Najaf RugsReviews 

306
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often finding them even more beautiful and vivid in person than depicted online, with many appreciating the craftsmanship and unique designs. The delivery service is frequently highlighted for its speed and efficiency, with items arriving promptly and well-packaged to ensure protection. Reviewers also commend the exceptional customer service, noting the helpfulness and excellent communication from the team, making the purchasing process smooth and enjoyable. However, some people were dissatisfied with the delivery service, specifically mentioning issues with UPS being inefficient and difficult, and a lack of clear explanation regarding import fees.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the rugs as beautiful, unique, and... See more

Quality

Customers consistently note positive experiences with quality, often describing items as authentic,... See more

Delivery service

Consumers express satisfaction with the delivery service, frequently highlighting prompt and speedy arrivals,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having loved my recent trip to Türkiye so much I was looking to purchase some genuine vintage rugs to remind me of that wonderful country. I was very pleased after much searching to come across Najaf... See more

Rated 5 out of 5 stars

A mesmerising and memorable experience to visit Najaf Rugs at Prahan. **Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving pro... See more

Company replied

Rated 5 out of 5 stars

I have bought a many rugs from Najaf Rugs over the last few years and I have always been impressed with their wide range, quality, pricing and customer service. I live in a rural area and the shipp... See more

Company replied

Rated 5 out of 5 stars

Maria was just amazing in helping me find a new rug for my lounge room floor. This was done without me being instore. It is perfect in every way - quality, colour and size. Her customer service is e... See more

Company replied


Company details

  1. Rug Shop
  2. Carpet Retail Shop

Written by the company

We're the home of beautiful handmade Rugs & Textiles, sourced all over the globe, just for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

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1-star

Asks customers to review

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4.9

All reviews

(306)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful quality rugs and excellent service!

We bought our rugs from the Najaf Rugs website and the photography and representations were perfect. The rugs are beautiful and of high quality. We couldn't be happier with our choices and the overall experience from Najaf. We would purchase from them again any day.

2 November 2023
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Reply from Najaf Rugs

Thank you so much for your 5-star review, Antoinette! We appreciate you trusting us with your purchases. We hope you love the rugs forever.

Best,
Maria

Rated 5 out of 5 stars

Fast delivery

Fast delivery, rug is exactly as picture on website was shown. Lovely quality.
Personal note with rug on arrival which is a nice touch. Very happy with my purchase.

28 October 2023
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Reply from Najaf Rugs

Thank you so much for your kind words, Nadene. We appreciate it so much.

Rated 5 out of 5 stars

Responsive service

Responsive service, beautiful rug delivered within a couple of days of buying on line.

16 October 2023
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Reply from Najaf Rugs

Thank you for your 5-star review, Alix!

Rated 5 out of 5 stars

Purchased from interstate via FaceTime.

As I lived in Queensland, Maria was kind enough to use Face time to show the rug I was interested in.
Upon purchase, Saturday afternoon we had our rug Wednesday morning. Very prompt delivery and came wrapped lovely with a beautiful card.
I love our handmade vintage hall runner. Exactly as it appeared on the website too.

7 October 2023
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Reply from Najaf Rugs

Thank you so much for your 5-star review, Erin!

It was my pleasure to help you find the perfect rug.

Rated 5 out of 5 stars

Beautiful Oushak rug

I loved the Oushak rug i got from Najaf. Beautiful and great value for money. It will be a great piece in my lounge for many years to come. Thank you Maria for the good service.

1 September 2023
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Reply from Najaf Rugs

Thank you so much for trusting us again with your second rug, Hussein. We hope you love it forever.

Best,
Maria

Rated 5 out of 5 stars

Very happy

Easy ordering, quick shipping, packaged well , colour as expected, very happy :)

10 August 2023
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Reply from Najaf Rugs

Thank you so much for the kind words, Robyn. We hope you love your rug forever.

Best,
Maria

Rated 5 out of 5 stars

We love it!

I was so nervous to order a rug online however it was exactly as described and images were very much correct. We are so happy with our rug. It is clean, in excellent condition and beautiful. The shipping was very fast too. Thank you we will definitely purchase again in the near future.

8 August 2023
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Reply from Najaf Rugs

Thank you so much for the 5-star review, Melanie!

Rated 5 out of 5 stars

Good quality and quick delivery after ordering

Quick delivery after ordering. Was exactly as the photo showed. Good quality and I lived the Thankyou card that came with my order.
All the best Cathy

23 July 2023
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Reply from Najaf Rugs

Thank you so much for the kind words, Cathy!

Rated 5 out of 5 stars

🩵The Personal Touches.

🩵The Personal Touches.
My beautiful rug arrived quickly and expertly packaged. I knew I liked the rug when I saw it on the web site, but its real life appearance was such a joy. Some extra personal touches in the parcel warmed our hearts. Thank you Najaf and Maria.

16 July 2023
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Reply from Najaf Rugs

Thank you, Susan, for taking the time to review us! We appreciate your kind words so much. We hope you love your rug forever.

Best,
Maria

Rated 5 out of 5 stars

Thanks

Thanks, very pleased with the purchase and assistance.

30 June 2023
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Reply from Najaf Rugs

Thank you for the 5-star review, Bernard!

Rated 5 out of 5 stars

Beautiful rug

Beautiful rug, was as described. Good communication with staff, friendly and professional. Rug delivered securely and safely.

22 June 2023
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Reply from Najaf Rugs

Thank you so much for the kind words, Katherina. We hope you love your rug.

Best,
Maria

Rated 5 out of 5 stars

Najaf Rugs - Quality, beautiful rugs and Friendly team.

Najaf Rugs have such a range of rugs and runners. You can spend hours and days browsing and falling in love with them. It was tough to choose. Maria did an amazing job managing everything, all my questions and offers advice on rugs will suit the house if you ask. The delivery and courier chosen was also amazing and reliable. It was raining and there was a hiccup (on my end) with receiving the rugs, and the courier was on route to other drop offs and was so kind to meet me at a new location nearby.

5 June 2023
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Reply from Najaf Rugs

Thank you so much for your incredibly kind review, Mardiah!
We hope you love your beautiful rugs.

Rated 5 out of 5 stars

I love my Kilim rug

I love my Kilim rug! The quality is excellent and I was very impressed with the service and speed of delivery from Najaf. Highly recommend 🌟🌟🌟🌟🌟

24 May 2023
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Reply from Najaf Rugs

Hi Rebecca, thank you for the 5-star review! We appreciate your kind words.

Kind Regards,
Maria

Rated 5 out of 5 stars

We have ordered many rugs from Najaf in…

We have ordered many rugs from Najaf in the past and are always so impressed with the quality and colours. The website is so professional and accurate in showing the rugs.

16 May 2023
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Reply from Najaf Rugs

Thank you for your continued support, Hayley! We appreciate your business so much.

Rated 5 out of 5 stars

Getting my dream rug and meeting wonderful family

I purchased one of their Persian rugs a while ago and was really satisfied with the quality and beauty of the item. Maria and Najaf are really friendly and amazing people! Highly recommended!!!

23 May 2023
Unprompted review
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Reply from Najaf Rugs

Hi Edwin, thank you so much for your incredibly kind words. We appreciate it so much.

Kind Regards,
Maria

Rated 5 out of 5 stars

Quality rug

Quality rug, packaged well and sent promptly. Wonderful communication. Would recommend

15 May 2023
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Reply from Najaf Rugs

Thank you for the 5-star review, Yolanda!

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