Napo Pet Insurance Reviews 4,475

My first ever time needing to claim on pet insurance. My dog unexpectedly needed some dental work after my vet recommended a scale and polish, which resulted in a number of teeth being extracted and a... See more

Realised my pet had a problem with her paw late evening on a Saturday, was wondering if a trip to emergency vet was necessary. However remembered I was covered for video vet consult, so went on line.... See more

Napo absolutely brilliant. Best pet insurance I’ve ever had and now transferred my other dog over to them. Kept informed throughout the treatment. I initially paid my Vet for the emergency treatment (... See more

Our dog Max had to stay overnight at an animal hospital as our vet does not have 24 hour nursing. The hospital were slow to submit the claim but once submitted Napo immediately let me know and appro... See more

Have been with Napo for years with premiums increasing every year without fail. Have never had an issue in the past with claims however they now seem to be trying to get out of paying a claim for an... See more

Our dog was diagnosed with lymphoma cancer in October last year and sadly passed away a few days ago , I have to say Napo insurance have been absolutely brilliant and supportive with us . All claims... See more

I’m genuinely blown away by Napo. I’ve been with them for three years and had to make my first claim last week after my dog injured his eye on a thorn and needed surgery. The claim was submitted and p... See more

Very thorough consultation with an empathetic and knowledgable vet. Extremely helpful as they also emailed our vet practice to get an out of hours emergency referral. Thank you!

My dog broke her cruciate ligament, she was seen by her normal vet for sedation, X-rays and pain relief, over £600 the vets put the claim through and Napo paid within 2 days. My vet suggested my dog b... See more

Napo has been with me throughout my tough journey with my dog who has lymphoma. Their personal approach, immediate responses and guidance have made my journey far easier and less stressful. They pai... See more

This company is absolutely brilliant! Over the years I’ve been with them I’ve had to make 3 claims and each time the experience has been so smooth with no snags at all. The people who work there are a... See more

I've cancelled the auto-renewal of my policy with Napo. After four years as a loyal customer, they have proposed to increased monthly premiums by 300%. My pet has no pre-existing nor ongoing... See more

Napo have been brilliant during the on going treatment for our dog’s infected paws. Everything is properly explained and each claim has been speedily processed bringing some peace of mind at a worryin... See more

Exceptional empathy after the loss of our beloved family dog, and Moira at Napo sent us a wonderful email outlining that next steps and how to claim. Was all cleared within 48 hours of the initial app... See more

Napo Pet insurance exceeds all expectations. My cat Muffin was sadly put down in December. Napo paid for her final euthanasia and not only did they reach out to me to cancel my subscripton, they refun... See more

I had a question regarding worming tablets for my puppy, the vet was fantastic. I requested an appointment at 6.15am, and got a slot for 6.45am. Absolutely brilliant service which put my mind at ease.... See more

Brilliant vet submitted a claim on Thursday I paid my excess & the vet’s bill was approved by Napo less than 24hours later. I supplied my insurance details to the vet, they filled out the online porta... See more

Totally blown away at how efficient, kind and caring everybody I dealt with at Napo were. I felt they genuinely intended to make the whole process of our insurance claim as painless as possible after... See more

my first experience with a online face to face vet and my Vet was really helpful gave me some good advice on feeding a picky Shih Tzu my Shih Tzu may not think so when I put plan into action but def... See more

I changed to Napo a few months ago as my previous insurance provider became very expensive for no visible reason. This has been the first time I’ve had to contact Napo for a claim over my dog.... See more

Dear Lorna and team I want to express my sincere gratitude to all of you at Napo. You have been nothing short of wonderful, supportive and efficient throughout this process. You are the best pet in... See more

Last Wednesday my GSD had two seizures. I was broken in two having to watch my beloved boy going through it. We were at the vet twice in the one day. The vet then suggested and MRI & Spinal tap t... See more

Fabulous insurance company, fair yearly prices and pay out for what is included in your policy! Fast process when making a claim also, my dog had her operation on a Thursday and claim was approved by... See more

I've been insured with Napo now for 4 years and they have been super with speed and processing of my pet vet bills. I would urge anyone with a pet to insure them first and foremost, and I recommend... See more

Very impressed by the speed and efficiency with which Napo dealt with my claim. The claim was agreed within a few hours of submitting the relevant information, and the service was friendly and helpful... See more

First time we have ever claimed in 7 years, Napo have been excellent, Susie had her operation on Monday , reimbursed by Friday! They kept me informed of the progress and it was super quick and easy, h... See more

Both my boys Freddie and Bertie are insured with Napo. I can’t recommend them highly enough. Bertie has recently been quite poorly. I was able to claim directly via the Vet. This made a very str... See more

I had to use the FirstVet service for the first time today in order to access some advice regarding medication doses. The vet I spoke to was really helpful and friendly. He explained everything clearl... See more

Jo was very understanding & informative. She was able to ascertain that Reggie is overstimulated by the outside which is why he is reactive, some very good advice given & the follow up email had lots... See more

I didn’t even want to leave one star in my opinion this company you should AVOID AVOID AND AVOID AGAIN. It’s a money making company who care nothing for your pets and use every little clause to get ou... See more

I have been insured with Napo for a few years now and they have always paid promptly when I've claimed. Although my monthly payments are higher than before, its been worth it for the service provided.... See more

I started a claim for my dog’s treatment with Napo and received confirmation of a payment on the same day! Their customer service was exemplary from start to finish. Every communication was sent wit... See more

Hi, I switched to Napo when my last insurance policy doubled in price. I have had 2 reasons to deal with Napo and can honestly say,they have been seamless in helping me with my claims. I submitt... See more

Used the free FIrstvet online vet as we were concerned for our dog following her spay. The vet was fantastic, very thorough and helped to alleviate our concerns. Would definitely recommend this servic... See more

I was worried about my cat and managed to get a video call within 15 minutes. Dr Ines was really knowledgeable and talked me through several things. I then got a treatment plan emailed to me within mi... See more

I spoke with Dr Anita and she was lovely. Confirmed what we were doing was correct which reassured us. Suggested visit to our vets which we will be doing. She was going to send a report to our vets ex... See more

There were loads of available appointments and the app made it really easy to set up the appointment. The vet was really professional and kind and reassured us with what we needed to do.

As a Napo customer I used the first Vet facility that comes through being with Napo insurance. It was easy to use and got first class advice from the Vet who over video call was very thorough with que... See more

Great choice for pet insurance. Quotes are usually competitive and the app easy to use. Easy claims process and pay out very quickly. Claims can by made via the vet or indirectly if you need to pay u... See more

As existing customer I find the messaging bot,annoying,ineffective and time consuming whilst failing to answer the question asked. I have now entered the nine year old dog zone and not only has the p... See more

Napo has been the easiest insurance company i have ever dealt with. Over the years i have had insurance for my pets with tesco/direct line/pet plan/ nfu to name a few and they have made making a claim... See more

If you're thinking of using Napo - then I urge you to look elsewhere! After being a loyal customer of 4 years I am leaving - and good riddance. How any company can have the brazen front to increase in... See more

I would give them 0 starts and question the reviews on here that have high rating. They look for any excuse not to pay out for procedures. They will give a cheap introductory monthly cover then double... See more

Was very happy with service etc till today when I received my renewal quote for lifetime policy as has gone from £250 to £820. Which is terrible I know sadly my dog has been diagnosed with epilepsy b... See more

⭐⭐⭐⭐⭐ My 8-year-old Rottweiler, Bebe, had her annual vet check-up and booster vaccinations, during which gingivitis was discovered in her teeth. I contacted Napo and spoke with Fiona, who w... See more

Be very careful when insuring your loved pet: Three-year-old dog, zero claims, yet our renewal premium jumped 26.6% in a single year. When challenged, we were told pricing is strictly non-negotiable,... See more

I have had no other experience with Napo other than purchasing insurance and renewing, so I can’t speak to claims handling. After my first year one cat’s insurance went up 50% for a claim due to somet... See more

Renewal price more than doubled, after one visit to the vets to figure out a non- chronic issue which was fixed by changing pets food, decided to put on a claim which was probably less than £50 cost t... See more

Great service the vet was full of information, helped understand what was going on with my dog and I needed to do to take care of him while he was ill. I was able to get a video call within 30 mins -... See more

I really appreciate the FirstVet service from Napo. It's such an incredibly valuable thing to be able to talk to a vet for free. I woke up today at 5 am because my cat was wheezing, and half-asleep, I... See more

I booked an appointment first thing in the morning and was able to speak to a vet within a couple of hours. The vet was super helpful and knowledgeable. Would 100% recommend this service

From start to finish with our claim Napo kept us updated at every step of our claim and it was resolved in 5 days can not recommend this company enough 5 star rating

The online consultation with a vet from FirstVet was very informative and reassuring. I’ve used FirstVet a few times now and always feel like I have been good advice.

I highly recommend Napo Pet Insurance they have been fantastic from start to finish. My sphynx cat Dobby got diagnosed with epilepsy. so we was constantly going to the vets, napo paid out very quickl... See more