Nassboards Reviews 

473
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, high-quality products, and great value for money, often highlighting the extensive product range and the helpfulness of the staff. Many consumers appreciate the quick and often next-day delivery service, along with the responsive and knowledgeable technical support team. People frequently mention the ease of ordering and the company's efficiency in resolving any issues promptly and without fuss. However, some customers also noted occasional issues with packaging, where boxes arrived damaged or with rounded corners, exposing the products. A few other people also felt that while the main product was good, some components, like waste covers, appeared less quality or cheap.

What people talk about most

Product

Clients share positive opinions on product quality, value, and selection, with many reviewers expressing... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent and great,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing extreme happiness with their... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my second purchase of underfloor heating kit via Amazon On arrival,we found that the thermostat was missing, Amazon advised to contact Nassboard directly A quick email from me,was... See more

Rated 5 out of 5 stars

Value for money , excellent product range and very high quality. Next day delivery is an added bonus . Martin at Nassboads was brilliant for customer advice and very quick to answer any questio... See more

Company replied

Rated 5 out of 5 stars

I have used Nassboards for a few years now and have their underfloor heating in most of our rooms. Their products are great, competitively priced, and the before and after service is even better!! I... See more

Rated 5 out of 5 stars

I bought some shower niches from Nassboards - great quality, they look great and were much cheaper than similar alternatives offered by the other companies where we bought our bathroom furniture from.... See more


Company details

Written by the company

We are Online Wet room & Underfloor heating supplier Established in 2013 supplying direct cutting out the distributors. Operating out of 5 Large warehouses sending out over 2000 parcels a week. Our Family run business has £3,000,000 in stock ready to send out for next day delivery when ordered before 1.30pm Monday to Friday with thousands of regular customers. If you have an issue or need help please contact us by email we Typically reply within a couple of hours however there are times when we are extremely busy however we will reply to you please give us the opportunity to help resolve your issue and if required you can contact us on the emails enquiries@nassboards.co.uk & nassboards@live.com who will be happy to help for any issues that you may have. We have a 30 day return policy & happy to accept the return if unused & as sent to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

473 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(473)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Customer Service and Quality Products!

I purchased a shower kit from Nassboards about a year ago, and recently I faced a blockage issue in one of the wetroom pipes. While investigating, the waste broke, so I reached out to their customer service to purchase a replacement.

To my surprise, the team at Nassboards was nothing short of exceptional. Not only was their service prompt and professional, but they also shipped the replacement part FOC (free of charge) for next-day delivery! Thanks to their kindness and efficiency, I was able to fix the issue immediately.

I can’t thank these guys enough for going above and beyond. I've already shared their name with all my trade friends, and I hope this brings them the extra business they truly deserve. It’s rare to find such a kind and customer-focused company these days.

Highly recommend Nassboards to anyone – great products and truly outstanding service!

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Nassboards 👌👌👌

Wow this company is amazing aswell as the product
We brought a wet room shower tray 1200mm by 900mm What a product We brought this as one of our clients brought her own from another company and we tried to fit totally unusable As a bathroom company we will be back absolutely everything was there tanking tanking tape roller gloves all for the best price ever Well done Nassboards

27 November 2024
Rated 5 out of 5 stars

Was very helpful

Was very helpful, customer changed their mind they replaced shower tray without extra expense.
Thank you

27 November 2024
Rated 5 out of 5 stars

Exceptional after sales support

My first order arrived incredibly quickly, but I realised I had ordered the wrong drain. Martin was extremely helpful and sent me a replacement at no cost. Outstanding service! Couldn’t be happier!

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant after sales care

Bought 3 thermostats for electric underfloor heating. 2 wouldn't stay on long enough to heat the room to the desired temp.

Called then emailed. Great customer service from Martin and we worked out why. A quick change of settings and I was all sorted.

Even though the service was email only, responses were quick and I was sorted within the day.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

P.Sago - Ref: Order #7512

P.Sago - Ref: Order #7512
Nassboards, kept my loft conversion on track, where another big supplier failed miserably.
Not only did I get a better deal but most importantly they were very communicative. They dispatched my order the day after I placed it.
My order arrived 48hrs after I placed it, no fuss nor bother.
I also changed my mind about the design on the grate that came with my order, I could not have asked them to be more responsive, understanding or generous to my request for an exchange. Fantastic Customer service.!
I could not be more pleased with their service and will definitely use and recommend them again for my next project.

Thanks you so much.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Great value for money

Great value for money
Great customer service from Martin who went above and beyond, recreating my problem in the workshop to provide assuring advice in regards to our recent install. Top class!
10/10 would recommend.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Great company! Thanks Martin

From a very indecisive customer. Martin from Nassboards help even on a Sunday and sorted everything out and diliverd the correct parts by the Tuesday. Great service and fully recommend

5 November 2024
Unprompted review
Rated 5 out of 5 stars

An excellent product!

I've had experience of using these boards previously although they were sourced from Germany. They are excellent to use and very productive in using them. I've used them to eliminate thermal bridges around window and door reveals - an excellent product for this work! The whole experience was good from ordering to delivery a very good service!

28 October 2024
Rated 3 out of 5 stars

not best

I don't found anywhere saying what tiles you can use with this liner, trap chanel fix in it's not ajestable 10 mm to the top,with 10 mm tiles can get nice finish. Trap connection don't fix perfect to any standart size.

24 September 2024
Nassboards logo

Reply from Nassboards

Morning with all Linear systems we advise 10 or 12mm tiles to make sure it fits nicely with the upstand

Rated 5 out of 5 stars

Laminate Insulated Underlay

Great product for laying under laminate flooring, much better than that very dusty green fibreboard. Different thicknesses helps if you need to make up levels..

27 September 2024
Nassboards logo

Reply from Nassboards

Thank you for your review

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