

10 September 2024
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Mpho, thank you for choosing NaijaMarket. It was an absolute pleasure to serve you, and we are looking forward to you shopping with us again. Please refer us where and when you can. NM

Rated 5 out of 5 stars

Good customer service and communication

I read one review saying their parcel got delivered in 24 hours after order completion, and mine was beyond that time. I called to follow up on it and got assured it will be delivered on the same day, which they did. I am very satisfied with this level of service gesture.

10 September 2024
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Portia, thank you for choosing NaijaMarket. It was an absolute pleasure to serve you. Indeed, we pride ourselves on our efficient customer service and fast delivery. We are looking forward to you shopping with us again. Please refer us where and when you can. NM

Rated 5 out of 5 stars

Satisfied customer

Timely delivery and easy direct payment to bank account. I used ABSA telephone banking.

10 September 2024
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Ian, thank you for choosing NaijaMarket. It was an absolute pleasure to serve you, and we are looking forward to you shopping with us again. Please refer us where and when you can. NM

Rated 5 out of 5 stars

Excellent service

8 September 2024
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi, Andiswa; thank you for choosing NaijaMarket and for your kind review. Serving you was an absolute pleasure. We are looking forward to you shopping with us again. Please refer us where and when you can. NM

Rated 5 out of 5 stars

Quick response

Quick response. Excellent!!!

3 September 2024
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Marcus, thank you for choosing NaijaMarket. Serving you was an absolute pleasure. Our efficient customer service, quality products and fast delivery are our strongest points. We are looking forward to you shopping with us again. Please refer us where and when you can. NM

Rated 5 out of 5 stars

Parcel was accurate and fast delivery

Parcel was accurate and fast delivery

28 August 2024
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Elson, thank you for choosing NaijaMarket. Serving you was an absolute pleasure. We pride ourselves on our efficient customer service, quality products, and fast delivery, which are our strongest points. We are looking forward to you shopping with us again. Please refer us where and when you can. NM

Rated 5 out of 5 stars

Great service

Great service! I’ll be back

27 August 2024
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Onx, thank you for choosing NaijaMarket. It was an absolute pleasure to serve you. We look forward to having you back. Please refer us (our products and service) where and when you can, NM.

Rated 5 out of 5 stars

Quick delivery

Quick delivery

15 August 2024
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Ethel, thank you for choosing NaijaMarket. It was a pleasure to serve you, and we delight ourselves with our very quick delivery (thank you to our excellent and efficient courier partner - The Courier Guy). We look forward to serving you again. NM

Rated 5 out of 5 stars

Good product

This product works so well and the delivery was so fast 🙌 very happy customer 😄

15 August 2024
Rated 5 out of 5 stars

A prompt response to enquiries and fast…

A prompt response to enquiries and fast parcel delivery blew my mind

7 August 2024
Unprompted review
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi, True Identity; thank you for choosing NaijaMarket. It was an absolute pleasure to communicate with you and serve you. More than that, our fast delivery is one of our strongest points, along with the quality of our customer service and products. Please refer us where and when you can. NM

Rated 4 out of 5 stars

Dedicated Supplier

Ordered goods and was courieried in 24hrs
I used this Aboniki Balm for my leg pain and Headaches and works well.
Try it fo yourself, it relieves pain fast.

7 August 2024
Unprompted review
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi, Harinarain; thank you for choosing NaijaMarket. It was an absolute pleasure to serve you. Our fast delivery is one of our strongest points, along with the quality of our customer service and products. Please refer us where and when you can. NM

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