NAMED COLLECTIVE Reviews 1,172

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their stunning designs and high quality, often describing them as comfortable, durable, and worth the investment. Many people appreciate the efficiency and speed of the delivery service, with items frequently arriving quickly. The customer service is also widely commended for being responsive, helpful, and kind, making interactions pleasant and effective. However, some customers experienced issues with their orders, including items not arriving or being incorrect. A few reviewers also noted that the quality of the materials has changed over time, with some items no longer being 100% cotton. Additionally, some people reported dissatisfaction with customer service regarding delayed or missing orders, citing slow responses and unhelpful communication, especially for international deliveries where additional fees and complications arose.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the amazing quality, unique designs, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the materials,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise fast shipping, receiving orders... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting quick responses and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered 3 different sets so far (Thorns, Dreamer and Gamer) and I'm so happy with everything, I've worn them all multiple times and the amount of compliments I get is crazy! Like I honestly don't... See more

Rated 5 out of 5 stars

Instantly my new favourite bra, does the job lifting, lounging and flow movement - super cosy and the girls don’t escape either Should of ordered smaller thong though but still super comfy Tracksu... See more

Rated 5 out of 5 stars

Any questions i had about my order were answered within 24 hours and with friendly responses. The producs are absolutely stunning. Really weigthy joggers and hoody. You definately get what you... See more

Rated 5 out of 5 stars

This is my favorite brand not only because the clothes are cute af, but also because the quality of the actual material, the quickness and efficiency with shipping, and the care that this company puts... See more


4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really happy with my Order

I really love the Sweatpants I got they shipped really fast and it was also no Problem to return my first Order. Just be aware that you have to pay the shipment yourself. All in all I am really Happy and would order again.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

1000 stars

I’ve been buying from named for years and own over 10 tracksuits and they all wear so well even the older ones, love love love them- quality/ service and delivery is always 10000%

18 March 2026
Unprompted review
Rated 4 out of 5 stars

Great products, customee service needs work

The products are fantastic, comfortable and good quality. The customer service has been hard going. We have needed to exchange an item twice. Despite following the instructions on the website and indicating an exchange both online and via a note in the return, I have twice had to follow up with emails to get the exchanged product sent back out. A bit more development of the web/order tracking system would be a positive step so customers can fully track returns and exchanges. Also, whoever writes your emails needs a course in compassion, they are fairly abrupt!

18 March 2026
Unprompted review
Rated 2 out of 5 stars

Not worth it for the price.

Unfortunately it’s no longer worth the money. I’m not sure why the quality has gone downhill since it used to be 100% cotton which made the items more luxury, now you’re paying for the design more than the quality.

17 March 2026
Unprompted review
NAMED COLLECTIVE logo

Reply from NAMED COLLECTIVE

Hey Grace,

Thanks for leaving a review with us!

We have attempted to contact you using your requested information; however, we have not received a response!

We would like to assure you that we have not changed the quality of our fabrics. However, we are always looking into new techniques and fabric 'feels'. If the fabric feels different, this is not necessarily due to a change in quality, but a different fabric construction!

We would love to hear more about your experience, so please email us at hey@namedcollective.com, and we will be happy to assist!

Love,

The NAMED Team

Rated 5 out of 5 stars

Excellent in ALL Levels!! 🌟 🌟 🌟 🌟

Everyone at the name collective brand is amazing with Customer Service and anything you need with your order!
All of the items they sell are quality material, well-made and the last a lifetime with proper care! We love Named Collective! Highly recommend!

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I had been bought a rhinestone tracksuit as a gift. Several have come off so I emailed them asking to buy replacements. They were incredibly unhelpful and refused to help. Now my rather expensive tracksuit looks cheap!

26 February 2026
Unprompted review
NAMED COLLECTIVE logo

Reply from NAMED COLLECTIVE

Hey Mia,

Thanks for leaving a review with us!

We are sorry to hear that you are not 100% satisfied with your order and experience!

We have attempted to request further information from you, but this has not been provided! We have looked into your email correspondence, and we can see that the team requested an order number, but this could not be provided! Unfortunately, we are unable to assist if an order number is not provided for the piece in question! Additionally, as we do not provide rhinestones for purchase, the team recommended using the spare rhinestones attached to the piece!

We would love to look into this further for you and attempt to find a resolution, so please email us at hey@namedcollective.com, and we will be more than happy to assist!

Love,

The NAMED Team

Rated 5 out of 5 stars

I am never disappointed

I am never disappointed, and the outfits are incredible year after year! (Since I started wearing Named Collective, I get lots of compliments on my outfits btw) 🖤🖤

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing brand with great ideas

Amazing brand with great ideas. The quality is to die for and I’d rather pay that extra money for the beautiful creation! My top favourite brand ever!!

11 March 2026
Unprompted review
Rated 1 out of 5 stars

If you have any issues with your orders beware

If you have any issues with your order good luck. Their policy for exchanges or returns are that you return the item and they give credit. In their emails, they have a section about getting support on your order by sending an email to them at a specific email address, except that email has a typo. When they received my exchange they sent a gift card that I couldn't claim so i had to go through their support again. Honestly to get my exchange/return processed they just had too many things stopping me from actually doing a return. They should just have a no return policy if they are going to create every dark pattern possible to get you to not go through with it.

10 March 2026
Unprompted review
NAMED COLLECTIVE logo

Reply from NAMED COLLECTIVE

Hey there,

Thanks for leaving a review with us!

We are sorry to hear that you are not 100% satisfied with your order and experience!

We have attempted to request further information from you, but this has not been provided! We are unable to see any typo on our website, and we can confirm that we offer a refund, exchange or store credit for all returns!

We would love to look into this further for you and understand where the information stated is listed, so please email us at hey@namedcollective.com, and we will be more than happy to assist!

Love,

The NAMED Team

Rated 5 out of 5 stars

I love named collective so much its the…

I love named collective so much its the best drip to get! I love the rhinestone pieces so much I want to get the crash piece next. I have two pieces from them and I can’t wait to keep getting more pieces. Named collective is literally the best hands down!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

obsessed

obsessed! <3
I love the quality and all the compliments I keep getting whenever I wear NAMED! it's giving main character energy af xo

10 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look