NAMED COLLECTIVE Reviews 1,172

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their stunning designs and high quality, often describing them as comfortable, durable, and worth the investment. Many people appreciate the efficiency and speed of the delivery service, with items frequently arriving quickly. The customer service is also widely commended for being responsive, helpful, and kind, making interactions pleasant and effective. However, some customers experienced issues with their orders, including items not arriving or being incorrect. A few reviewers also noted that the quality of the materials has changed over time, with some items no longer being 100% cotton. Additionally, some people reported dissatisfaction with customer service regarding delayed or missing orders, citing slow responses and unhelpful communication, especially for international deliveries where additional fees and complications arose.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the amazing quality, unique designs, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the materials,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise fast shipping, receiving orders... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting quick responses and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered 3 different sets so far (Thorns, Dreamer and Gamer) and I'm so happy with everything, I've worn them all multiple times and the amount of compliments I get is crazy! Like I honestly don't... See more

Rated 5 out of 5 stars

Instantly my new favourite bra, does the job lifting, lounging and flow movement - super cosy and the girls don’t escape either Should of ordered smaller thong though but still super comfy Tracksu... See more

Rated 5 out of 5 stars

Any questions i had about my order were answered within 24 hours and with friendly responses. The producs are absolutely stunning. Really weigthy joggers and hoody. You definately get what you... See more

Rated 5 out of 5 stars

This is my favorite brand not only because the clothes are cute af, but also because the quality of the actual material, the quickness and efficiency with shipping, and the care that this company puts... See more


4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 54% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

This is my favorite brand not only…

This is my favorite brand not only because the clothes are cute af, but also because the quality of the actual material, the quickness and efficiency with shipping, and the care that this company puts into their clients. Every order comes with cute little stickers and anytime I reach out to this company they respond quickly and are so kind. Love them <33

9 March 2026
Unprompted review
Rated 1 out of 5 stars

240€ for delivery

My package arrived after three weeks, which is fine, but I had to pay €240 for I don’t even know what for… taxes, customs, and shipping costs… I know England isn't in the EU and I'm from the EU, so it's understandable that there are costs involved, but this is really a lot.
Just so you know, be aware

9 March 2026
Unprompted review
NAMED COLLECTIVE logo

Reply from NAMED COLLECTIVE

Hey Eva,

Thanks for leaving a review with us!

If an order is being delivered to an address outside of the UK, additional import fees may need to be paid in order to release your parcel. Unfortunately, we cannot be responsible for any additional import charges charged by your country's import laws, and those are the responsibility of the customer. More information on this can be found on our website under 'Duties & Taxes'. We do try to advise our international customers that this could be the case at the checkout on our website. You can find these details when you select your shipping method, and the information states 'Please note: customs fees will depend on the destination country's laws, see 'Shipping Policy' below for info'.

We do try where possible to keep any additional costs for customers as low as we can, although sadly the cost of customs is ultimately calculated at the discretion of the local customs body so isn't something we're able to adjust!

We can see that you refused to accept your parcel and this was returned to us for a refund under our unclaimed returns policy. However, a chargeback was raised with your bank to recover the full amount. Therefore, this has delayed any resolution that could have been provided!

The team did reach out to enquire about this chargeback, but we did not receive a response.

If you would like to discuss this further, please email hey@namedcollective.com, and we will be happy to assist!

Love,
The NAMED Team

Rated 5 out of 5 stars

MY ALL TIME FAVOURITE CLOTHING BRAND!!

MY ALL TIME FAVOURITE CLOTHING BRAND!!! probs spent like thousands here over the many years i’ve been supporting and there’s not a single purchase i regret. fast tracked shipping, extremely active and helpful social media’s and customer service, and the clothes are perfect every time. there’s only been one time where i had a slight issue with one of my zips (out of the 15+ hoodies i’ve bought from here lol) and they instantly sent me a new one, easy peasy. LOVE THEM TO PIECES!!!!!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful items and customer service

I bought a tracksuit and it arrived quickly, they included a thank you card and some stickers which gave it a nice touch. The tracksuit was better than I could have imagined, but slightly on the bigger side. I struggled to submit an exchange due to website technicalities, so emailed the customer service team who responded within the hour sorting my problem. I cannot fault the service and will definitely be buying more from them.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Very great quality

Very great quality ! I will say, it was a bit pricey to be honest, but I def think one set is a staple ! It came so fast, I think 2-3 business days ? I def recommend getting at least one set ! I love it and will wear it more ! The fur is detachable too !!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Incredible brand <3

Incredible brand <3
Love this brand and every product ive had great quality only brand i would say is worth the money.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

They reinstated my gift card after my boyfriend cheated!!

Amazing customer service. I had a gift card expire after the guy who gave it to me cheated. I emailed Named Collective explaining the situation on a long shot that I'd be able to get some of it back. To my surprise, they responded the very next day and were so incredibly kind and gracious enough to issue me a new gift card!!! I am so grateful to them, I'll forever be a customer!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Packaging & customer service was…

Packaging & customer service was amazing and on top of everything they communicate with supporters, being an independent artist like myself-their dedication is something I can always appreciate, it’d be a dream of mine to one day work side by side with NAMED COLLECTIVE.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing brand

Amazing brand! High quality items, down to the last rhinestone😁 lovely communication with their community too, always doing giveaways and giving out free stuff to show the love to their buyers 🥰

3 March 2026
Unprompted review
Rated 5 out of 5 stars

New fav tracksuits!

I've ordered 3 different sets so far (Thorns, Dreamer and Gamer) and I'm so happy with everything, I've worn them all multiple times and the amount of compliments I get is crazy! Like I honestly don't know if I've ever worn one out and not recieved atleast 1 compliment. They're active on social media too and it's honestly just such a cute brand, will absolutely be ordering more!!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

amazing!!!!

i love named collective and all there jackets theyre all amazing quality, my favourites are definitely the ones with lots of rhinestones on they look absolutely beautiful ! there true to size really thick, comfy and fit amazingly my collection is slowly growing and cant wait for my next purchase!. the customer service is amazing , I just ordered and accidentally bought the wrong size i emailed right away and the next day they got straight back to me and fixed the sizing for me , no messing about , no issues, most larger brands wouldnt even do this without making it so complicated! i have been a fan for years and loved seeing this brand grow i hope it continues to grow much more !! honeslty couldnt fault them :) ❤️❤️❤️

1 March 2026
Unprompted review

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