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National Heater Shops Reviews 

314
•
TrustScore 4 out of 5

4.2

Heating equipment supplier
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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers had a great experience with this company. Consumers frequently highlight the exceptionally helpful staff who offer knowledgeable advice, ensuring that every customer finds the ideal product for their specific needs while making the entire purchasing process completely effortless. Additionally, people greatly appreciate the remarkably prompt delivery services and the careful packaging that always keeps items totally secure during transit. Some reviewers were not happy with occasional courier delays and unexpected problems involving faulty or incomplete items received. A few buyers also mentioned experiencing frustrating hurdles when trying to secure prompt product replacements or navigating complicated return procedures.

What people talk about most

Staff

Consumers find staff to be positive, professional, and exceptionally helpful when assisting with orders and... See more

Service

Reviewers mention positive feedback about service, highlighting helpful staff and prompt order processing.... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about quality and service. While... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, helpful, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from Danny at Trade Gear! Danny was honestly incredible, super helpful, patient and went above and beyond to make sure everything was sorted perfectly. His customer service was seco... See more

Rated 5 out of 5 stars

I needed some advice about heating a large studio for a non-profit organisation. We need an efficient heating system that doesn't cost the earth. Danny Foster was so helpful! He immediately unde... See more

Rated 5 out of 5 stars

Dealt with this company for over 2 years and everyone is really helpful - special shout out for Danny Foster who went that extra mile to ensure delivery was the right post code, thanks evers for che... See more

Rated 5 out of 5 stars

We always order our Reznor Surface Mounted Ceiling Heaters from National Heater Shops and find them to be reliable with fast delivery. On our last order, they didnt arrive on the day we requested, we... See more

Company replied

Company details

  1. Heating equipment supplier
  2. Air conditioning system supplier
  3. Equipment supplier
  4. Farm equipment supplier
  5. Ventilating Equipment Manufacturer

Written by the company

We supply a wide range of climate control products for domestic, commercial & industrial use. No matter the season, we offer suitable products to keep your home, office, shop, restaurant or warehouse comfortable. Our range includes electric, gas and diesel powered space heaters, portable air conditioning units, evaporative coolers, industrial fans and dehumidifiers. Our prices are extremely competitive and we deliver nationwide.

Contact info

4.2

Great

TrustScore 4 out of 5

314 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(314)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Fair Service!

I had to settle for a more expensive alternative to the product I went looking for due to no stock, but the service was otherwise good from National Heater Shops once I bought the alternative product. They still had the best price on the one I bought so ultimately was happy with the experience.

5 July 2023
Unprompted review
Rated 1 out of 5 stars

25% Restocking Fee!!!

Recently bought a Elite EHFH Industrial Electric Fan Heater. It arrived the next day, so far so good. When we tried it we found the fan element to be feeble and did not produce much heat. Compared to a much smaller unit we have, it really wasn't very good. We e-mailed NHS with a request to return the unit and were informed we would have to pay for the return postage (ok fine), but were also told we would not be refunded the delivery charge and be subjected to a 25% restocking fee. We challenged NHS several times on this and they point blank refused to waive any of the charges nor did they offer an alternative replacement/better heater. Terrible customer service.

16 October 2023
Rated 5 out of 5 stars

Great service

Great service! Staff were great at answering all my technical questions, very happy with my dehumidifier and now my garage is bone dry too. Super fast postage as-well!

18 September 2023
Unprompted review

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