Nalda.ch Reviews 

Just a joke ! I ordered a few items back in June 2026 with an estimated delivery date on June 29th. I enquired mid-July about delivery time and was told it would be delivered to July 29th. We are now August 15th and I have just been told that delivery date was uncertain. Of course this was not Nalda’s fault but the vendor. Rule number one in business: Don’t sell something you can not deliver. It really feels like a scam. Never again.

The products had a considerable delay but the support team was very kind, in overall thanks to the customer care it was positive

Never received one of the products bought in April. Whenever I ask they say that I will receive it in a few days and another month goes by.
Unreliable.

Catastrophic, I am waiting for three months now for the reimbursement for items, which have never been delivered. This company is criminal.

I am extremely happy with my purchase! The mobile air conditioner works very well, is efficient, easy to use, and cools the room quickly. It was exactly what I was looking for.

I was also very impressed with the delivery, which was exceptionally fast. The customer service was excellent as well—very responsive, helpful, and quick to answer my questions.

A very positive experience from beginning to end. Excellent product, fast delivery, and great customer service. I would definitely recommend both the product and the company!

People don’t get scam like a lot of us did . I have ordered since last month and still didn’t get my order . I writed email to them always they changed the date of delivery. I have send again two emails now nobody is writing me anymore. My mistake was that I didn’t see the reviews before ordering. It’s really irritated how they steal money from people. From the beginning I asked them for a tracking number they never send it to me . Never doing the same mistake ordering anything from unknown page in internet without watching the reviews. ‼️‼️‼️‼️🚨DONT ORDER HERE YOU WILL GET SCAMMED 🚨‼️‼️‼️‼️

My worst online order experience. I ordered on 20th of July. Scheduled delivery: 29th of July. No order confirmation was sent at all, luckily I took a screenshot of their website! On 29th of July they didnt even ship it yet. I emailed them where is the order or shipping confirmation email?? They said the product was not even in stock. Then why do they display it like it is available? They said the product will be delivered to me on the 3rd of August. On 3rd of August it was not even shipped! On 5th of August I wrote them an email that I want the order cancelled and i opened a dispute at the credit card company to get back my money. On 6th of August, they suddenly shipped the product ignoring the dispute and my order canceling email. I am absolutely refusing delivery and wont be accepting the package and I advise everyone not to order from these scammers.

I purchased an item from Nalda that unfortunately experienced unexpected delays in dispatch. I needed it as soon as possible, so although the delay meant I ultimately couldn’t wait for the order, I have to say their customer service was absolutely outstanding.

The team kept me informed every step of the way, providing updated estimated delivery dates and responding to my questions quickly and clearly. When it became apparent that the dispatch would be delayed even further, they proactively offered me the option to cancel the order at no cost and processed a full refund.

Even though my purchase wasn’t successful in the end, I was extremely impressed with the professionalism, transparency, and responsiveness of the customer service team. Their excellent support has left me with a very positive impression of the company, and I will definitely give Nalda another try when I’m not in such a rush to receive an item.

Thank you so much for your assistance!

Good price, quick

I placed my order on July 17 and was informed that it would be delivered on July 20.
On July 24, after still not receiving my order, I contacted customer service. They told me that my order had not even been dispatched because one of the products was out of stock. I had never been informed about this. They then assured me that my order would arrive on July 30.
Today is July 31 and ai haven't received my order yet. Yesterday afternoon I sent and email requesting a full refund because these are cosmetic products that have been in the shipping process for more than 14 days, and I no longer trust that they are in good condition. I have not received any response from customer service regarding my refund request or where my order is.
Poor logistics, poor customer service, and a very disappointing experience. I will not be purchasing from this company again.

Should have checked the reviews before using the site.
A promised delivery date wasn't actually realistic.
They trick you with Price and Speed, but reality looks different.
It takes 4 days for customer service to react. Now I am waiting for my order to be cancelled

I placed my order on 14 June and the expected delivery date was 29 June. As of 29 July, the order still only shows as acknowledged and has not even been shipped. I received no useful update or explanation about the delay. Very disappointing experience.

Bestellung #550221 perfume order not received.
I am worried now as i was expecting it 5 days ago.
I just hope it is a legally functioning website.

Avoid at all costs! I ordered some simple piping, and the delivery time was estimated at 3 days. Two weeks later, I still hadn't received anything. I went to check and saw that the product was no longer in stock. Over a month my I still have not received any notifications or answers to my multiple emails requesting either an update or a refund. At a minimum, the customer service is abysmal, and if I'm not updated or refunded I guess it's also just a scam.

This is a scam website - avoid! I received no confirmation email or order number once I placed the order. They only emailed me 6 days after the order was placed with a wishy washy response about how they are busy and will process the order in time.
I escalated immediately to my bank as suspected fraud to try to get a refund.
Maybe some people eventually get their deliveries but you are better off ordering from a normal supplier.

I am very unhappy with this website and their services.
I placed my order on 21/06, it was supposed to be delivered on 30/6 and collection on that or after. This was an update on my order after ordering.
The item was never dispatched, never delivered and never updated.
I sent them email on 4/7, asking where is it and what's happening and why it was not even shipped yet and they told me some excuses it was out of stock and blablabla.
They told me new delivery date will be 14/7 or before that. Ok, let's give them another chance.
And nothing happened. It has never been updated, shipped or delivered.
Two days after that I asked for refund - money still didn't arrive. Well, it's only 12+CHF but still! Just another blablabla that it may take up to 30 days depending on my bank!
I will contact them soon again. Unfortunately their responses are also very slow, no communication between each other over there, no idea where the people are sitting as well... As they wished me good afternoon at 6 in the morning!
Unfortunately I can't recommend this website. Very poor dropshipping business.

quick, reliable and priceworthy

Horrible company, avoid it. I ordered four products. The estimated delivery time was 21 days, but my order didn’t arrive on time. I contacted customer service, and they sent my order, but only three of the four products were included. I contacted them again, and they eventually sent the missing item. They never apologized for either the delay or their mistake.

I cancelled my order in full before it shipped which was also confirmed in Nalda's own system. Despite that, part of the order was still shipped, with a note promising the rest would follow. It never did.

Customer service issued a partial refund without asking me first, then refused to refund the shipping fee, blaming a "partial cancellation" I never requested. Multiple emails went unanswered on the actual facts, and there's no phone support.

Worst customer service experience I've had in Switzerland. You can also file a complaint with the Swiss E-Commerce Ombudsman, the more complaints on record, the more likely something changes.

My order from June/2023 was never delivered.
The last email from them was in 2024, telling I would get the book in 20 days.
I've been asking for a refund since then, but they don't answer anymore.
Not a serious company.