Delivery takes 10 days, quiet long but you has always a good tracking overview. Quality is really good. Size does not fit perfectly but we got a really good service by Nicole from Costumer service... See more
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See what reviewers are saying
I placed (a fairly big) order and everything seemed to go well. However, i did not get an orderconfirmation or any login credentials. The payment was completed on my creditcard. After contact the comp... See more
At first, I was a bit skeptical because I discovered this brand through an Instagram advertisement. However, I decided to place an order anyway. The shipping took quite a while, but that wasn't a prob... See more
Poor packaging and poor customer service. Asked for photos of my torn up gift box. It's a stupid gift box, just ship me another instead of wasting more of my time. Also, not drop shipping from france.... See more
Company details
Written by the company
NAKED Underwear, marque de lingerie audacieuse pour femme.
Contact info
3.1
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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Service is good, but check their return terms
I was first disappointed after discovering the items were shipped from China and took way longer than I anticipated -several weeks. So for the time that I needed them, they didn’t arrive. The company presents as European company and there is no indication during the ordering process that items come directly from China. Due to the price I assumed it is a European product.
Then I worried about the quality. All items were too large for my size as they don’t offer XS. I had hoped size S as the smallest size would fit me but it was way too large.
But the quality was ok and resembled images.
I was also positively surprised about the service and communication when it came to the return, as it was friendly and promptly.
I had to pay for the return shipment (20€), which I did not anticipate.
It does say on their website that returns have to be paid by the customer so it was my fault of not properly reading the terms.
The money was returned quickly.
I would have given 5 stars but I think a bit more transparency about the shipment process is needed. Also, as an XS lady I cannot order anything as it is too large.
12 January 2026
Unprompted review
Reply from Naked Underwear
Merci beaucoup pour votre retour détaillé et constructif.
Nous sommes ravis que vous ayez apprécié la qualité des articles ainsi que la réactivité et l’amabilité de notre service client.Vos remarques sur la transparence du processus d’expédition et sur les tailles disponibles sont tout à fait légitimes et ont été transmises à nos équipes afin d’améliorer ces points.
Merci encore d’avoir pris le temps de partager votre expérience, cela nous aide réellement à progresser.
My bank flagged their payment account…
My bank flagged their payment account as fraud!
Thankfully they stopped my payment
9 February 2026
Unprompted review
Reply from Naked Underwear
Hello,
We are sincerely sorry to hear that you encountered a problem when attempting to make a payment.
However, we would like to reassure you that our site is completely secure and complies with current payment standards. Thousands of customers place orders every month without any issues, and payments are processed via recognized and secure platforms.
Some banks may block transactions as an automatic precautionary measure, particularly for international online purchases. This does not mean that our website or payment system is fraudulent.
Our customer service team is available to check the situation and assist each customer so that their order can be processed smoothly.
Kind regards !
I wanted to return my order and emailed…
I wanted to return my order and emailed the costumer service email and got reacting very quickly. Anne helped me and everything was explained and I returned my money:) very happy with the kindness and help / patience
5 February 2026
Unprompted review
Reply from Naked Underwear
Merci infiniment pour votre commentaire.
Nous sommes ravis d’apprendre que votre demande de retour s’est déroulée sans difficulté et qu’Anne a pu vous accompagner avec réactivité, clarté et bienveillance. Votre satisfaction et la qualité de notre service client sont au cœur de nos priorités.
Merci encore pour votre confiance et ce très bel avis.
Love it :))((
5 February 2026
Unprompted review
Reply from Naked Underwear
Thank you very much for your message.
We are delighted that you like it! Your enthusiasm makes us very happy.
Thank you for your trust
beautiful pieces
beautiful pieces, super flattering! they look just like the photos online. true to size!
1 January 2026
Unprompted review
Reply from Naked Underwear
Thank you very much for your wonderful feedback.
We are delighted that our pieces perfectly complement your figure and match the photos shown online. We are also very pleased to hear that the size fits you perfectly.
Thank you for your trust and support.
amazing
I loved the product quality and the fit!!! absolutely recommended
3 February 2026
Unprompted review
Reply from Naked Underwear
Thank you very much for your enthusiastic feedback.
We are delighted that you liked the quality and fit of our products so much! Your recommendation means a lot to us.
Thank you for your trust and support.
Reply from Naked Underwear
Hello,
We are sorry to read your comment and understand your concerns.
To clarify, NAKED Underwear is a French company and we ensure that all our products meet quality standards. Some items may be manufactured abroad, but this does not affect our quality control or the standards we apply.
We would like to better understand your experience in order to find a suitable solution. Please contact us directly via private message with your order number. Our team will carefully review your case and get back to you as soon as possible.
Best regards!
At first I was quite angry with the…
At first I was quite angry with the company because it took a month to get my order and when it came, it was the wrong item. I contacted the support Luce and exchanged many messages about where my order is and what to to now. He was very helpful and we got to a good solution which leaves both parties happy. So I’m grateful to the very helpful supporter Luce. Thank you!
31 January 2026
Unprompted review
Reply from Naked Underwear
We are delighted that Luce was able to assist you patiently and efficiently in finding a satisfactory solution. Your words touch us and motivate us to continue giving our best to our customers.
We received the wrong color set - solved
We received the wrong color set. After I send them an email about it I got in contact with Luce. They were helpful and made several proposal so solve the issue. In the end they send us the right color and I could keep the wrong set.
29 January 2026
Unprompted review
Reply from Naked Underwear
Hello Daan,
Thank you very much for your comment! We are delighted that Luce was able to assist you effectively and that the issue with your order was quickly resolved.
Your satisfaction is our priority, and we are happy that you can now fully enjoy your outfits.
Thank you again for your trust!
Do not buy!!
Do not buy!!
Send wrong items and then tell you that you have to pay return cost.
15 January 2026
Unprompted review
Reply from Naked Underwear
Hello Lucy,
We regret your experience. When a shipping error is reported, our team always asks to be contacted by email in order to verify the file and provide an appropriate solution, without any unjustified costs for the customer.
Scam company
Scam company. They made this second trustpilot account because their first one was full of bad reviews. Never recieved product. Was given fake tracking multiple times. Had to get refund through my bank and reported as fraud.
Regardless of them "replying" to this review, Id contacted by email 5 times only to be lied to, given fake tracking and fake promises. Their response is as much a joke as their company.
18 November 2025
Unprompted review
Reply from Naked Underwear
Hello Candace,
We sincerely apologize for this situation and understand your frustration. What you describe does not reflect our standards or our commitment to our customers.
Please contact us directly by email so that we can check your order and resolve this issue as soon as possible.
The quality is mediocre
The quality is mediocre. It’s a shame to sell those underwears this price when it looks like they came directly from Temu.
7 January 2026
Unprompted review
Reply from Naked Underwear
Hello Julie,
We are sorry that our products did not meet your expectations. The quality of our products is very important to us, and your comments will be forwarded to our teams for improvement.
If you would like to exchange your order or obtain a refund, please contact us directly by email so that we can find a suitable solution.
Good support
I ordered two items in November, but unfortunately the delivery time was over four weeks and one item arrived broken. However, when I contacted customer support, I was pleasantly surprised. Vallih always responded quickly and arranged for a new delivery without any problems.
18 January 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are sorry that your experience was disrupted by the delivery delay and the damaged item.
However, we are delighted that Vallih was able to assist you quickly and arrange a new delivery without any problems. Your satisfaction is our priority, and your comments encourage us to continue offering responsive and attentive customer service.
Best regards,
I send back the package i didnt want…
I send back the package i didnt want and had no problems with communication with the support team about the payback. The support wassuper friendly and let got very fast answer of my questions.
8 January 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted that our team was able to assist you quickly and that your refund was processed smoothly.
Your comments encourage us to continue providing responsive and attentive customer service to all our customers.
Best regards!
The costumer service of Luce was very…
The costumer service of Luce was very good, fast and friendly
13 January 2026
Unprompted review
Reply from Naked Underwear
Thank you very much for your review
We are delighted to hear that you were completely satisfied with the assistance we provided. Your satisfaction is essential to us and motivates us every day.
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted that our communication and customer service met your expectations.
Your comments encourage us to continue providing attentive, high-quality support to all our customers.
Best regards!
STAY AWAY FROM THEM!!!
Did not know it was a company shipping internationally. It took nearly two weeks to receive my order. Gift box that I paid extra for arrived smashed and items where faulty and horrible cheap quality. I contacted seller by email and they refused refund and offered me vouchers on their website. I then contacted a solicitor and sent them the conversation then they accepted the refund but asked me to pay for return. I opened a claim with PayPal which they have disputed. I ended up winning it as per the consumer act 2015 and finally obtained a full refund after a lot of stress and time wasted. I ended up with no christmas present and nearly lost £80 if I would not have fought for my case. This company is a total scam, quality is horrible its a rip off, they are totally dishonest and dont even follow UK laws, stay away from them!
5 January 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you for sharing your experience. We are sincerely sorry to hear about the difficulties you encountered and fully understand your frustration, particularly regarding the defective items and delays.
We would like to review your case in detail and examine all the elements in order to understand exactly what happened and offer you a suitable solution.
Could you please contact us directly with your order number and details of the items concerned? This will allow us to prioritize your case and resolve the situation quickly.
We remain at your disposal and are happy to help.
Best regards!
Quality is average and delivery times…
Quality is average and delivery times are long. Returns are complicated. Better directly source it in China through Aliexpress & Co
12 January 2026
Unprompted review
Reply from Naked Underwear
Hello,
We are sorry that your experience was not satisfactory.
At NAKED Underwear, we strive to guarantee consistent quality and clear support for our customers. We would like to review your order to understand what did not meet your expectations and see how we can remedy the situation.
Please contact us directly via private message with your order number. Our team will do everything necessary to provide you with a quick and appropriate solution.
Best regards!
Very polite customer service
I ordered to a wrong adress (packing station) so my order couldn’t be shipped correctly and was sent back to NAKED. But the customer service was very polite and helped me in my situation. My contact person was Luce and she gave me a voucher worth 100% of the value of my order so I was able to order all the items again to a correct adress and I am very happy with that. Now I am looking forward to my order :)
6 January 2026
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your positive feedback! We are delighted that Luce was able to assist you and that the solution we proposed allowed you to reorder your items without any issues.
We hope that your new order will bring you complete satisfaction and we look forward to serving you again soon!
Naked Underwear team !
To avoid!....
23 November 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are sorry to hear that your experience was not satisfactory. This is not the level of service we wish to offer our customers.
We would be happy to understand what happened so that we can provide you with a solution and improve our services. Please feel free to contact our customer service department with your order number so that we can assist you quickly.
Your satisfaction remains our priority, and we hope to have the opportunity to regain your trust.
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