Nano Fibre UK Reviews 

1,946
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and professionalism of the staff, who are frequently praised for their polite and helpful demeanor. Engineers are often noted for their efficiency, ensuring installations are completed quickly and tidily, while also providing clear explanations of the process. Many people appreciate the informative approach and excellent communication, contributing to a smooth user experience from initial contact to completion. The overall customer service is described as outstanding, with prompt responses and punctual arrivals, making the entire process straightforward and satisfying.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the professionalism,... See more

Service

Reviewers mention positive feedback about service, with many expressing high satisfaction with the efficiency... See more

User experience

Consumers find the user experience to be positive, highlighting the easy, quick, and smooth installation... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being friendly,... See more

Response time

Customers had positive experiences with response time, often highlighting the politeness and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had Nano Fibre do a Youfibre install for us. Great experience, tidy job inside and out, friendly and accommodating engineer, we requested no boxes on the outside so we could externally insula... See more

Rated 5 out of 5 stars

The engineer Kyle Johnson came on time. He was very polite and professional. Listen to my concerns about rooting the fibre cable to my property. He insure the installation was neat and conceal from t... See more

Rated 5 out of 5 stars

The two lads who came were really polite and respectful and it was late but they made sure everything was set up before leaving. Stevie G was very friendly and helpful answering all our queries and th... See more

Rated 5 out of 5 stars

Tom R was amazing. He installed our fibre yesterday, knew what he was doing and got everything set up and running in not time. When through a fault of ours the cable got damaged, he took his time to... See more


Company details

  1. Telecommunications Contractor

Written by the company

At Nano Fibre UK, we are passionate about connecting lives and empowering communities through exceptional fibre installations. Our journey began with a vision to bridge the digital divide and revolutionize the way individuals and families experience the internet at home. With a focus on home installations, we take immense pride in bringing high-speed, reliable internet access to homes across the country. Each installation represents more than just a connection; it's about creating a seamless digital experience for our customers, enabling online learning, immersive entertainment, and staying connected with loved ones near and far. Our dedicated team is the heart of our success, combining technical expertise, professionalism, and a customer-centric approach to ensure every installation is flawless. We welcome change and continuously adapt to stay at the forefront of the fibre installation industry, delivering cutting-edge solutions that transform lives. Through innovation, adaptability, and a commitment to excellence, we've successfully completed thousands of home installations. We are grateful for the trust our customers have placed in us, and we're determined to continue expanding our reach and empowering more homes in the digital age. Join us on our mission to connect and empower. Together, let's build a world where possibilities know no bounds and where connectivity enriches lives every step of the way.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,946)

529 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast, easy install

Kyle Johnson was great, communicated what he was doing, really smooth install, polite and helpful.
Thank you Kyle

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Kyle Johnson was very friendly, and provided a prompt and brilliant service. Explained everything very well. Thank you!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Youfibre - over all excellent service

I am very happy with the Youfibre broadband installation. Kyle Johnson was very friendly, polite and explained everything about the installation. Youfibre straight away give me very good speed for upload and download. The customer service was excellent, got everything done within two days. Thank you very guys.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Kyle Johnson

Kyle Johnson, was incredibly professional and honest. He was clear with his advice and had me up and running in just over an hour. My service was running as expected at the correct speeds.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Youfibre fiitting

Our Youfibre internet was fitted today. I’d received text from the company reminding me of the date. Kyle Johnson fitted it for us with an assistant who stayed outside the house. They arrived on time Kyle was polite and efficient, a really nice guy. It all works well and is much cheaper than our previous provider.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Top quality service from the start.

The install was completed 2 days earlier than arranged which is a brilliant start. The engineer that came to do the work, Kyle Johnson, was very professional, polite and friendly. He was meticulous and very neat in his work and listened and carried out my needs to the letter He took the time to explain everything he was doing at every step of the way. He is a credit to the you fibre team. Many thanks for a speedy and professional service.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional, swift and informative

Kyle Johnson was very professional, explained what the installation entails and carried it out swiftly. Explained the details of how to use the set up, including guidance on mesh. Finally, he pointed me to resource with more information should I need it in the future.

23 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look