Nassboards Reviews 

474
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product range and high quality, often highlighting the competitive pricing and great value for money. Many people appreciate the exceptional service, noting the helpful and responsive customer support. Reviewers frequently mention the extremely fast and often next-day delivery as a significant benefit. However, some customers also noted that while delivery was generally fast, there were occasional delays and issues with orders not arriving on time. A few other people also felt that packaging sometimes arrived damaged, with corners broken or products exposed.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, value, and selection, with many expressing... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery,... See more

Service

People report positive experiences with service, often describing it as excellent and great, with many... See more

Quality

Consumers find quality to be positive, with many reviewers expressing extreme happiness with bathroom... See more

Price

Customers consistently note positive experiences with price, often finding products to be very well priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my second purchase of underfloor heating kit via Amazon On arrival,we found that the thermostat was missing, Amazon advised to contact Nassboard directly A quick email from me,was... See more

Rated 5 out of 5 stars

Value for money , excellent product range and very high quality. Next day delivery is an added bonus . Martin at Nassboads was brilliant for customer advice and very quick to answer any questio... See more

Company replied

Rated 5 out of 5 stars

I have used Nassboards for a few years now and have their underfloor heating in most of our rooms. Their products are great, competitively priced, and the before and after service is even better!! I... See more

Rated 5 out of 5 stars

I bought some shower niches from Nassboards - great quality, they look great and were much cheaper than similar alternatives offered by the other companies where we bought our bathroom furniture from.... See more


Company details

Written by the company

We are Online Wet room & Underfloor heating supplier Established in 2013 supplying direct cutting out the distributors. Operating out of 5 Large warehouses sending out over 2000 parcels a week. Our Family run business has £3,000,000 in stock ready to send out for next day delivery when ordered before 1.30pm Monday to Friday with thousands of regular customers. If you have an issue or need help please contact us by email we Typically reply within a couple of hours however there are times when we are extremely busy however we will reply to you please give us the opportunity to help resolve your issue and if required you can contact us on the emails enquiries@nassboards.co.uk & nassboards@live.com who will be happy to help for any issues that you may have. We have a 30 day return policy & happy to accept the return if unused & as sent to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

474 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(474)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

A really reliable service , quickly processed and delivered. Very good quality merchandise.

25 June 2024
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Reply from Nassboards

Thank you for your review

Rated 5 out of 5 stars

Excellent service

Great choice, found the product i was looking for, quick despatch and packing was excellent. All arrived the next day in perfect order. I haven't installed the tray yet but it looks solid and well built at a fraction of a well known brand that should do exactly the same thing.
I was sceptical about ordering as I had never heard of this company but everything has gone perfectly. Good old fashion service, they did what they promised, no excuses. Thanks

1 July 2024
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Reply from Nassboards

Thank you for your review

Rated 5 out of 5 stars

Prompt service

Prompt service as I have always had. Great product at a great price

24 June 2024
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Reply from Nassboards

Thank you for your review

Rated 5 out of 5 stars

Great Product, Great Value, Great Customer Service!

I purchased waterproof adhesive tape for tile backer boards from Nassboards as it was a fraction of the price that I had seen it at a major DIY high street retailer. Excellent product, dispatched quickly. Great communication and customer service from Martin when I had questions. Highly recommended.

14 June 2024
Unprompted review
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Reply from Nassboards

Thank you for your review

Rated 5 out of 5 stars

Great Customer Experience

Smooth purchase process - My purchase was delivered on time and as described. It would be nice to have more size options or even have the option to customise that size needed but we were able to find a suitable size to fit our requirements and I was impressed with the customer experience from browsing through to delivery. Thanks!

28 May 2024
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Reply from Nassboards

Thank you for your review

Rated 5 out of 5 stars

Great company to buy from.

I needed to order several tile backer boards for tanking a shower. Found nassboards site the cheapest for backer boards and the quality is very good. Items arrived next day delivery with no issues. This was a great site to use. My only suggestion is nassboards should have links to videos on how to recommend fitting some of the products like the tile backer boards. As for my purchase, the product and quality all I can say is well done. I’d recommend you as a capable DIY customer.

29 April 2024
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Reply from Nassboards

Thank you for your review

Rated 5 out of 5 stars

Customer service was excellent…

Customer service was excellent following a request to find a replacement part for a shower tray. Handled quickly and professionally.

2 May 2024
Unprompted review
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Reply from Nassboards

Thank you for your review

Rated 5 out of 5 stars

Great experience

After placing an incorrect order I contacted Nassboards directly asking if I can change my order by returning the product and reordering what I should have in the first place. Martin picked up the query and this was resolved promptly and resolved the issue with no fuss at all.

2 May 2024
Unprompted review
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Reply from Nassboards

Thank you for your review

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