Nanny Portugal Agency Reviews 20

Very impressed by the nanny we ended up with. We're pretty protective. But they did an amazing job. Highly recommended.

I highly recommend Nanny Portugal for their exceptional service in providing newborn care. They connected us with two amazing nannies, Claudia and Patricia, who took wonderful care of our baby from 1 to 2 months. The agency was professional, timely, and incredibly reliable. When we faced a last-minute change, they quickly arranged an alternative nanny overnight, ensuring uninterrupted support. Their dedication and efficiency made a huge difference during our early parenting journey. Highly recommended!

I had a very bad experience with this agency.

I worked with 3 nannies with the agency. The first 2 were temporary nannies that were filling in, until they found a full time nanny. My issues with this agency were the following:

1. The ladies asked to photograph my baby to then send the pictures to their supervisors and nanny group, for the agency to oversee and understand the activities that were being done to with my baby. I allowed it for that sole purpose. Months later I discovered that the agency was using videos and photographs of my child in their instagram account for marketing purposes. They made montages with my child's video in my back yard with the nanny playing in the swing. Plus they had other montages using pictures of my child with a picture of the Nanny in the corner, promoting the agency. In total 1 video plus 2 photo montages with I never gave consent for that purpose. When I found out, I immediatly called the agency, I talked to the owner and requested that they remove all content that showed my child. The owner only removed 1 of the pictures and changed the cover picture of the video of my child ( not removing the full video). I had to call back a second time to ask for the removal. The Owner of the agency was very rude to me. I had to tell her that if she did not remove the content i would have to report the situation and get lawyers involved. Only then did she remove the content. One photo still remains, that shows my child's hands . I never gave written consent for the agency to use my child's images in social media, showing his face or not. That was not what I paid for.

2. The full Time Nanny has been a nightmare to deal with. We arranged for a full time contract for a year. Turns out that when we signed she was pregnant, concealed the pregnancy by suddenly wearing large clothing and waited to tell me only a month into our contract. She only worked for 1 month and 18 days, By then she was already 4 months pregnant. Her pregancy was high risk so she was not allowed to work. Then came maternity leave, and then another leave for the child was born with a medical condition that required surgery. Our contract eventually expired. But now that it has expired , the nanny wants all kinds of compensations reaching almost 3000 euros. They did not give me my money back for this situation. i paid over 2000 euros for the hiring of this nanny.

The agency is very pricey for all the trouble that I went through. At the end of the day they don't care about their clients or their children. I wish I had never contacted them at all !!

We have been working with Nanny Portugal services for many years, I have only positive things to say about our experience with them. The service has been exceptional. Over the years, we have had 3 nannies from this agency and they have all been phenomenal. They were all professional, well trained and loved our kids. The nannies we had were specifically chosen for our family based on our needs, family lifestyle and personalities of our children. Although my children no longer need a nanny, they (we) are still in contact with our originally nanny that Nanny Portugal placed with us. She is still a part of our family!

I’ve been with Nanny Portugal since 2020, and from the very beginning, I knew I was part of something truly special.

Through Nanny Portugal, I’ve had the opportunity to support families and little ones during such a precious and transformative stage. It’s more than just caring — it’s about creating safe, loving environments that nurture curiosity, confidence, and connection.

The agency has always made me feel respected, supported, and seen. I feel proud to be part of a team that values our work, understands our challenges, and celebrates our dedication.

I started my journey 10 years ago with Filipa and the agency and the only words I have are THANK YOU! NannyPortugal is a place where you feel at home. They fight for your rights, they make sure you find the right family to work for and that you are happy! And as long as we are happy we will do everything in our power to make the little ones happy too. Choosing NannyPortugal is the best decision everyone can make whether you are a nanny or a parent. ❤️

I am glad to be a part of Nanny Portugal family i do really treasure the way i am treated and cherished in this Agency.

I'm a Nanny since 2014 and the agency became my family, my place to go when i need !! it's been a crazy and amazing ride alongside with Filipa and the agency!
I never worked or had to necessity of looking to work with another agency and never will!
With Nanny Portugal i found everything i need to improve as a nanny as a person , they are always there when needed, in terms of work, paperwork, relationship with the families and always with the right word and never giving up on us, Nannies!

I'm proud to say that I am part of such amazing Agency!!!! 🤍

I've been a Nanny in Nanny Portugal for only a year and i've been working with children for more than 20 years. I'm from the south of Portugal and even though i live away from Lisbon i've always felt the agency close to my real needs. Its a warmth and empowered environmental to work in and with, with amazing people who really care about you beeing in your best shape for your Nanny kids. Childhood is the most precious thing and everything is always prepared so that everything goes well. Every Nanny has the best attendance and we are always in constant training for our best performance and everyone best experience.

Exceptional Service and Wonderful Nannies!

We had an amazing experience with Nanny Portugal from start to finish. The booking process was smooth and professional, and we felt fully supported throughout. The nanny who looked after our child was kind, attentive, and incredibly experienced—we could tell right away that she genuinely cared.

It was such a relief to know our little one was in safe hands, allowing us to enjoy some time to ourselves with complete peace of mind. The communication was always clear and friendly, and we appreciated the level of care and attention given to matching us with the right person.

I highly recommend Nanny Portugal to any family looking for trustworthy, high-quality childcare. We’ll definitely be using their services again!l8

Working with NannyPortugal has been a very rewarding experience. I've had the opportunity to work with many loving families from different parts of the world and can say that the support the agency gives us is exceptional.
The agency carefully selects the best match for the families they get, matching their requests and needs, and are always available to sort any issue that may arise with professionalism and empathy.
I'm proud to part of this team and looking forward for the next jobs :) highly recommend working with NannyPortugal

We are so lucky to have found Nanny Portugal and our Joana! She has been the kindest, most reliable, and connected with our kids straight away. They always look forward to spending time with her, and we have total peace of mind knowing they are safe, happy, and well cared for. She's truly a gem, and any family would be lucky to have her!

I have been a nanny at Nannyportugal agency since 2017. I can tell Filipa that I am grateful from the bottom of my heart for this opportunity to grow that this wonderful team provides us every day. We have the enormous privilege of knowing many ways of educating, each family leaves a mark on us, a little piece of their unique way of being, this is very enriching because it grows respect for differences and different cultures. For me, it has undoubtedly been my best job, as it values ​​our work and helps us achieve many dreams, in addition to being attentive to our constant training and our full motivation to develop better work and with greater quality and impact on everyone involved, but especially on the little ones who look to us with hope for the future and who trust us. Thank you to Filipa, to the colleagues from whom we also learned a lot, to the trainers, to each of the families and also to all these little ones who leave us with so much longing when they grow up and who we also hope will leave them with much light and love as they continue on their path. ❤️🙏

I've been working with Nanny Portugal for 10 years now, and it is without any question, the only agency in Portugal who cares not only about their families but also with their nannies!
They are always ready to help us with anything we need, always ensuring that both us and the families are having the best services that we possible can wish for!

Thank you NP Team!

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Nanny Portugal Is a Game-Changer

I genuinely cannot speak highly enough of Nanny Portugal. From start to finish, our experience with this agency has been nothing short of exceptional. The entire process was smooth, thoughtful, and incredibly personalized — all thanks to the visionary behind it all, Filipa Almeida.

Filipa is the kind of person you instantly trust. Her warmth, professionalism, and deep understanding of both families and caregivers set the tone for an agency that truly goes above and beyond. She listened carefully to our needs, offered invaluable guidance, and matched us with a nanny who has exceeded every expectation — nurturing, dependable, and an absolute natural with our little one.

What really sets Nanny Portugal apart is their commitment to quality and connection. Every nanny is thoroughly vetted, not just in terms of qualifications, but in character — and it shows. The woman caring for our child has brought so much calm, joy, and balance into our lives. She feels like part of the family.

Filipa and her team don’t just place nannies — they build relationships rooted in trust and genuine care. The follow-ups, the support, and the ongoing attention to detail have made this entire journey feel so safe and supported.

If you're looking for top-tier childcare in Portugal — professional, kind-hearted, and truly tailored to your family — Nanny Portugal is the only agency you need to know. We’re so grateful to Filipa and the whole team. They’ve been a life-changing support for our family.