Naked Underwear Reviews 

Quality is average and delivery times are long. Returns are complicated. Better directly source it in China through Aliexpress & Co

I ordered to a wrong adress (packing station) so my order couldn’t be shipped correctly and was sent back to NAKED. But the customer service was very polite and helped me in my situation. My contact person was Luce and she gave me a voucher worth 100% of the value of my order so I was able to order all the items again to a correct adress and I am very happy with that. Now I am looking forward to my order :)

Respect of the shipping time, a fois tracking of the package but most of all, good quality of the produits.

long very long deliveries
but customer service reactive, after many mails
I feel disapointed for articles expected not delivered, and replaced by others without a message of excuse.
But, articles are as shown on the website.

just you have to be very very very patient

I’m really impressed with the overall quality and design of these lingerie pieces. The styles are beautifully made, timeless, and feel very well thought out. The fit is flattering and comfortable at the same time, which is something I truly appreciate.

The cut highlights the body in a natural way without feeling restrictive, and the materials feel soft and high-quality on the skin. You can tell that a lot of attention went into both design and craftsmanship.

Definitely pieces I enjoy wearing and styling, and ones that feel just as good as they look.

Don't order, fake company!!
Ordered 5 weeks ago, never got the package. Also the customer Service is fully automated by AI and wil not reply on any questions.

Lost my money.

The best Lingerie in the world! I love them really, is so sexy 🥹💖💖

I had a great experience with Naked Underwear. The quality of the products is excellent, the fabric is super comfortable, and everything fits perfectly. My order arrived quickly and was well packaged. The designs are beautiful and feel great to wear all day. I’m very happy with my purchase and will definitely be ordering again. Highly recommend!

Ordered $80 worth it piece but item never get shipped or get back my money. I email them but no response. So, this website is fraud and all the good reviews are falls fake.

I placed an order on November 2nd, and since then I have received no updates other than the initial confirmation and a note saying the package was “being processed at the sorting center.”
We are now over a month later, and I still have no package.

After three weeks, I contacted their customer service — which turned out to be completely unhelpful. They kept sending me the exact same generic message saying the package was on its way, even though the tracking never updated. It honestly feels like I'm talking to an AI robot, not a real human.

After more than four weeks, I requested a refund because waiting any longer is simply unacceptable. Yet they continue repeating the same scripted responses instead of actually solving the problem.

Do NOT buy from this company. Terrible experience from start to finish.

It’s been 2 weeks and my order is still not shipped, the customer service doesn’t answer any emails. There is no phone number to contact them either. I’m starting to think I got scammed. I wouldn’t recommend ordering from them.

The items do not accurately reflect the sales description and photographs on the website and the quality of the goods is extremely poor and most definitely not the same items the models are wearing.

Despite the stated returns and refund policy, I would recommend disputing both having to pay for return shipping costs and only a credit being offered opposed to a full refund on the basis of the goods provided are not what was paid for and are 100% cheap Chinese imitation goods at best, or literally a fraudulent sale.

The pictures look good. But it’s a copy of honey birdette brand! At least a part of the items, I’ve carefully compared - it’s an exact copy! I didn’t buy. Looks like drop shipping from China with low quality

Arrived after 2 weeks, which is fine.
The bra: 2 different cup sizes and uneven in the middle which made it wonky. The wire is about 3-4 cm off. Bigger than expected. Would have looked nice if it was the same cup size
Knickers: they’re alright. Look good, medium comfort.
Price: for this price, you would expect measurements to be the same on the bra cups/wires… cant use the bra. Can use the knickers

You wish trust pilot would allow none.
Scammers, fraudsters.
Ordered 29/08/2025 didn’t ever come.
Was told by one person it was held at custom, followed by it was delivered and a photo provided on the same day only for it to be confirmed as held by the delivery chain the day after.
This already September 18th and countless complaints almost daily.
A replacement was offered although an item was no longer in stock.

That too didn’t arrive and complaints daily were met with with someone unnamed so the honest review is not removed, being oh so polite and helpful in creating lie after lie as to why it didn’t arrive.
The 3 items finally arrived having been ordered August 29th on October 11th although like I said, 1 was not from the original order as it was sold out.

The poor quality is alarming across all the items I ordered, cheap, awful material, you could buy better on a market for £5… French luxury, no chance.. drop shipped from china, Thailand or a like, yup absolutely. Your delivery packaging will show you this.

But also some products faulty… the bra has one clasp ripped loose at the back and can’t be worn even if you wanted too. The thread along the bodysuit not held together (photos provided after 2 weeks form receiving as I was away upon delivery date and I advised the day after delivery I was away and so would delay sending photos as requested.

Photos sent, faults acknowledged and profound apologies from “Miss S” all to just delay process further…

Refund offered and accepted then ignored, emails are ignored daily, you will get one reply either at the beginning of the day between 7am and 9am and or last hour between 5pm and 6pm
You will wait again a day or 2 for your next response.
I mean it’s been 3 months, I know this by now.
A system glitch, e-mails gone to spam folder despite it being an on going conversation, co worker off.. excuse after excuse…YOU WILL HEAR IT ALL. But “Miss S” Will tell you she’s your friend and on your side and fighting with her bosses whilst nothing is done.. “Miss S” replies are condescending and patronising and get worse as the lies go on. Each e-mail is just to delay you until you are likely bored or tired enough to give up… NOPE, I won’t get bored or tired nor allow others to be ripped off by them.

Warning them I would take the this further with consumer rights breached, to report to bank, visa, Mastercard, trading standards and ombudsman and giving them a timeline to prevent all that and the reviews… When requesting a company number and registered address due to to them dragging this on now 3 months… “Miss S” seemingly ran out of lies and patronising excus she could give chose better to just ignore responding at all… No reply to e-mails for a full working week, 4 days, 9
e-mails
When resurfacing with a reply… with 4 written requests for a company number and registered address to file the report…
A reply. It has been passed to a new manager to escalate it further and that a refund will be provided and a satisfactory outcome will be found… maybe by Christmasfor a summer order, maybe the new year. Who knows..

Bored reading… just order somewhere else, save yourself awful times on waiting for the worst quality products and don’t risk making beautiful gestures this Christmas that will be let down and gone to waste with you left with a head ache well into the new year.

First, they claim to ship within 48 hours - yet my parcel took over 3 weeks to reach me (so the order I placed on 8 September got to me in October).
Second, the size finder on the website is useless. The items that arrived didn't fit at all, far too small, and in the nastiest fabric possible. In most retailers I am a medium on top - a large was ridiculously too small.
Third, getting a refund is impossible. I've lost the enthusiasm and energy for arguing with their AI help person - no, I do not want 70% off 1 item. No, I do not want to pay £45 to ship the items back to France to get a refund as I still end up out of pocket. No, I do not want another item at no cost. (I got so fed up with the back and forth that I opted for another item... Which turned up in 3 weeks and did not fit.)
Fourth, the quality of the item is totally unrelated to the price. These garments feel cheap and nasty, with scratchy labels. But at £50 plus for a set, they are not cheap.
I will never shop with this company. Avoid at all costs.
If you want to buy beautiful lingerie, try Bluebella or M&S instead!

The material is extremely cheap—100% polyester, and the item arrived without labels or a proper return card. It honestly looks like something bought from SHEIN or Temu with the label cut off. The quality is terrible and nothing like what was advertised.
The service and delivery were also awful. Overall, a very bad experience. Please don’t waste your money this feels like a scam.

Buying experience poor, return-policy is a scam,
I try to cancel / return my order since weeks. They continue to offer me accommodations I did not ask for and simply do not provide neither a return label nor the address where to return the goods. Partial return not possible. This experience is one of the kind that reminds you how dependant you are upon the seller if you do not have legal protection insurance (opposite of amazon). tbh I think it is 50/50 chance in case they finally provide the return-address that I really get my money back. But at least I received 74 mails since my only order of 10th September, mostly promotion, each mail double. Let's see how much they regret my experience and want to prove their quality this time as a response here (classic apology in all their mails) and want to make it up to me with everything but a refund.

Products are plastic so not the quality I am looking for.

Free gifts and a great choice of products. Still waiting to get my order to tell about quality and sizing (I'm on the petite size this the need to wear to know)