Amazing service from Danny at Trade Gear! Danny was honestly incredible, super helpful, patient and went above and beyond to make sure everything was sorted perfectly. His customer service was seco... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed some advice about heating a large studio for a non-profit organisation. We need an efficient heating system that doesn't cost the earth. Danny Foster was so helpful! He immediately unde... See more
Dealt with this company for over 2 years and everyone is really helpful - special shout out for Danny Foster who went that extra mile to ensure delivery was the right post code, thanks evers for che... See more
We always order our Reznor Surface Mounted Ceiling Heaters from National Heater Shops and find them to be reliable with fast delivery. On our last order, they didnt arrive on the day we requested, we... See more
Company replied
Company details
- Heating equipment supplier
- Air conditioning system supplier
- Equipment supplier
- Farm equipment supplier
- Ventilating Equipment Manufacturer
Written by the company
We supply a wide range of climate control products for domestic, commercial & industrial use. No matter the season, we offer suitable products to keep your home, office, shop, restaurant or warehouse comfortable. Our range includes electric, gas and diesel powered space heaters, portable air conditioning units, evaporative coolers, industrial fans and dehumidifiers. Our prices are extremely competitive and we deliver nationwide.
Contact info
United Kingdom
- nationalheatershops.co.uk
4.2
Great
314 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Excellent Customer Service from Steven
I was looking for an air conditioning unit for my room and had been contacting and browsing several suppliers. One company even refused to answer my questions over the phone and simply asked me to email them instead.
It wasn’t until I visited the National Heater Shops website that I received proper customer support through their LiveChat service. Steven was exceptionally helpful and answered all of my questions promptly and clearly. His advice helped me decide on the most suitable unit for my room.
Excellent customer service and a very positive experience overall. Highly recommended!
27 May 2026
Unprompted review
Reply from National Heater Shops
Thank you for your excellent review. We're delighted to hear that Steven was able to provide the support and advice you needed to choose the right air conditioning unit. We pride ourselves on offering knowledgeable and responsive customer service, so your feedback means a great deal to us. We'll be sure to pass your comments on to Steven.
exceptionally helpful in executing a very time sensitive urgent order
Adam Jones from Climate Dry was exceptionally helpful in executing a very time sensitive urgent order and was in constant communication with logistics, purchasing and project team.
26 May 2026
Unprompted review
Reply from National Heater Shops
Thank you for your review. We're delighted to hear that Adam was able to assist with your urgent order and keep communication flowing throughout the process. We understand how important time-sensitive projects can be and are pleased we could help deliver a positive outcome.
Great company - Special Thanks To Adam Jones In Sales
Great company, dealing with Adam Jones in sales has been amazing, very fast to reply to questions and very knowledgeable on products and support. Highly recommend
20 May 2026
Unprompted review
Reply from National Heater Shops
Thank you for your fantastic feedback. We're delighted to hear that Adam provided fast, knowledgeable support and was able to answer your questions promptly. We really appreciate your recommendation and look forward to assisting you again in the future.
I had a chat with Steven via the Chat…
I had a chat with Steven via the Chat window on National Heater Shops' website. He was really helpful, and gave great advice.
20 May 2026
Unprompted review
Reply from National Heater Shops
Thank you for your review. We're pleased to hear that Steven was able to provide helpful advice and support through our live chat service. We appreciate your feedback and hope to assist you again whenever you need us.
Great experience.
Great product.
Great customer service.
Great delivery time.
Thank you.
15 May 2026
Unprompted review
Reply from National Heater Shops
Thank you for your wonderful review. We're delighted to hear that you were happy with the product, customer service and delivery. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
A fantastic company to deal with
A fantastic company to deal with, an excellent website with all the information required. Telephone answered promptly and with the minimum of fuss. Adam in sales was exceptionally helpful in dealing with my order and ensured I had all the information I required and completed the order with the minimum of fuss.
12 May 2026
Unprompted review
Reply from National Heater Shops
Thank you for your kind review. We're delighted to hear that you found our website informative and that Adam was able to assist you throughout the ordering process. Providing helpful advice and making ordering as straightforward as possible is what we strive for, so it's great to know we delivered on that occasion.
Great service
Had an issue with a faulty part. I dealt with both Adam and Chris with regards to our warranty and a replacement part. Both were very helpful and the issue was resolved much faster and efficiently than i am used to. Wouldn't hesitate to contact them again next time we have some heating requirements.
8 May 2026
Unprompted review
Reply from National Heater Shops
Thank you for taking the time to leave a review. We're pleased to hear that Adam and Chris were able to resolve the warranty issue quickly and efficiently. We understand how frustrating faulty parts can be, so we're delighted we could get everything sorted promptly. We look forward to helping with any future heating requirements.
Great customer service from Chris in…
Great customer service from Chris in sales.
8 May 2026
Unprompted review
Reply from National Heater Shops
Thank you for your review. We're delighted to hear that Chris provided excellent customer service. We really appreciate your feedback and look forward to assisting you again in the future.
Have used this great company for years
Have used this great company for years. They supply us with all of our heaters and service kits and any spare parts we require Chris is able to sort out and get to us asap. Would thoroughly recommend this company.
7 May 2026
Unprompted review
Reply from National Heater Shops
Thank you for your continued support over the years. We're delighted to hear that Chris has consistently been able to assist with your heaters, service kits and spare parts whenever required. Your recommendation means a great deal to us, and we look forward to supporting your business for many years to come.
Fantastic Service
The Sales Team at Trade Gear were fantastic in advising me on the best heating application to fit my requirements. They provided a speedy service and went above and beyond to assist me. I would highly recommend them. An extra thank you to Chris, who was super friendly and helpful. Thank you!
7 May 2026
Unprompted review
Reply from National Heater Shops
Thank you for your fantastic review. We're delighted that our sales team was able to help you find the right heating solution and provide a speedy service throughout. Chris will be especially pleased to hear your kind comments. We truly appreciate your recommendation and look forward to assisting you again in the future.
Spoke to the Trade Gear about a heater for my garage
Spoke to the Trade Gear about a requirement I had for a heater for my garage. Spoke to a couple of helpful staff, the chap who advised me on the best heater was a chap called Chris, he went above and beyond to help ensure I ordered the most appropriate heater. Great fast service, thanks again!
30 April 2026
Unprompted review
Fast and speedy response to my enquiry
Fast and speedy response to my enquiry. Very helpful and will be returning - Chris Dursley handled my enquiries
Sue - PCE Ltd
28 April 2026
Unprompted review
Reply from National Heater Shops
Thank you so much for taking the time to let us know about your speedy delivery and wonderful service from Chris!
Chris Dearley
I dealt with a very attentive contact called Chris Dearsley who translated my complicated dehumidifier domestic issue into a simple to understand new purchase. These are the best I have contacted & deserved 5 stars
30 April 2026
Unprompted review
Reply from National Heater Shops
That is great to hear George, we are glad we could help.
Thank you for taking the time out to leave us a 5 star review!
Reznor Ceiling Heaters
We always order our Reznor Surface Mounted Ceiling Heaters from National Heater Shops and find them to be reliable with fast delivery. On our last order, they didnt arrive on the day we requested, we spoke to Chris Dursley who was very helpful in resolving the matter for us, they arrived the next day. Thank you Chris for your help.
23 April 2026
Unprompted review
Reply from National Heater Shops
Thank you for your continued business Tracey. We really appreciate you taking the time out to leave us a review :)
Excellent service backed up by prompt…
Excellent service backed up by prompt delivery and friendly staff. I was looked after by Chris Dursley
25 February 2026
Unprompted review
Reply from National Heater Shops
Thank you so much for taking the time to let us know about your speedy delivery and wonderful service from Chris!
Amazing service as always!
Amazing service as always!
I have dealt with Chris at NHS many times over the years and nothing is ever a bother.
Super helpful and always polite.
Not a bad word to say about the company and staff!
29 April 2026
Unprompted review
Reply from National Heater Shops
Thank you for the feedback Macy. It is great to hear of your experience with our staff. We really appreciate you taking the time out to leave us a review.
Ordered an Elite Bio Cooler from Chris
Ordered an Elite Bio Cooler from Chris, great customer service and great product. The delivery was next day as well, would definitely purchase from them again.
29 April 2026
Unprompted review
Reply from National Heater Shops
Hi Callum,
Thanks for taking the time to leave us a review.
We are really pleased to hear of the great service from Chris and we look forward to supplying you again in the future.
Brilliant Service
Brilliant Service, the technical assistance prior to sale was outstanding, and the Powrmatic Vision 3.1 is now installed and working perfectly. Thank you so much to Chris and the team. JT
10 April 2026
Unprompted review
Reply from National Heater Shops
Thank you for the feedback. It is great to hear our technical sales team were able to help you when purchasing one of our products. We really appreciate you taking the time out to leave us a review.
Great service and good delivery
3 April 2026
Unprompted review
Reply from National Heater Shops
Thank you for the feedback Adam, we really appreciate it :)
Spammers
Spammers
I haven't ever used this company but they got my email address from somewhere and spam me with offers
27 February 2026
Unprompted review
Reply from National Heater Shops
We’re sorry to hear this has been your experience. We take data protection and marketing permissions seriously and only send marketing communications where consent exists or where permitted under legitimate interest. That said, if you’ve received emails in error, we absolutely want to fix that. Please contact us directly with the email address involved and we’ll ensure it’s removed immediately.
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