Naked Wines (US) Reviews 

If I could give -0 stars I definitely would! Ordered case on 13 December so it would be here for weekend (delivery was to be Wednesday last week! ) been on and off phone and emails with excuse after excuse! Yesterday told extra staff employed to get wines on the road last night so would have for Xmas, just been notified case did not make it so NO WINE for xmas….. Furious, is an understatement of how I feel…. Been an Angel for 14 years! No anymore….. Absolutely appalling service!!!!!!!

5 days late arriving, 2 bottles short and not what I ordered, been great in the past but this one is horrendous. Cancelled my account with immediate effect

Absolutely Hopeless Delivery.....Ordered some wine on the 11th Dec 2025 for delivery to a Client and all I have had since is that they have failed to deliver and/or that the wine has failed to be put on the delivery van and we are now dated 23rd Dec.
Ordered other wines through Virgin on the same day and all delivered when advised and within a couple of days.
I have never known a company like this and would never order anything else from them and would advise others not to either.

They send out standard emails with no answer to the real issue of failed delivery......absolutely ridiculous.

This once enterprising, customer-focused and spirited community is now a cynical, low value, commodity sales-dominated business that can’t fulfil its own orders. Wouldn’t be so bad if it was down to me leaving my order too late, but they cold called me - on a Friday evening, promising delivery within a week. One week later I received an email letting me know that the delivery would take another week. Their phones are switched off while they deal with their backlog of emails, and an email solicits a response that they will get back to you in 72 hours. So they’ve got my money and I don’t have the wine in the timescales promised and now I can’t get through to cancel my order, despite them being happy to cold call me on a Friday night. I feel completely ripped-off. Sad to see what they’ve become, but that’s me finally done with them. I think they were in financial difficulty last year, it feels like they’re fighting for survival, but definitely on their last legs.

I ordered a case of wine for a Christmas delivery. Was told I would receive my delivery today (20th) then told the 21st now I haven't been given a delivery date. Called their office to cancel my order but their phones are currently switched off due to answering emails and there is nowhere on their website to cancel a delivery. I have now cancelled my subscription Stay away from this company

Membership and Subscriptions mean different things!Got a holiday voucher for $100 off my purchase. However the voucher automatically signs you up to be an angel. Checked under Subscriptions to make sure I wasn't signed up. The website and app said I had no subscriptions. Still got charged $40 for an angel membership. When I called customer service to figure the problem, they were very rude and condescending.

The prices are fair and offer good value. I like the support given to small independent wine producers. It's fun to see what you get with the random surprise offering. It's also good that you can order products you are already aware of at a good discount. The website functionality is good, especially on mobile, because it is quick.

Order some wine for the first time, chose a delivery slot, and it didn't come, two days after I got in touch and they said sorry. Let me leave and got my money back 3 days after that. Not impressed.

Wish I had read reviews before ordering, this company needs to sort out its deliveries, suppose if you use Yodel to deliver you take a risk, but it has to leave your warehouse first!

Having been an angel for many years I am very disappointed to report that due to my recent order I am cancelling my subscription.

Having waited three days for the carrier to not find my address ( no previous problems) I cancelled my order to be received by OK NO PROBLEM BUT THE MONEY BUILT UP IN MY ACCOUNT WILL BE RETURNED EACH MONTH BY MY MONTHLY SUBSCRIPTION

SO THERE IS NO MEANING To ‘BEING AN ‘ANGEL ANY LONGER’

This company model is doomed to failure

Been a member for many years but have this morning canceled my membership as the delivery of wine is either chaotic or non existent.
Its a real shame as they have some great wines and growers but the lack of organisation around deliveries is painful and frustrating.

a once reliable company is now a shambles
even specified paid for delivery dates are missed
they appear to be surprised its christmas !
second delivery in 2 weeks messed up

The quality is service is now bordering pathetic with deliveries being slow and sometimes late. Emails are responded to automatically and proper answers take a while to a materialise. The advertising and there so called free offerings are also misleading imo as they are not free, they are dependent upon orders being placed. I have an order outstanding - purchased last Monday and here it is Friday and still not despatched.

Sadly I would like to review the company with only two stars , I placed an order that was due to arrive on a certain date. This order was unfortunately not only cancelled once but twice due to an apparent unfortunate delay of not being put on the trailer for local delivery. I cannot state that the communication could
Not of been handled more efficiently by this company and sadly the review is due to their chosen courier and I think they should consider other options within this realm. I’m yet to try the wine but having looked briefly it’s interesting to say the least. I would like to state I grew up in pubs and wine bars and I’m hard to please so I expect the wine for most is pleasantly pleasing and do not take this review as a recommendation not to order on wine quality. I wish in my experience I could rate higher than two stars and this is only due the order I put was late for the purpose of the order and ultimately the downfall is the courier however the buck lies with the company sadly

rubbish delivery service , only half a consignment despatched . cannot get an update , customers services email says at least 72 hours to respond .
lots of oother wine companies out there . will be using them in future

Customer on/off over a few years. The wines can be very good - especially if you go for the highly rated ones (no big surprise!) The customer service has been fantastic and quick. I made a mistake, and they rectified it promptly without disputing it. Shows great customer care and integrity. If you like your wine, want to try something different, or want to save for wines for an event over time, it is highly recommended.

Need to stop with the tricky wording to get you into ordering product and adding credit to your account without being crystal clear about their intentions.

The first experience was when I had inadvertently signed up for a monthly bank on funds. No issues I would use it anyway. Second time was the dont miss out and we will remind you when the next vintage arrives in stock, just click here and we will remind you. Clicking here signs you up for a reminder one week before they will send you 6 bottles and charge you. Not today Josephine. Account cancelled and last box of wine ordered.

Easy to navigate website

Brilliant selection of wines and excellent service

Naked delivery service is chaotic. It involves walking around my area looking for my case of wine. Whilst staff are pleasant they appear unable to resolve the issue. Overall Naked Wines have gone downhill in the last few years and I’m glad to cancel my membership as it’s too stressful chasing up delivery.