Nannybag Luggage Storage Reviews 33,662

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,067 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very helpful, professional, and kind, often going above and beyond to assist with various needs. The service is frequently described as excellent, convenient, and easy to use, making it ideal for exploring cities without luggage. Many people appreciate the convenient locations, often close to transport hubs or city centers, and the straightforward drop-off and pick-up processes. However, some customers reported significant issues with the booking process, arriving to find locations closed or refusing service, leading to frustration and unexpected costs. There were also instances of rude staff and concerns about luggage security, with some items being stored in unguarded areas.

What people talk about most

Staff

People report positive experiences with staff, often describing them as kind, helpful, and efficient. Many... See more

Service

Users describe positive interactions with service, highlighting helpful and hospitable staff who often assist... See more

Location

Clients share positive opinions on location, with many reviewers highlighting its convenience and proximity... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting its ease of use and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with some customers finding it easy to make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service and the women in charge were very helpful and hospitable. I would highly recommend Hotel Galileo for luggage storage, very professional, safe environment and they were very kind to offer t... See more

Company replied

Rated 5 out of 5 stars

Used the service in Lille. Checked out of our Airbnb in the morning but had a few hours before catching the train. Nannybag app directed us easily to a hotel nearby where it was a speedy process to dr... See more

Company replied

Rated 5 out of 5 stars

The convenience of this network is great. Very handy cover between apartment checkout and transferring to airport for check-in. Better than paying an extra night's accommodation you do not need!! The... See more

Company replied

Rated 5 out of 5 stars

Such a great service. With an early checkout but an evening train the Nannybag luggage storage meant we could fully enjoy our last day in Paris unencumbered by suitcases. Drop off and collection was q... See more

Company replied


Company details

  1. Serviced Accommodation

Written by the company

🧳| Luggage storage anywhere you want for €/$5 🌍| Available 24/7 in +1000 cities worldwide Book here! 👇 www.nannybag.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

34k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(33,662)

3,020 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Close to the station and smooth process

Close to the station and fast drop and pick up

28 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Silke,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌

Rated 5 out of 5 stars

The place was really nice

The place was really nice ! In near to everything, and the owners/staff are really kind! Absolutely recommended

28 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Cesar,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌

Rated 5 out of 5 stars

Very good experience

Very good experience. Super easy and quick. Very helpful staff who helped carry the luggage and even let me charge my phone when I was struggling to book an uber to the airport. Very grateful!

28 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Natasha,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌

Rated 5 out of 5 stars

All GOOD!

kept our luggage all good and safe!

27 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello customer,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌

Rated 1 out of 5 stars

The vendor said they are no longer…

The vendor said they are no longer working with Nannybag and couldn’t take my bags through them - I needed to reserve through another service and cancel this one in which I have had to reach out multiple times to get a response. Use Bounce instead

24 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Tori, we’re sorry for the confusion and the inconvenience you experienced at the location and with the booking process. Thank you for taking the time to share your feedback, as it helps us improve our service. We sincerely apologize that your experience did not meet expectations.

Rated 1 out of 5 stars

This service is an absolute RIP OFF AND A CROOK SERCICE

This service is an absolutely overpriced crook service. Storage locations are far away from transport locations (700m up a steep hill is not close.) The service is outrageously expensive (5 euro / item) and on top of it the hours for retrieval depend on the location (e.g a restaurant is closed between 3 ans 6pm). Finally, you can’t cancel the service once you realise that it does not suit you since the store is closed when you want to pick up your luggage.
To summarise, A TOTAL RIP OFF!!! I request total reimbursement!

24 April 2026
Unprompted review
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

We’re sorry to hear about your frustration and the difficulties you experienced with location, pricing, and access hours. Thank you for sharing your feedback, as it helps us identify areas where we can improve our service. We sincerely apologize that your experience did not meet expectations. Please don’t hesitate to reach out to us at contact@nannybag.com
or via live chat. We’re here to help with 24/7 customer support.

Rated 5 out of 5 stars

Easy

So easy as it should be.

23 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello ratko,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌

Rated 5 out of 5 stars

Easy drop off less than 5 mins walk…

Easy drop off less than 5 mins walk from Midi station . Easy collection again - I had used this storage for 12 days .
Thank you .

23 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Michelle,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

Excellent system

Excellent system, QR code scanned and were taken to a secure locked room to put our bags.

Pick up was no problem at all.

Would happily use again

19 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Nick,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌

Rated 5 out of 5 stars

Great concept and very nice people

Great concept and very nice people. A very pleasant experience.

4 October 2025
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello JoshuaJoshua,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

Rated 5 out of 5 stars

Perfect!

Smooth experience. The café was perfect for luggage storage. My suitcase was stored away safely in a separate room. The staff was very nice. The location is very convenient right in town. Also took this opportunity to have brunch there and it was excellent: good food and cosy atmosphere. I strongly recommend and will definitely use this place again.

15 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Laurence,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌

Rated 5 out of 5 stars
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Guilherme,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

to the guy who assisted me tonight…

to the guy who assisted me tonight thank u soo much brother.i highly recommended mizardo for ur luggage..

15 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Fredie,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌

Rated 5 out of 5 stars

very good

very good, thank you!

15 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello janejane,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

Rated 5 out of 5 stars

EVERYTHING AS PROMISED

EVERYTHING AS PROMISED, FRIENDLY STAFF

14 April 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello r.cramer,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌

Rated 1 out of 5 stars

The site doesn't say where is the…

The site doesn't say where is the dropping place, until you book and then you find out that is so far away from you. (about 30 min walking), and if you thought that you were going to leave it right away, the site doesn't allow you to cancel. Why to bother finding a place that says is close by and then results is farther than the place you were actually visiting?
Sucks!

13 April 2026
Unprompted review
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Arles, thank you for sharing your feedback, and we’re sorry for the frustration and inconvenience you experienced. We appreciate you taking the time to leave a review, and we sincerely apologize for the confusion regarding the location distance and cancellation experience. We will review this to help improve clarity and the overall booking process.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look