Nannybag Luggage Storage Reviews 33,662

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,067 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very helpful, professional, and kind, often going above and beyond to assist with various needs. The service is frequently described as excellent, convenient, and easy to use, making it ideal for exploring cities without luggage. Many people appreciate the convenient locations, often close to transport hubs or city centers, and the straightforward drop-off and pick-up processes. However, some customers reported significant issues with the booking process, arriving to find locations closed or refusing service, leading to frustration and unexpected costs. There were also instances of rude staff and concerns about luggage security, with some items being stored in unguarded areas.

What people talk about most

Staff

People report positive experiences with staff, often describing them as kind, helpful, and efficient. Many... See more

Service

Users describe positive interactions with service, highlighting helpful and hospitable staff who often assist... See more

Location

Clients share positive opinions on location, with many reviewers highlighting its convenience and proximity... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting its ease of use and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with some customers finding it easy to make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service and the women in charge were very helpful and hospitable. I would highly recommend Hotel Galileo for luggage storage, very professional, safe environment and they were very kind to offer t... See more

Company replied

Rated 5 out of 5 stars

Used the service in Lille. Checked out of our Airbnb in the morning but had a few hours before catching the train. Nannybag app directed us easily to a hotel nearby where it was a speedy process to dr... See more

Company replied

Rated 5 out of 5 stars

The convenience of this network is great. Very handy cover between apartment checkout and transferring to airport for check-in. Better than paying an extra night's accommodation you do not need!! The... See more

Company replied

Rated 5 out of 5 stars

Such a great service. With an early checkout but an evening train the Nannybag luggage storage meant we could fully enjoy our last day in Paris unencumbered by suitcases. Drop off and collection was q... See more

Company replied


Company details

  1. Serviced Accommodation

Written by the company

🧳| Luggage storage anywhere you want for €/$5 🌍| Available 24/7 in +1000 cities worldwide Book here! 👇 www.nannybag.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

34k reviews

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1-star

Asks customers to review

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4.5

All reviews

(33,662)

3,023 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to find

Easy to find , very friendly staff.

13 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Rim,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 1 out of 5 stars

Bad service and very bad storage of the…

Bad service and very bad storage of the bags. I do NOT recommend the place 80 Av. des Ternes, Paris.

12 April 2026
Unprompted review
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Michaela, thank you for sharing your feedback, and we’re sorry to hear about your disappointing experience at this location. We appreciate you taking the time to leave a review, and we sincerely apologize that the service and storage did not meet your expectations. We will look into this matter with the location to help improve the quality of service.

Rated 5 out of 5 stars

It was really easy to find and…

It was really easy to find and uncomplicated to leave and collect our bags. Also great price.

11 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Fenton,Mrs,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌

Rated 5 out of 5 stars

Fast and welcoming in Mulhouse

Fast and welcoming in Mulhouse! Great! I would recommend it.

11 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello PavelPavel,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

Rated 5 out of 5 stars

Above and beyond customer service

I booked luggage storage at Lemon Fashion Boutique through Nannybag while travelling in Thessaloniki, and I am very grateful for the kindness and professionalism I experienced there.

I had left my luggage there while attending a doctor’s appointment and planned to collect it before taking a bus to another town that same evening. Unfortunately, my appointment was delayed and I ended up finishing very close to the store’s closing time.

I called to explain the situation and let them know I was on my way. Even though I arrived slightly after closing time, the gentleman at the store waited for me so I could collect my luggage. He really did not have to do that, and his help saved me from a much more stressful situation.

What stood out even more was his attitude. After my sincere apologies he responded with kindness and understanding, simply saying that these things happen and that we are all human.

I rarely leave reviews, but Lemon Fashion Boutique truly deserves one. Thank you again for your kindness and decency.

9 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Sofia,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌

Rated 5 out of 5 stars

Great place to put our luggage in…

Great place to put our luggage in London before our Airbnb was ready. That particular place had a locked location.

22 June 2025
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello LaQuallaLaQualla,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

Rated 5 out of 5 stars

Easy to find the location

Easy to find the location. Staff very friendly and helpful to see other attractions in the area other than chateau de Versailles.

8 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Catherine,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

Great location! Great people!

Such a practical and convenient service! The staff was very friendly and accommodating, even with my 3 bags including one over-sized luggage. I would HIGHLY recommend and would definitely use this location (Olympus Bar Gaming) again!

7 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello C.C.C.C.,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

Rated 5 out of 5 stars

Made the early arrival time work well

Made the early arrival time work well. We were able to explore the city until our afternoon check in time was available

6 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello BevanBevan,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

Rated 5 out of 5 stars

Great and safe experience

Great experience. Safe storage. They give you a tag and check that you pickup you tag, so there is no confusion. I'd go again if I needed storage around that zone.

4 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Raf,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌

Rated 1 out of 5 stars

This place is a disgrace

This place is a disgrace. When we arrived to drop our bags off, none the staff were aware of Nannybag. Finally, we found 1 member of staff who had heard of it, but had no idea how it worked.

We were instructed to leave our bags in an unlocked reception area, which apparently had CCTV - which may act as a deterrent but certainly this was far from secure storage, a CCTV camera certainly doesn’t provide the level of security described on the website.

As this was a last resort we took the risk. Upon returning, we were able to collect our bags from the reception room without even being challenged or ask to present our QR code, what was even worse was we were not even guests of the hotel - we could have left anything there to be picked up by anybody, or just total strangers off the street.

This establishment is a disgrace to the service that should be provided, and we certainly will never be using this again - the reception was filthy, junk cluttered everywhere, unstaffed, and totally insecure.

Take heed Nannybag, this establishment is doing you no favours whatsoever

5 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Pete, we’re very sorry for the poor experience you had at this location and understand your serious concerns regarding security. Thank you for sharing your detailed feedback, as it helps us review our partner standards. We apologize for the inconvenience and will address this with the store to ensure safer and more reliable service in the future.

Rated 5 out of 5 stars

Very helpful people and place

Very helpful people and place. Convenient near Saint-Charles.

4 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello customer,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

Just great!

Easy drop-off with super friendly service and secure storage. Pick up was just as easy and courteous. Highly recommend!

4 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Mphangela,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

All very smooth

All very smooth. We left them for a week. Couldnt fault it!

4 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Kate,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 1 out of 5 stars

We never got the paid service

We never got the paid service. The place was closed. How can I give no stars? There is no option for that..
EDIT: Got an email the day after, in which my reservation was cancelled with an apology an a note of refund. Ok, you can keep one star.

3 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Harri, we apologize if the store was closed when you arrived. While our listed hours are accurate over 99% of the time, partner locations may occasionally adjust their hours on short notice due to unforeseen circumstances. We sincerely apologize for the inconvenience, appreciate your understanding, and hope you’ll give us another chance to serve you in the future—we will look into this matter.

Rated 5 out of 5 stars

The hotel staff was friendly

The hotel staff was friendly. Luggage deposit and retrieval were a breeze

2 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Clement,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff! Highly recommend!

2 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Hamdan,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌

Rated 5 out of 5 stars

Fast and easy

Fast and easy. Checked in and at first they had me leave my luggage in a little corner. However I had time to spare so I hung around until I watched someone physically take them downstairs. Pick up went smoothly as well. Would 100% use them again! They also had a variety of drinks and good breakfast

1 April 2026
Rated 5 out of 5 stars

CALIFORNIA CREPES 5 stars

I left my bags at the ”CALIFORNIA CREPES” one and they were very helpful and so nice. Highly recommend. I had a problem with my booking but they helped me solve it and I could leave my bags there all day. Very nice people. They made sure to scan the QR code and everything when we were picking up the bags. I would recommend

30 March 2026
Rated 5 out of 5 stars

Very useful

Very useful, convenient, easy to use and affordable ! I recommend

28 March 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello IndjiIndji,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

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