Nassboards Reviews 

473
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, high-quality products, and great value for money, often highlighting the extensive product range and the helpfulness of the staff. Many consumers appreciate the quick and often next-day delivery service, along with the responsive and knowledgeable technical support team. People frequently mention the ease of ordering and the company's efficiency in resolving any issues promptly and without fuss. However, some customers also noted occasional issues with packaging, where boxes arrived damaged or with rounded corners, exposing the products. A few other people also felt that while the main product was good, some components, like waste covers, appeared less quality or cheap.

What people talk about most

Product

Clients share positive opinions on product quality, value, and selection, with many reviewers expressing... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent and great,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing extreme happiness with their... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my second purchase of underfloor heating kit via Amazon On arrival,we found that the thermostat was missing, Amazon advised to contact Nassboard directly A quick email from me,was... See more

Rated 5 out of 5 stars

Value for money , excellent product range and very high quality. Next day delivery is an added bonus . Martin at Nassboads was brilliant for customer advice and very quick to answer any questio... See more

Company replied

Rated 5 out of 5 stars

I have used Nassboards for a few years now and have their underfloor heating in most of our rooms. Their products are great, competitively priced, and the before and after service is even better!! I... See more

Rated 5 out of 5 stars

I bought some shower niches from Nassboards - great quality, they look great and were much cheaper than similar alternatives offered by the other companies where we bought our bathroom furniture from.... See more


Company details

Written by the company

We are Online Wet room & Underfloor heating supplier Established in 2013 supplying direct cutting out the distributors. Operating out of 5 Large warehouses sending out over 2000 parcels a week. Our Family run business has £3,000,000 in stock ready to send out for next day delivery when ordered before 1.30pm Monday to Friday with thousands of regular customers. If you have an issue or need help please contact us by email we Typically reply within a couple of hours however there are times when we are extremely busy however we will reply to you please give us the opportunity to help resolve your issue and if required you can contact us on the emails enquiries@nassboards.co.uk & nassboards@live.com who will be happy to help for any issues that you may have. We have a 30 day return policy & happy to accept the return if unused & as sent to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

473 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(473)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Was sceptical as I read no phone contact but I emailed and recieved a reply straight away. We requested to collect and this wasn’t a problem. Great value, great service.

Thank you…

24 February 2025
Rated 3 out of 5 stars

Delivery’s are sub standard

Delivery’s are sub standard

24 February 2025
Nassboards logo

Reply from Nassboards

Thank you for your order. Order was placed on Feb 24th and delivery was attempted on the 25/02/2025 15:31:18 and again on the 26/02/2025 12:55:19 and eventually collected from the delivery depot on the 27th. According to the courier no one answered the gated intercom on both delivery attempts

Rated 5 out of 5 stars

Great company

Great price, great products, delivered on time. When we needed to return something (our fault, not theirs) they were communicative and responsive.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience ✨

Excellent customer service. The products were delivered so quickly, quality was excellent and very affordable compared to other companies! Highly recommend this company ✨✨✨✨✨

29 January 2025
Rated 4 out of 5 stars

Great product

Great product, fast delivery and great customer service. Ended installing the wet room shower tray a few months after I bought them, had a faulty part in the trap assembly and got it replaced in 48 hrs. All installed and working perfectly now.

14 January 2025
Unprompted review
Rated 4 out of 5 stars

Nassboards is an excellent company

Nassboards is an excellent company to deal with. Products are sound and delivery prompt. However, on this occasion Nassboards were let down by Their courier and a batch of 10 boards were receiced damaged. Matter was resolved quickly.

2 January 2025
Rated 5 out of 5 stars

Order fulfilment exceeded expectation

Ordered a wetroom kit from Nassboards which was delivered free the very next day. Haven’t fitted it yet, nor needed to
reach out to them for support, but everything looks to be as ordered and of very high quality.
Will definitely be shopping with them again.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and Communication

I have purchased Nassboards previously, from Amazon and have been very happy with their products. This time I decided to purchase directly with them as when I made a technical enquiry directly with them I received extremely quick and friendly communication, something you don't seem to get via the resellers.

I received my order, the foil mat and some underlay, unfortunately in-between receiving it and fitting it, I had tested the matting and it seems the resistance ratings were off. After contacting them about this they (Martin) advised it would not be wise to continue with the installation and that they would send out a replacement right away.

An incredibly generous response, fantastic customer service and a very friendly manner.

Despite the product potentially being faulty, the quality of it is great, easy to fit and cut, as I've found previously on similar products I've purchased and look forward to fitting and using the replacement.

Highly recommended, thank you Martin :)

19 December 2024
Unprompted review

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