Margarete Steiff GmbH Reviews 44

I ordered a personalised steiff bear for my daughters first Christmas and the bear as delivered within the time frame. When I asked if they had received my postcard for my personalised bib and had a response within an hour providing actracking id which was great. The only thing I would say is if you were given a link to complete rather than a postcard it would be received quicker and removes struggling to read some bad hand writing

The store is real! I ordered my bear and I was given a tracking number as soon as he was dispatched. He took a bit of time to get to the UK, but I was constantly updated on exactly where be was and when he was estimated to arrive. The estimation changed and kept me up to date.
I'm giving them four stars instead of five, just because I can see where people are coming from when they mention quality issues.
My bear came with one eye much higher than the other, it's in a completely different place. Still, I love him. Aren't we all a little wonky?

I ordered a Steiff bear on 20th August with a promised delivery time of 3–6 business days. It is now 2nd September and I have nothing – no bear, no refund, no accountability. The gift was meant for a baby shower which has now passed, leaving me both empty-handed and out of pocket.

What makes this worse is the several communications I’ve had with Steiff directly. Their responses have been alarmingly poor – the standard of English used is shockingly unprofessional for a supposedly prestigious international company, and the tone has been nonchalant, uninterested and unapologetic. No willingness to help, no alternative offered, and frankly an arrogance that suggests they think customers will simply tolerate it.

For a brand that trades so heavily on reputation, this is disgraceful. Be sure to read the reviews before buying – because I’ll guarantee you’ll be disappointed. I am now having to pursue a refund through PayPal, since Steiff seem unwilling to resolve this themselves.

Vote with your feet. Don’t waste your money on arrogant retailers who think they’re above the law.

Beware hidden customs fees. Bear ordered from UK online shop and order confirmed by e-mail stating shipping £0.00. To find out the true cost you'd have to have discovered the information pages in the UK shop website and the general terms and conditions. Otherwise you find out after DHL International pass your goods to Parcelforce in the UK, and they charge you directly an extra £57 on a £179 purchase. Not exactly what I'd call free shipping. Absolutely no way of knowing this without an intimate knowledge of post Brexit customs tariffs and absolutely no warning during the purchase process.

Beautiful and handmade quality bears that continue to put a smile on our family's face daily. Great for gifts or just to collect or even just own one special piece. They truly are the best quality bears out there.

Ordered on an English language well organised website, entered payment details and bear arrived. Then recieved a number of emails and then post in broken English or German which didn't make sense followed by demands for payment again in German, without providing relevant details on how to pay. Contacted customer services who said I'd paid but the emails persisted, despite me explaining I didn't speak German. Tried phoning the solicitor, no one could speak English. I've finally been told the payment failed, was given conflicting instructions on how to pay and have paid, but am still getting emails in German from their solicitor. No apology from customer services - a simple explanation that the payment had failed in English would have avoided the situation.

AVOID AT ALL COSTS
I bought a teddy in August for a friend's new born baby. The payment went through on my end no problem at all (I know this because I use Monzo so it's very easy to check).
I have since received email after email demanding payment, stating that the payment hasn't come through at the companies end. I spoke to someone at Steiff over the phone who said that they have recently been having technical problems in their payments department and that I shouldn't worry because my account said the balance was £0.00.
Sure enough, two days later I received another email demanding payment to which I replied stating that I will not be paying twice for a single teddy bear. The company continue to demand funds which have been paid. They are a company that are either incompetent of keeping track of payments or a completely fraudulent company which try to scaremonger customers into paying twice.
As stated in the title, avoid at all costs!