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Nano Fibre UK Reviews 

1,946
•
TrustScore 5 out of 5

5.0

Telecommunications Contractor
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Review summary

Created with AI, based on recent reviews

Looking at 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and professionalism of the staff, who are frequently praised for their polite and helpful demeanor. Engineers are often noted for their efficiency, ensuring installations are completed quickly and tidily, while also providing clear explanations of the process. Many people appreciate the informative approach and excellent communication, contributing to a smooth user experience from initial contact to completion. The overall customer service is described as outstanding, with prompt responses and punctual arrivals, making the entire process straightforward and satisfying.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the professionalism,... See more

Service

Reviewers mention positive feedback about service, with many expressing high satisfaction with the efficiency... See more

User experience

Consumers find the user experience to be positive, highlighting the easy, quick, and smooth installation... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being friendly,... See more

Response time

Customers had positive experiences with response time, often highlighting the politeness and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had Nano Fibre do a Youfibre install for us. Great experience, tidy job inside and out, friendly and accommodating engineer, we requested no boxes on the outside so we could externally insula... See more

Rated 5 out of 5 stars

The engineer Kyle Johnson came on time. He was very polite and professional. Listen to my concerns about rooting the fibre cable to my property. He insure the installation was neat and conceal from t... See more

Rated 5 out of 5 stars

The two lads who came were really polite and respectful and it was late but they made sure everything was set up before leaving. Stevie G was very friendly and helpful answering all our queries and th... See more

Rated 5 out of 5 stars

Tom R was amazing. He installed our fibre yesterday, knew what he was doing and got everything set up and running in not time. When through a fault of ours the cable got damaged, he took his time to... See more

Company details

  1. Telecommunications Contractor

Written by the company

At Nano Fibre UK, we are passionate about connecting lives and empowering communities through exceptional fibre installations. Our journey began with a vision to bridge the digital divide and revolutionize the way individuals and families experience the internet at home. With a focus on home installations, we take immense pride in bringing high-speed, reliable internet access to homes across the country. Each installation represents more than just a connection; it's about creating a seamless digital experience for our customers, enabling online learning, immersive entertainment, and staying connected with loved ones near and far. Our dedicated team is the heart of our success, combining technical expertise, professionalism, and a customer-centric approach to ensure every installation is flawless. We welcome change and continuously adapt to stay at the forefront of the fibre installation industry, delivering cutting-edge solutions that transform lives. Through innovation, adaptability, and a commitment to excellence, we've successfully completed thousands of home installations. We are grateful for the trust our customers have placed in us, and we're determined to continue expanding our reach and empowering more homes in the digital age. Join us on our mission to connect and empower. Together, let's build a world where possibilities know no bounds and where connectivity enriches lives every step of the way.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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5.0

All reviews

(1,946)

529 reviews in the last 12 months

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Rated 5 out of 5 stars

Farai the broadband engineer who came…

Farai the broadband engineer who came for my installation was fantastic! Farai was professional and friendly, and explained everything clearly before starting. The installation was completed quickly and efficiently, with no mess left behind. I’m very happy with my new connection and the excellent service I received. Highly recommend!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Farai - YouFibre Instillation

Farai was very polite, knowledgeable and professional when completing the installation of our new YouFibre Wifi. I would highly recommend Farai, he was also very considerate of our home by placing shoe covers on his shoes before entering, and was very respectful of informing me before he made any loud noises. Farai was very confident in his role, including climbing the telegraph pole with ease and drilling through the wall perfectly with no mess. I have no complaints and wish him the very best with his future installations. Thank you Farai :)

12 March 2026
Unprompted review
Rated 5 out of 5 stars

The engineer Kyle Johnson came on time

The engineer Kyle Johnson came on time. He was very polite and professional. Listen to my concerns about rooting the fibre cable to my property. He insure the installation was neat and conceal from the front door to the original place were we kept the Sky router under the stairs. Kyle further check the internet service was at full connection speed and clean any debris before he left.
I am extremely happy and satisfied with the service I recieved and will highly reccommend Youfibre to family and friends.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Kyle Johnson (engineer) Arrived early and was ready to start working straight away!
Very polite, informative and approachable.
Work is very neat. Couldn't be happier with the service received today.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Super set up.

Our engineer (Kyle Johnson) came to set us up following a house move, install was excellent, quick and fully explained throughout. Very happy customer

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Farai = Brilliant

Just a quick note to thank Farai for his courteous and professional installation of my broadband/landline.

Please accept my apologies for the very late review. I have been unwell.

22 December 2025
Unprompted review

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