PDSA Pet Insurance Reviews 

2,029
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 478 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online portal and explain that claims are processed and paid very quickly without any unnecessary stress. Reviewers also appreciate the reasonable monthly prices and the reliable financial support provided when managing unexpected veterinary bills. However, some customers also noted significant price increases on their policy renewals over time. A few people were dissatisfied with unexpected claim rejections or added exclusions based on minor past veterinary checkups. Reviewers mentioned that getting hold of necessary documents or reaching satisfactory resolutions could sometimes prove difficult.

What people talk about most

Claim

People report positive experiences with claim processes, highlighting that submitting forms online is simple,... See more

Service

Users describe positive interactions with service, highlighting how easy it is to set up policies for their... See more

Price

Reviewers highlight positive aspects of price, noting that quotes are very competitive and affordable... See more

Payment

Reviewers mention positive feedback about payment, highlighting that claims are handled promptly and without... See more

User experience

Consumers find user experience to be positive, highlighting that the online process is straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... See more

Company replied

Rated 5 out of 5 stars

The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... See more

Company replied

Rated 5 out of 5 stars

After changing insurance companies at the beginning of the year, I had no idea we would be making a claim so soon. Our Patterdale had other ideas when he got his face stuck in a barbed wire fence… o... See more

Company replied

Rated 5 out of 5 stars

Our 6 month old staffy pup injured herself and one of her legs went lame. She had to have an xray which we paid for. PDSA insurance paid out within 2 weeks of our claim, no quibbling. Really happy... See more

Company replied


Company details

  1. #9 of 32 best companies in Pet Insurance Company
  2. #5 of 14 best companies in Charity

Written by the company

Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(2,029)

433 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy instructions

Easy instructions. PDSA is the choice for me after looking at others, it was the best.👍😸😺

17 September 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Deborah, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars

Pdsa pet insurance hub

Pdsa pet insurance hub. It's super easy to use and everything is very excess able

14 September 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Catherine, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback.

Rated 1 out of 5 stars

Appalling service

Appalling service. Like many pet owners, i chose this insurance provider because it is partnered with the PDSA, a charity I trust and wanted to support. Sadly the service has been an absolute nightmare. They have been unsupportive and completely unreliable when it came to handling my policy fairly. Their poor standards are severely damaging the reputation of the PDSA name. I have made a formal complaint and, not satisfied with their lazy response (for which only a first name was provided, showing a total lack of professionalism or accountability) , i have had no choice but to refer matters to the Financial Ombudsman. Stay away from this company

16 September 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Elisa, If you did wish to discuss the circumstances surrounding your policy in more detail, our Customer Service Team would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm. Many thanks, The PDSA Pet Insurance Team.

Rated 5 out of 5 stars

Really straight forward and fantastic prices

Really happy with how easy the it was to insure Bonnie, fantastic prices and im really happy with my claim.

12 September 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Natalie, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

I have just insured my dog

I have just insured my dog. The site was easy to use and I was impressed that there was no extra charge for paying monthly. A lovely touch. And I am helping people who cannot afford pet care. I haven't made any claim yet so this review may change!

8 September 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning, Thank you for leaving your positive feedback of PDSA Pet Insurance.

Rated 5 out of 5 stars

Easy to set up insurance at reasonable…

Easy to set up insurance at reasonable price plus there’s no age limit whereas a lot of companies will not accept a pet as a new customer once they’ve reached a certain age

4 September 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning, Thank you for leaving your positive feedback of PDSA Pet Insurance.

Rated 5 out of 5 stars

A blessing

I was so worried my pet insurance went sky high finding you was a blessing I'm a pensioner thank you so much

27 August 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Loraine, Thank you for leaving your positive feedback of PDSA Pet Insurance.

Rated 5 out of 5 stars

Really pleased I picked PDSA Pet…

Really pleased I picked PDSA Pet Insurance it was quick and easy to set up online great cover for my dog and the monthly payment's are very affordable I'm very happy with it thanks

1 September 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Alison, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback. Many thanks, PDSA Pet Insurance

Rated 5 out of 5 stars

always used the P D S A had 5 different…

always used the P D S A had 5 different breeds of dogs in our 78 years of age always visited them now although l went to the p d s a when my dogs were sick and left donations l cannot thank them enough so if I can help them in any small way then l will help.

27 August 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Harold, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback. Many thanks, PDSA Pet Insurance

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Clicked the banner for free gift pack when joining, nothing received for 8 months, when I call to enquire just another outsourced "front of line" customer service agent who provide no actual customer service, agent just started shouting at me saying i didnt meet the terms and condition. Asked him to escalate as complaint and he refused. Concerning you cant fulfil a free gift pack so what's it going to be like if/when i need to use the actual service im paying for. I look forward to the copy and paste reply you seem to leave one all your negative reviews

24 August 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Afternoon, we are sorry to hear about your recent experience. If you did wish to discuss the circumstances surrounding your recent telephone call in more detail, our Customer Service team would be more than happy to assist you and can be reached on: contact@cs.pdsa.org.uk Many thanks, The PDSA Pet Insurance Team.

Rated 5 out of 5 stars

A fantastic service

A fantastic service. The form was very simple and so easy to fill in. Worth every penny

21 August 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Margaret, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback. Many thanks, PDSA Pet Insurance

Rated 5 out of 5 stars

It was so easy to do and would…

It was so easy to do and would recommend anybody who was looking to ensure the dog to go with RSPCA

13 August 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Thank you for choosing to take out your pet insurance policy with us Pauline. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.

Rated 5 out of 5 stars

Easy to fill out

Easy to fill out, apply and join. Great peace of mind at affordable price. Prompt and efficient all round.

11 August 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Sue, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars

Very easy and straightforward to set up…

Very easy and straightforward to set up a policy. Great value for money and comprehensive features of cover.

9 August 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Thank you for choosing to take out your pet insurance policy with us Maria. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.

Rated 5 out of 5 stars

Site was really easy to use the cost of…

Site was really easy to use the cost of cover is absolutely amazing

2 August 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Afternoon Annmarie, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.

Rated 5 out of 5 stars

Online application very easy

Online application very easy, details of insurance cover & exclusions explained, cost extremely acceptable.

1 August 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.

Rated 5 out of 5 stars

Very easy too set up

Very easy too set up . My mind is at rest knowing my pet is now covered. Thank you 😊

1 August 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Afternoon Paul, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.

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