Delivery takes 10 days, quiet long but you has always a good tracking overview. Quality is really good. Size does not fit perfectly but we got a really good service by Nicole from Costumer service... See more
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See what reviewers are saying
I placed (a fairly big) order and everything seemed to go well. However, i did not get an orderconfirmation or any login credentials. The payment was completed on my creditcard. After contact the comp... See more
At first, I was a bit skeptical because I discovered this brand through an Instagram advertisement. However, I decided to place an order anyway. The shipping took quite a while, but that wasn't a prob... See more
Poor packaging and poor customer service. Asked for photos of my torn up gift box. It's a stupid gift box, just ship me another instead of wasting more of my time. Also, not drop shipping from france.... See more
Company details
Written by the company
NAKED Underwear, marque de lingerie audacieuse pour femme.
Contact info
3.1
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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BEWARE! They lie and break written agreements!
BEWARE! They lie and break written agreements!
Review:
I strongly advise everyone to avoid Naked Underwear. My experience has been a nightmare of broken promises and deceptive customer service.
I placed an order (FR108843-02) for 59,200 Ft. Before delivery, I reached an explicit written agreement with their agent, "Anne," on February 17th. She promised in writing that if I refused the package, they would issue a FULL REFUND to my original payment method and the hygiene policy would NOT be applied in my case.
Following their instructions, I officially refused the delivery via the courier (Express One) on March 3rd. However, as soon as the package was on its way back, they completely changed their story. On March 9th, another agent named "Vallih" claimed they "couldn't" refund the money due to policy and only offered a "store credit" (voucher).
They are intentionally misleading customers, making false promises to get you to follow their process, and then refusing to give your money back. This is unprofessional and borderline fraudulent behavior. I am now forced to initiate a chargeback through my bank.
Save your money and your nerves – stay away from this company!
16 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you for taking the time to share your experience. We sincerely apologize for the situation you encountered and for the disappointment it may have caused.
After reviewing your case, we would like to clarify an important point: any refused package is indeed eligible for a refund, provided it is actually returned and received at our official warehouse.
To date, after verification, the refused package has unfortunately not been delivered to us. It is most likely still being processed at the carrier’s depot or, depending on their policies, may have been returned or destroyed.
We fully understand your confusion regarding this situation. That is why we invite you to contact us directly so that we can investigate further with the carrier and offer you a suitable solution.
We remain at your disposal to assist you and find a favorable resolution.
Best regards,
Naked Underwear Team
The best luxury Lingerie ever 🩷
I recently purchased lingerie from Naked Underwear and I honestly couldn’t be happier with the entire experience. Everything is absolutely beautiful – the designs, the quality, and the way each piece fits are simply stunning.
What impressed me the most was the incredible service. The whole process felt very professional, smooth, and truly customer-focused. From the first contact to the final purchase, everything was handled with great care and attention to detail.
I bought this lingerie specifically for a photoshoot, and it turned out to be the perfect choice. The pieces looked amazing on camera and made the whole session feel even more special and elegant. The results were truly wonderful.
I can wholeheartedly recommend Naked Underwear to anyone looking for beautiful, high-quality lingerie and a fantastic customer experience. I’m genuinely delighted with my purchase and will definitely be coming back for more!
2 March 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your enthusiastic feedback! 💖
We are delighted that our designs and service made your experience so enjoyable, and that the lingerie perfectly enhanced your photo shoot. Your compliments on the quality, design, and customer service mean a lot to us.
We look forward to welcoming you back very soon for more elegant and refined pieces!
Best regards,
Nice help with returning unwanted items
I did not like the ítems I bought. At least, the customer service , Anna, was extrêmely helpful and customer-friendly , a big thanks . So I have got my money returned even if
the sending back was at my expenses.
6 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you for taking the time to share your experience. We are delighted to hear that our customer service team was able to assist you effectively with your return.
Your satisfaction remains very important to us, and we hope to have the opportunity to offer you a better experience with your next order.
Happier than expected
Delivery time longer than expected, apart from that no complaints. Good quality, helpful service by Nicole and no complaints.
21 December 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted that the quality of our products and our service met your expectations, despite the slightly longer delivery time. Your encouragement motivates us to continue offering the best to our customers.
We look forward to seeing you again soon!
The bodies are amazing
The bodies are amazing! Great material and fit. At first I was unsure if the website was legit and mailed with the customer care. They replied really fast and Vallih who helped me was very helpful ! Order was a bit late but probably because of valentines.
23 February 2026
Unprompted review
Reply from Naked Underwear
Thank you very much for your feedback.
We are delighted that you like our bodysuits and appreciate their quality. We will pass on your message to Vallih, she will be very touched. Thank you also for your understanding regarding the slight delay during the Valentine's Day period.
We look forward to seeing you again soon at NAKED Underwear.
Easy Refund
I bought a set, but it took a longer time to receive it and then my partner did not like it that much. When I returned it, I got a fair Deal and the money was back after only 3 days. Anne was a good support!
20 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you for your feedback!
I am very happy that everything went well with your return and that you received your refund quickly. It is my pleasure to assist you and make your shopping experience as smooth as possible!
I look forward to helping you again soon.
Kind regards,
Beautiful lingerie
Beautiful lingerie! I have 9 different sets already and all of them fit well and look perfect.
20 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your feedback!
We are delighted to hear that you like your outfits and that they fit you perfectly. Your loyalty and enthusiasm mean a lot to us!
We look forward to spoiling you again with your next orders.
Best regards,
Very good customer service
From my point of view, the products are very good quality and beautiful. Delivery was also quite fast. Not all products fitted me perfectly, but Clara from the customer service helped out very fast and to my satisfaction. Nothing to complain about from my side!
24 February 2026
Unprompted review
Reply from Naked Underwear
Thank you very much for your feedback and for your trust. We are delighted that you like our creations and that your experience, from ordering to the support provided by our team, has met your expectations.
We will be happy to pass on your message to Clara. We look forward to assisting you with your future orders.
Makes you feel confident
Very cute pieces that make you feel confident and sexy!
24 November 2025
Unprompted review
Reply from Naked Underwear
Thank you very much for your feedback! We are delighted that you like our designs and that they make you feel good and look your best.
We look forward to serving you again very soon.
Excellent costumer service, unfortunately poor quality product
Designs are very tasteful, however I agree with other reviewers about the quality being very poor, especially for the price point.
Plus points for the costumer service, Clara was a great help in assuring me my package would arrive after some disturbances.
21 February 2026
Unprompted review
Reply from Naked Underwear
Thank you for sharing your feedback. We are sorry that the perceived quality did not meet your expectations. Your comments are important and help us to continue improving our collections.
However, we are very pleased that Clara was able to assist you effectively and provide you with a solution despite the setbacks. We will be happy to pass on your message to her.
❤️🥰❤️ superr
❤️🥰❤️Everything is excellent from the product to the service
21 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your message and for your trust! We are very happy that you were completely satisfied with your experience, both with our products and with our customer service.
We hope to see you again very soon at NAKED Underwear.
Great designs
Great designs, beautiful, stylish packaging, super fast service! I recommend!
30 November 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your positive feedback! We are delighted that you enjoyed our products and service.
Your recommendation means a lot to us and motivates us to continue offering the best to our customers.
We look forward to seeing you again soon on our website!
Anne from the customer service team did…
Anne from the customer service team did an amazing job in helping us returning some parts, which were to large. Really friendly and supportive!
20 February 2026
Unprompted review
Reply from Naked Underwear
Good afternoon,
Thank you very much for your positive feedback! I am delighted that I was able to help you and that you were satisfied with our service.
Your words mean a lot to me and motivate us to continue offering our customers the best possible service.
We look forward to welcoming you back soon!
Reply from Naked Underwear
Thank you very much for your feedback! We are delighted to hear that you like our products and that your experience with us has been positive.
We look forward to seeing you again soon on our website!
Months of Delivery Delays, but a Smooth Refund Process
Unfortunately, the delivery did not work out for several months. This was especially disappointing because the order was meant to be a Christmas gift. It required a great deal of patience, and something like this should not happen in this way.
However, I would like to clearly highlight the return process and the customer service as very positive. The communication with Nicole was extremely positive. She responded quickly, was friendly and transparent, and genuinely made an effort to find a good solution. The refund was processed smoothly.
Even though the ordering process was very rocky, the service in the end was convincing. Thank you, Nicole, for the professional and respectful support.
19 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback and for your patience throughout this situation. We sincerely apologize for the delivery delays, especially for an order intended as a gift.
We also thank you for your comments regarding follow-up and communication. We are delighted to have been able to find a satisfactory solution and that the refund went smoothly.
Your message means a lot to us and will be shared with the entire team. We hope to have the opportunity to provide you with a fully positive experience in the future.
Best regards!
Everything is great
Everything is great. The quality is excellent and the delivery was smooth and hassle-free. Clear recommendation.
19 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your wonderful feedback!
We are delighted that you are pleased with the quality and that the delivery went smoothly. Your recommendation makes us very happy and motivates the whole team.
We look forward to seeing you again very soon.
Best regards!
Goods are produced to a satisfying…
Goods are produced to a satisfying quality
Customer service was excellent
Thanks to Anne from Naked Underwear
18 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback. We are delighted that you were satisfied with the quality of our products and our customer service.
We will pass on your comments to Anne, who will be very happy to know that her assistance was appreciated.
We look forward to seeing you again soon at NAKED Underwear.
Best regards!
Their communication is professional and…
Their communication is professional and quick. Quality of their products is also very well presented.
17 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your positive feedback. We are delighted that our support and approach have made a good impression on you, and that the presentation of our products has met your expectations.
Your message is a great source of motivation for us and encourages the whole team to continue in this direction.
A very good service Anne…
A very good service Anna did her best to help me return a piece that doesn’t fit. She was very helpful with the returning
The lingerie is beautiful
I will order again
Thank you Anne 🙏🏽
14 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted that Anna was able to assist you effectively and that your return experience went well.
We are also pleased that you like our products and look forward to seeing you again for your next order.
Best regards!
Very cheap material
Very cheap material. Doesn't fit and the return costs 21€ for me. This is not worth it.
9 January 2026
Unprompted review
Reply from Naked Underwear
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
The quality of our materials is essential to us, and we take your feedback very seriously. It can happen that a model does not fit properly in terms of cut or size, and we apologize for this.
Our customer service team is always available to find a suitable solution whenever possible.
Please contact us directly with your order number so that we can review your situation in more detail and offer you a personalized solution.
Best regards,
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