At first, I was a bit skeptical because I discovered this brand through an Instagram advertisement. However, I decided to place an order anyway. The shipping took quite a while, but that wasn't a prob... See more
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See what reviewers are saying
Delivery takes 10 days, quiet long but you has always a good tracking overview. Quality is really good. Size does not fit perfectly but we got a really good service by Nicole from Costumer service... See more
Highly recommended! Gorgeous lingerie and top-notch service ✨ I just wanted to share my wonderful experience with this online store! The lingerie is absolutely beautiful, stunningly sexy, and t... See more
I placed (a fairly big) order and everything seemed to go well. However, i did not get an orderconfirmation or any login credentials. The payment was completed on my creditcard. After contact the comp... See more
Company details
Written by the company
NAKED Underwear, marque de lingerie audacieuse pour femme.
Contact info
3.1
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Great choice of products
Free gifts and a great choice of products. Still waiting to get my order to tell about quality and sizing (I'm on the petite size this the need to wear to know)
8 November 2025
Unprompted review
Reply from Naked Underwear
Thank you for your feedback! We are delighted that you like our selection and the attention we have paid to your order. We hope that you will be completely satisfied with your order once you receive and try it.
Never again
Terrible experience. Their cup size is way too small. Returns are extremely complicated, they are hardly responding and were basically stalling and ignoring my return request until I started a claim through the paypal. And they don’t cover return shipping costs.
Overpriced for the quality.
7 November 2025
Unprompted review
Reply from Naked Underwear
We are sorry that your experience with NAKED Underwear has not been satisfactory. We understand your frustrations regarding cup sizes and returns.
We have written to you privately to clarify the situation and ensure that your refund has been processed. We would appreciate it if you could reply so that we can confirm that everything has been resolved and better understand your experience.
Thank you for your feedback.
Terrible after sales
The underwear is ok but if you want a return you will have to fight tooth and nail to process a return. And even when I agreed to a partial refund I still haven't seen it. Won't now respond to emails despite being super quick to argue about returns. Unless you are 100% certain on the item I wouldn't bother.
26 September 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are sorry to hear about your experience and understand your frustration. After checking your file, we can confirm that your refund has been processed.
We apologize for the delay in processing and the lack of clarity this may have caused. If you have not yet received the refund in your account, please contact us directly so that we can check and resolve the situation quickly.
Naked Underwear Team !
Worst experience
Shipping was easy and quick. The quality of the items was bad (from fabric to cut) and differed strongly from the pictures. The worst part was the return though. I had to write countless e-mails asking for return and reimbursement until eventually having to threat with legal consequences before they finally let me return (on my own cost) the items. The process took weeks and cost me a lot of time and nerve.
18 October 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are sincerely sorry to read your message and hear about the experience you describe. After checking our system, we cannot currently find any orders registered under your name, which means we are unable to identify your file or verify the situation you describe.
In order to analyze your case and provide you with a clear and appropriate response, please contact us directly by email with your order information (name, email address used at the time of purchase, and order number).
Our goal is to verify your file, understand the situation accurately, and provide you with a fair and transparent solution.
Naked Underwear Team !
Cheap product and terrible service
Cheap product and terrible customer service. First the shipment didn't arrive until 3+ weeks. Their returns page clearly states that you can return for 100% refund with return label provided by the company. However, when requesting a return they keep responding providing every option except refund: They'll replace item, they'll give you credit, etc. etc. They also have replied to me so far in English, Dutch, French and German. I don't know if it's a bot, a joke, or just a pathetic attempt to tire me out so they don't need to refund the money. This company should be banned from doing business in Europe as it is blatantly non-compliant will consumer protection laws.
11 September 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are sincerely sorry to read your review and hear about your experience. We understand your frustration with the delivery times, the return process, and the refund process, and we deeply regret it.
However, we would like to clarify one important point: our return policy does provide for the possibility of a refund, but certain situations require specific handling depending on the condition of the items, the time frame, the payment method, and the logistics process. The alternatives offered (exchange, replacement, credit note) are not intended to avoid a refund, but to offer solutions when this avoids additional costs or delays.
As for multilingual responses, these are not automated messages designed to frustrate customers or cause confusion, but rather a multilingual customer service management system used to respond to international requests.
We invite you to contact us directly with your order number so that we can review your file, verify your situation accurately, and offer you a clear solution in line with our commitments and current regulations.
Naked Underwear Team !
Hight quality products
Hight quality products, breathtaking designs, fast delivery!
16 May 2025
Unprompted review
Reply from Naked Underwear
Thank you very much for your review! We are delighted that you liked our designs and fast delivery. Your encouragement motivates us to continue offering carefully crafted items.
Reply from Naked Underwear
Hello,
Thank you for your message. We are delighted that you like our clothes, but we are sorry that your return experience was not satisfactory.
Returns are possible under our terms and conditions, and we sincerely want to find a solution that suits your situation. Please contact us directly with your order number so that our team can review your file and offer you a clear solution (return, exchange, or refund, depending on your case).
Your satisfaction is important to us, and we will do everything we can to assist you.
Naked Underwear Team
Your joy is a click away
The shipment was very quick and the lingerie was looking exactly like the pictures 10/10 recommande naked underware. Hope you enjoy it as much as we did ;)
1 November 2024
Unprompted review
Reply from Naked Underwear
Thank you very much for your message and recommendation. We are delighted that your order arrived quickly and that the items met your expectations.
Your satisfaction is our priority, and we hope to continue providing you with wonderful experiences in the future.
Quality and original products.
Quality and original products.
Fast shipping.
Always very satisfied.
23 November 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your loyalty and positive feedback. We are delighted that you are completely satisfied with our designs and fast shipping.
We look forward to assisting you with your future orders.
Great Products
Great Products - nice style, high quality, large selection, perfect fit !
10 December 2024
Unprompted review
Reply from Naked Underwear
Thank you very much for your positive feedback! We are delighted that you like our designs, their finish, and the variety of models.
Your satisfaction is our greatest motivation, and we hope to continue to impress you with our new products.
Reply from Naked Underwear
Thank you very much for your feedback! We are delighted that our creations perfectly meet your expectations and bring pleasure and style to your moments.
We look forward to offering you new pieces that will appeal to you just as much.
Reply from Naked Underwear
Thank you very much for your feedback.
We are delighted that you like our products and are satisfied with their quality.
We look forward to seeing you again soon at NAKED Underwear.
Great product sent in time
Great product sent in time. I recommend …
Second time I purchase @naked. Still happy!!
16 April 2025
Unprompted review
Reply from Naked Underwear
Thank you very much for your loyalty.
We are delighted that you are so satisfied with your second purchase and that the delivery met your expectations.
Thank you for your recommendation and your trust.
Great Service, great Quality
I ordered two times. The first time,everything was on time and the product quality was great!
The second time, the delivery was also on time. Unfortunately, one of the products had an issue. I contacted the support, and after I sent them a video of the issue, they said I could order a second item of my choice for free as well as keeping the "broken" one.
It happened really fast and without any problems!
The customer service is great, as is the product quality.
We love the naked underwear and had an great shopping experience both times!
14 October 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your detailed and positive feedback.
We are delighted to hear that your two shopping experiences with Naked Underwear went well, both in terms of delivery times and the quality of our products.
Although defects can unfortunately occur, we are happy to have been able to provide you with a quick, simple, and satisfactory solution. Your satisfaction is always our top priority.
Thank you for your trust, loyalty, and recommendation.
We look forward to serving you for many years to come.
Naked Underwear Team
I love this brand!
This is the third time I order from Naked Underwear. The sizes are perfect and the lingerie is one better than the other!
14 October 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your wonderful message and for your loyalty.
We are delighted to hear that you are completely satisfied with your orders from Naked Underwear, both in terms of size and the style and beauty of our underwear.
Your enthusiasm and trust are a real source of motivation for our entire team.
We look forward to serving you again for many more orders in the future.
Naked Underwear Team
I think NAKED has beautiful underwear…
I think NAKED has beautiful underwear with good quality! Additionally the service is very friendly and mistakes (for example in size) are directly corrected!
24 April 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted that you appreciate the quality of our underwear and our customer service. Your satisfaction is our priority, and we are happy to quickly correct any errors to ensure that your experience is perfect.
We look forward to seeing you again soon!
N..... forever
amazing quality
nicely wrapped
swift expedition
the design is always awesome
7 July 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted that our products, their careful presentation, and fast delivery have met your expectations. Your compliments touch us and encourage us to continue in this direction.
We look forward to seeing you again soon!
Very nice products
Very nice products. I received them well packed. This is refined I love it 😊
7 October 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your message! We are delighted that you find our products beautiful and refined, and that you liked the presentation. Your satisfaction is our greatest reward.
We look forward to seeing you again soon!
They send you unwanted stuff and never refund
I ordered three items at the end of July, but they still hadn’t been delivered by the end of August, so I cancelled the order. Despite this, the package was sent out anyway. I refused delivery, and DHL returned it. The company then refused to issue a refund and instead offered me the option to choose replacement items. However, what I received was completely different from what I had selected—just random returns, essentially useless.
Update: I received another delivery with the promised replacement items. One star up. Anyway, never think that this company will refund you anything.
30 September 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and confusion surrounding your order and subsequent shipments.
What you describe does not correspond to the service we wish to offer, and we would like to clarify your case in detail in order to verify what happened and, if necessary, provide an appropriate solution.
Please write to us directly at contact@naked-underwear.com,
specifying that your message is for Nicole. I will personally take charge of your case in order to review the situation with you.
We look forward to hearing from you.
Best regards,
It said „delivered“ and never was
Unfortunately I never received the parcel even though it said „delivered“. And I also didn‘t reach someone from the customer service yet. Truly disappointing. Maybe there will be a plot twist but so far: A bad experience - I‘m truly disappointed.
23 September 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are sincerely sorry to hear that your package is marked as "delivered" when you have not received it. We fully understand your disappointment with this situation.
In order to provide you with a quick solution and open an investigation with the carrier, we need your order information (name, order number, and email address used at the time of purchase).
Please contact us directly with this information so that our team can review your case and assist you effectively.
Your satisfaction is important to us, and we will do everything necessary to clarify this situation as quickly as possible.
Naked Underwear Team
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