Nannybag Luggage Storage Reviews 33,662

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,067 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very helpful, professional, and kind, often going above and beyond to assist with various needs. The service is frequently described as excellent, convenient, and easy to use, making it ideal for exploring cities without luggage. Many people appreciate the convenient locations, often close to transport hubs or city centers, and the straightforward drop-off and pick-up processes. However, some customers reported significant issues with the booking process, arriving to find locations closed or refusing service, leading to frustration and unexpected costs. There were also instances of rude staff and concerns about luggage security, with some items being stored in unguarded areas.

What people talk about most

Staff

People report positive experiences with staff, often describing them as kind, helpful, and efficient. Many... See more

Service

Users describe positive interactions with service, highlighting helpful and hospitable staff who often assist... See more

Location

Clients share positive opinions on location, with many reviewers highlighting its convenience and proximity... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting its ease of use and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with some customers finding it easy to make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service and the women in charge were very helpful and hospitable. I would highly recommend Hotel Galileo for luggage storage, very professional, safe environment and they were very kind to offer t... See more

Company replied

Rated 5 out of 5 stars

Used the service in Lille. Checked out of our Airbnb in the morning but had a few hours before catching the train. Nannybag app directed us easily to a hotel nearby where it was a speedy process to dr... See more

Company replied

Rated 5 out of 5 stars

The convenience of this network is great. Very handy cover between apartment checkout and transferring to airport for check-in. Better than paying an extra night's accommodation you do not need!! The... See more

Company replied

Rated 5 out of 5 stars

Such a great service. With an early checkout but an evening train the Nannybag luggage storage meant we could fully enjoy our last day in Paris unencumbered by suitcases. Drop off and collection was q... See more

Company replied


Company details

  1. Serviced Accommodation

Written by the company

🧳| Luggage storage anywhere you want for €/$5 🌍| Available 24/7 in +1000 cities worldwide Book here! 👇 www.nannybag.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

34k reviews

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Asks customers to review

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4.5

All reviews

(33,662)

3,020 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The reservation was super easy to make

The reservation was super easy to make, so was choosing the location and making plans around it. At the drop off/pick up, everything was smooth, the staff was very nice.

27 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello AnjaAnja,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

Rated 5 out of 5 stars

Fantastic Service

She’s amazing. I felt so safe leaving my stuff there for a short time so I could explore. She very kind and accommodating.

27 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Lindsay,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 1 out of 5 stars

Scam. Avoid like the plague

Couldn't find the place. Lost €50. Went to a different location and this place did not exist either. Total scam

26 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

We’re sorry to hear you had difficulty locating the storage locations and understand how frustrating that experience must have been. Thank you for taking the time to share your feedback with us, and we sincerely apologize for the inconvenience caused. Sam, if you need assistance, please don’t hesitate to reach out to us at contact@nannybag.com or via live chat—we're here to help with 24/7 customer support.

Rated 5 out of 5 stars

All perfect

All perfect! The staff was kind and the process was very quick and easy. I left my luggage there for 11 days. The location is ideal and you can take the bus shuttle to go from or to the airport.

27 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Agustina,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

super quick

super quick, easy and safe

26 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello thetraveller,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

Luggage storage

The receptionist at the ibis was really nice and helful.

26 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Shaz,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌

Rated 5 out of 5 stars

Very friendly and efficient

Very friendly and efficient . Easy to find.

25 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Bob,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌

Rated 1 out of 5 stars

Our experience with Nannybag was awful

Our experience with Nannybag was awful. We booked 2 bag storage for one day in Bergen (19/5/26) and when we got to the place, this shop was completely empty. We asked in a nearby restaurant and they told us that it had closed. I called the number provided in the confirmation email and nobody picked up, went to voicemail, I sent an email to the help centre email and nobody has replied. I don't understand how if the shop has closed, you are still able to book anything with them.

19 May 2026
Unprompted review
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

We apologize if the store was closed when you arrived. While our listed opening hours are accurate in most cases, partner locations may occasionally adjust their schedules on short notice due to unforeseen circumstances. Judith, we appreciate your understanding and hope you’ll give us another chance to serve you in the future—we will also look into this matter.

Rated 5 out of 5 stars

Great service from the hotel

Great service from the hotel. Could not of been a more straight forward experience. Highly recommend nannybag.

22 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello DAVID,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌

Rated 1 out of 5 stars

Sent me to a cafe that was permanently…

Sent me to a cafe that was permanently closed. No other option nearby. Had to ask a nearby hotel.

22 May 2026
Unprompted review
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

We sincerely apologize for the inconvenience caused by being directed to a location that was permanently closed and understand how frustrating this experience must have been. We appreciate you taking the time to share your feedback, as it helps us improve our service and location accuracy. We regret the trouble this caused and will review this issue with the partner listing to help prevent this from happening again.

Rated 5 out of 5 stars

Very nice staff

Very nice staff. I recommend!

21 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Saana,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 1 out of 5 stars

Terrible experience in Paris.

I am not at all happy with the place at the address: 14 Rue Beauregard 75002 Paris. At the appointed time the place was locked, after I called on the phone a woman appeared who introduced herself as Olga and at first really annoyed me by refusing to take our luggage, since there was no electricity in the neighborhood. After I raised my voice she took our luggage and locked it completely unguarded behind a glass door on the street.

8 May 2026
Unprompted review
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

We acknowledge your concern regarding the experience you had at the Rue Beauregard location. Ivelina. we appreciate you taking the time to share your feedback. We sincerely apologize for the inconvenience and distress this situation caused and will review this matter with the partner.

Rated 4 out of 5 stars

Super practical and affordable

Super practical and affordable, perfect when you don’t want to carry your bags around all day.
Some instructions are a bit unclear, and in certain countries it can be tricky to find the exact location, but overall the service is well designed and very useful.

4 August 2025
Rated 5 out of 5 stars

Easy and quick

Easy and quick: drop and pickup!

17 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Manasi,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌

Rated 5 out of 5 stars

Great service!

The staff were very helpful and great location!

16 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Ayberk,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌

Rated 5 out of 5 stars

Great service

Really friendly and helpfull staff,
Everything works fast without any problems:) located just outside central station.
Definitely would recomend!

15 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Oliwia,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌

Rated 5 out of 5 stars

Great service and honest staff

We stored two backpacks at the Nuts shop in Catania/Sicily. The entire storing and fetching process was very easy and safe as I was used to by Nannybag Luggage Storage. In particular I’m impressed by the honesty and the conduct of the staff at the Nuts Shop in Catania: It turned out that I lost an item at the shop without knowing. The day after I received an email from the shop via Bounce storage network support that they had found my item. I was very grateful for that and I can fully recommend Nannybag, Bounce and the Nuts shop in Catania under every aspect.

15 May 2026
Rated 1 out of 5 stars

It was not open when I arrived with my…

It was not open when I arrived with my bags.
It should not be possible to book when closed.
Last time I used Nannybag, It costed me almost €19 for nothing.
I had to book in another storage.

14 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

We’re sorry if the store was closed when you arrived. While our listed hours are accurate most of the time, partner locations may occasionally change them unexpectedly due to unforeseen circumstances. We appreciate your understanding and will look into this matter.

Rated 1 out of 5 stars

They broke the folding handle of my…

They broke the folding handle of my suitcase, and I didn't notice it when I picked it up.

11 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

We acknowledge your concern regarding the damage to your suitcase handle during storage. We appreciate you taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration this has caused. Please don’t hesitate to reach out to us at contact@nannybag.com or via live chat—we’re here to help with 24/7 customer support.

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