This was my second purchase of underfloor heating kit via Amazon On arrival,we found that the thermostat was missing, Amazon advised to contact Nassboard directly A quick email from me,was... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Value for money , excellent product range and very high quality. Next day delivery is an added bonus . Martin at Nassboads was brilliant for customer advice and very quick to answer any questio... See more
Company replied
I think your customer service is excellent . I've been dealing with Martin - even though he was on annual leave - he still directly responded to my queries / enquiries. Everything done as said ,... See more
I have used Nassboards for a few years now and have their underfloor heating in most of our rooms. Their products are great, competitively priced, and the before and after service is even better!! I... See more
Company details
Written by the company
We are Online Wet room & Underfloor heating supplier Established in 2013 supplying direct cutting out the distributors. Operating out of 5 Large warehouses sending out over 2000 parcels a week. Our Family run business has £3,000,000 in stock ready to send out for next day delivery when ordered before 1.30pm Monday to Friday with thousands of regular customers. If you have an issue or need help please contact us by email we Typically reply within a couple of hours however there are times when we are extremely busy however we will reply to you please give us the opportunity to help resolve your issue and if required you can contact us on the emails enquiries@nassboards.co.uk & nassboards@live.com who will be happy to help for any issues that you may have. We have a 30 day return policy & happy to accept the return if unused & as sent to you.
Contact info
Humphrey's Farm Lane , CM3 1EF, Chelmsford, United Kingdom
- 01394 825839
- enquiries@nassboards.co.uk
- nassboards.co.uk
4.8
Excellent
473 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Had an issue with an underfloor heating…
Had an issue with an underfloor heating mat nothing to do with the quality it was the size.
Contacted Nassboard via email got a response within the hour everything sorted within 2 hours.
Martin a tech was helpfull and very easy to talk too.
I’ll still be buying from this firm no problem.
22 April 2026
Unprompted review
Reply from Nassboards
Glad we managed to help and anything we can help you with in the future please reach out to us
Reply from Nassboards
Thank you for the order and Review
the product complies with the…
the product complies with the description, of good quality, after installation it fulfills its purpose
30 March 2026
Reply from Nassboards
We are glad to hear that you are happy with the products
I ordered for next day delivery
I ordered for next day delivery, it’s day 3 and still did not receive my order.
9 April 2026
Unprompted review
Reply from Nassboards
Dear Gosia please can you contact us at enquiries@nassboards.co.uk so we can help you with your order the couriers have struggled this week due to the volume of parcels going through the network on reduced days because of the bank holiday Weekend.
Good quality products and after sales support
I have purchased several items from Nassboards. All their products are of good quality, competitively priced, and they offer excellent after-sales support.
27 March 2026
Good quality products with perfect customer support.
I wanted a wet room floor and tanking kit. The price was cheaper than anywhere, even our plumbing and building suppliers.
The items where delivered the next day. The quality is perfect. They did miss a waste trap and I emailed and received a call from Martin who apologised, and shipped it out foc the next day. You can't ask for any better service. I will definitely be going back to purchase again. It's good to know there are still some companies whos products and customer service are second to non.
30 March 2026
Unprompted review
Reply from Nassboards
Thank you for your order and apologies the waste was missed as discussed on the phone anything i can help with drop me a message kind regards Martin
Reply from Nassboards
Thank you for your order and review kind regards Martin
I ordered the wrong tray and got in…
I ordered the wrong tray and got in touch with Nassboards.
A very helpful man called Martin resolved the problem and replaced the board with the correct one at no extra cost.
Great service
16 March 2026
Unprompted review
Excellent service prompt delivery
Excellent service prompt delivery
Extremely happy with purchase great price as an unwanted return from previous customer
Will definitely use this company again
25 February 2026
Fast delivery and competitive pricing.
23 February 2026
Excellent service
I’ve used Nassboards on several occasions now, usually for wet rooms and I find their system works really well. I have three wet rooms in my house and I’ve never had any issues, as long as it’s taped and tanked as per the instructions you can’t go wrong.
I’ve dealt directly with Martin on occasions and find him very helpful and knowledgeable.
Mark
3 March 2026
Unprompted review
The board packaging dragged and damaged
The board packaging had been dragged across the floor, this must of been over a period of time causing the corners of the box to break and the corners to be rounded off. My tiler wanted me to send them back but time and cost would not allow me to do this, so I asked him to put more sealant and tape over the areas.
24 February 2026
Reply from Nassboards
We are sorry to hear that the courier has been careless with your item we will take this up with Delivery Depot Sincere apologies
Great price and quick delivery
Great price and quick delivery. Only thing I would say is the boxes need to be stronger on the corners. Both boxes of backer board the ends were open and a couple of damaged corners on the boards.
28 January 2026
I don’t recommend,we had problems with…
I don’t recommend,we had problems with deliveries and customer service.
23 February 2026
Reply from Nassboards
Wetroom Tray System Ordered with 2 Parcels sent Correctly on the 23rd for delivery on the 24th. Tray was delivered on the 24th correctly
Unfortunately the tanking kit was delayed with the courier and arrived on the 25th
Great communication and customer service
Great communication, and extremely quick delivery.
Product looks great and couldn’t get any better price wise .
Would I recommend this company, yes , to the point I’ve ordered more products from them .
Excellent company.
18 February 2026
Unprompted review
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