Nakedwardrobe Reviews 188

My experience so far has been frustrating due to very slow customer service. I reached out several times regarding my order and struggled to get a timely response, which made the situation stressful and unclear.

When you are waiting on an order, communication really matters. I am still awaiting delivery and hope this improves, but the lack of responsiveness has definitely impacted my experience.

please stop purchasing from this company. they will take a long time to ship, we need to start a class action lawsuit immediately. this is not good.

The quality of the clothes don’t match the price. Everything I’ve ever ordered from
this site rips easily or starts to unravel after the first wear.

Shopping at this online boutique was an absolute disaster from start to finish. The customer service is hands-down some of the worst I’ve ever dealt with. It’s like their support team is made up of ghosts—silent, invisible, and completely uninterested in helping. Emails go unanswered for days, and when you finally get a reply, it’s a copy-and-paste non-answer that solves nothing.

As for the merchandise? Don’t let the cute photos fool you. What I received looked like it was thrown together by someone who lost a fight with a sewing machine. Cheap fabric, uneven stitching, and sizing so inconsistent it feels like they’re just guessing. The colors didn’t match the pictures, the fit was terrible, and the quality was downright embarrassing.
Save yourself the frustration, wasted time, and disappointment. There are plenty of online stores that actually value their customers and sell items that look like what they advertise. This boutique isn’t one of them. Avoid at all costs.

Extremely bad customer service low quality clothes that pill after one wash. they never answer the phone or an emails I sent back an item over a month ago. I still have not received the exchange. They do not reply to emails. They say you have to wait five days for a reply. It’s now been two weeks. I will have to end up charging this off with my credit card since I cannot get any kind of response from the Customer Service team, which seems to be nonexistent.

I ordered two items from Naked Wardrobe and only one arrived. I contacted customer support immediately and never received a single response. The quality of the item that did show up was cheap and absolutely not worth the price. Save yourself the frustration and skip this company altogether—go directly to Temu instead. Much better quality, faster shipping, and actual customer service.

First time ordering here and the quality is literally SHEIN quality for 10 times the price. Such rip off. Also, can’t return most of my order for some reason (“not returnable items”). Good thing I didn’t order too much. But yeah, NEVER again. It was a learning experience.

Shipping feee are ridiculous, so bad for bussiness , if you guys continue like this, it will be your downfall

My package never arrived and they have not responded to any of my emails. Their 'helpline' number is disconnected. SCAM!

They were really my store and I spent a lot of money with them but idk who has been running the site lately but they’ve become true scammers. Make sure you read reviews since most of them under the clothes are bad or ppl complaining about the customer service/return process since they won’t respond to their emails/phone calls. They’ve also recently started tacking up the prices and then “putting them on sale” as well as charging tax on some items and not others which basically makes up for any discount code they “gift” you. Would no longer recommend anyone to shop here and they have lost a loyal customer.

Place an order online 20% coupon did not apply to my order. My card was charged immediately, but I never received a confirmation email. So I emailed them and patiently waited. They never responded. Tried calling their customer service number several times, there is no answer… ever! I called several times at different times of the day trying to reach someone. No answer. Not even a machine . I Emailed them again. No reply.. in order to track your purchase you need an order number. The order numbers are a joke. They’re just some random numbers they give because you can’t track them on their website. Almost a week later I received my package which I no longer want because I would never give them my business after I experienced how they operate. The order numbers do not apply to the tracking numbers or email. My package came via FedEx.. but the slip that came inside the package said it was just mailed out USPS. I’m trying to return this package. Having a very difficult time seeing that I can’t pull up the original order from anywhere. Horrible customer service, horrible response time, horrible experience. Fairly high priced item you could probably find on TEMU for a few dollars. Never again.

Placed order. No idea when or if will ship. Sent email. auto replay saying could take up to 5 days for a response. Called...no answer

They really don't care about customer service. I'm trying to initiate a return and they replied snarkily "can't reply for 5 days-if you send a second email you'll be moved to the back of the queue" Seriously? Also their clothes only work if you are a 6ft tall model.

Cheap quality for the price point. Can find the same stuff on Amazon for half the price. Shipping is slow. They take about a week to process your order. Returning an item is a hassle too. They deduct $10 from your return for shipping although it took less than $10 to return the cheap/overpriced garment.

Worst site and company ever I order a bodysuit 5 days ago and it is still in process and it doesn’t shipped in spite of taking the money from my bank and when I send several mails no response and no answer
I haven’t get my bodysuit yet

I love the quality of their clothes. The fit is always perfection

I ordered a bathing suit. It didn’t fit me. I try to return the items but on the website the order number was incorrect. I send several emails to the costumers service and also I made several calls. No replays no answer. I couldn’t not returns the items. So unprofessional. Btw the quality is bad very bad/

This is by far the WORST online web site from which I have ever purchased anything . I paid $45 for a priority delivery and the tracking system showed “ expected to arrived 11 days later” DO NOT BUY form this place. I sent several emails -no response, and I also called customer service and no response either. It literally felt like I got scammed.

Was not allowed to return half the items I ordered and then they charged and extra $10 to return. Quality of the dress I ordered was terrible and totally see through. Not worth the money.

I ordered 2 bodysuits and a skirt in my first order. The quality of the bodysuits was less than ideal for the price but seemingly okay. The skirt quality was better. The shipping cost $12 and took 6 days for delivery one state over from California where it’s shipped from. I received my order and the same day I received it I noticed all the items I had purchased were all on sale for 50% off. So I reached out to namedwardrobe via email to ask if they could honor the sale price on my order since it was just received and within the 30 day return period. They took over 24 hours to respond and said no so I missed the sale. That was extremely off putting as most stores I’ve shopped with will always adjust if it’s within the return period. The items are currently showing cheaper about 55% off so I went to try processing a return only to learn the items are non returnable. Complete scam to me. I’m very disappointed and will not order again from this company