Nannybag Luggage Storage Reviews 33,662

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,067 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very helpful, professional, and kind, often going above and beyond to assist with various needs. The service is frequently described as excellent, convenient, and easy to use, making it ideal for exploring cities without luggage. Many people appreciate the convenient locations, often close to transport hubs or city centers, and the straightforward drop-off and pick-up processes. However, some customers reported significant issues with the booking process, arriving to find locations closed or refusing service, leading to frustration and unexpected costs. There were also instances of rude staff and concerns about luggage security, with some items being stored in unguarded areas.

What people talk about most

Staff

People report positive experiences with staff, often describing them as kind, helpful, and efficient. Many... See more

Service

Users describe positive interactions with service, highlighting helpful and hospitable staff who often assist... See more

Location

Clients share positive opinions on location, with many reviewers highlighting its convenience and proximity... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting its ease of use and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with some customers finding it easy to make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service and the women in charge were very helpful and hospitable. I would highly recommend Hotel Galileo for luggage storage, very professional, safe environment and they were very kind to offer t... See more

Company replied

Rated 5 out of 5 stars

Used the service in Lille. Checked out of our Airbnb in the morning but had a few hours before catching the train. Nannybag app directed us easily to a hotel nearby where it was a speedy process to dr... See more

Company replied

Rated 5 out of 5 stars

The convenience of this network is great. Very handy cover between apartment checkout and transferring to airport for check-in. Better than paying an extra night's accommodation you do not need!! The... See more

Company replied

Rated 5 out of 5 stars

Such a great service. With an early checkout but an evening train the Nannybag luggage storage meant we could fully enjoy our last day in Paris unencumbered by suitcases. Drop off and collection was q... See more

Company replied


Company details

  1. Serviced Accommodation

Written by the company

🧳| Luggage storage anywhere you want for €/$5 🌍| Available 24/7 in +1000 cities worldwide Book here! 👇 www.nannybag.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

34k reviews

5-star
4-star
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1-star

Asks customers to review

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4.5

All reviews

(33,662)

3,020 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was quick and easy to drop off and…

It was quick and easy to drop off and pick up our luggage. Picking up our luggage, the worker gave us free water.

12 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Cochrane,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌

Rated 1 out of 5 stars

When we arrived one of the staff was…

When we arrived one of the staff was very rude when we tried to use the bathroom. This after paying 42 dollars for 2 hours of rental.
When we returned for our bags another staff member was rude when we inquired about receiving our bags.
After all that one of the bags was soaked in water that had been in the floor. Fortunately nothing inside was damaged.
One plus, the young man who attended us was very helpful and polite.

12 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

We acknowledge your concerns regarding the rude interactions with staff and the condition of your bag upon return. James, we appreciate your feedback and are glad to hear one of our team members provided helpful and polite service. We sincerely apologize for the overall experience and the inconvenience this caused.

Rated 5 out of 5 stars

Easy to find

Easy to find. Lovely receptionist.

11 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Lena,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌

Rated 5 out of 5 stars

Really great experience

Really great experience. We were traveling with 6 so we had 10 bags. Very easy to drop off and pick up, and a great area (easy parking).

10 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello ​,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

U.S. travelers in France

U.S. travelers exploring France and we found it easy to use when visiting Lyon.

9 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Aivree,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌

Rated 5 out of 5 stars

Very handy

Very handy, used in Lucca

8 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello GG,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

Rated 5 out of 5 stars

A positive experience in Beauvais

I got the service I needed

6 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Atanas,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌

Rated 5 out of 5 stars

Great experience, easy process

Great experience storing my suitcase here. The staff are very nice and they process was very easy at drop off and pick up. Luggage was tagged and locked in secure cabinet which I liked. Will use this location again.

6 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello SebastianSebastian,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

Rated 5 out of 5 stars

Very safe

Very safe; friendly service

4 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Carlos,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌

Rated 5 out of 5 stars

Easy to use and quick at both drop off…

Easy to use and quick at both drop off and pick up. Made a day of sightseeing incredibly easy!

3 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Dana,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌

Rated 1 out of 5 stars

Scammers

Scammers, they change the price after we left out baggages, they don’t speak english.

4 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

We’re sorry to hear about your experience and understand your concerns regarding pricing and communication at the location. Thank you for your feedback, and we apologize for the inconvenience. If you need further help, please contact us at contact@nannybag.com
or via live chat—our support is available 24/7.

Rated 5 out of 5 stars

Really lovely staff

Really lovely staff, they even offer to let us use the bathroom. Bags securely stored next to 24 hour reception. I can highly recommend them!

3 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Gina,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌

Rated 5 out of 5 stars

Excellent service

Very convenient and safe location to store our luggage’s. Booking process is easy and user friendly. Highly recommended!

10 June 2025
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Agnes,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌

Rated 5 out of 5 stars

Very easy & seamless

Very easy & seamless. Price was good & location great!

2 May 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Gina,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌

Rated 5 out of 5 stars

Very easy and staff was very helpful.

Very easy and staff was very helpful.

28 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Marcia,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌

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