Amazing service from Danny at Trade Gear! Danny was honestly incredible, super helpful, patient and went above and beyond to make sure everything was sorted perfectly. His customer service was seco... See more
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Review summary
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Reviews shaping this summary
I needed some advice about heating a large studio for a non-profit organisation. We need an efficient heating system that doesn't cost the earth. Danny Foster was so helpful! He immediately unde... See more
Dealt with this company for over 2 years and everyone is really helpful - special shout out for Danny Foster who went that extra mile to ensure delivery was the right post code, thanks evers for che... See more
We always order our Reznor Surface Mounted Ceiling Heaters from National Heater Shops and find them to be reliable with fast delivery. On our last order, they didnt arrive on the day we requested, we... See more
Company replied
Company details
- Heating equipment supplier
- Air conditioning system supplier
- Equipment supplier
- Farm equipment supplier
- Ventilating Equipment Manufacturer
Written by the company
We supply a wide range of climate control products for domestic, commercial & industrial use. No matter the season, we offer suitable products to keep your home, office, shop, restaurant or warehouse comfortable. Our range includes electric, gas and diesel powered space heaters, portable air conditioning units, evaporative coolers, industrial fans and dehumidifiers. Our prices are extremely competitive and we deliver nationwide.
Contact info
United Kingdom
- nationalheatershops.co.uk
4.2
Great
314 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Avoid buying from them
Avoid buying from them
When you have a problem they will still charge you money specially if you do a retun
We bought 3 phase heater
Plugged it in but was not working
retuned it after a lengthy emails and phone calls they charged us 25% because we retuned it
It was fualty but they said its not
5 January 2026
Unprompted review
Reply from National Heater Shops
We are very sorry to hear you are disappointed with the service you have received from us.
Once goods are returned to the manufacturer, they undergo a full inspection to find any faults. Upon return of your item, the heater was found to be operating as it was designed, and the output was within specification.
If you would like to discuss this further, please contact our team and we would be happy to go through this in further detail.
Exceptional service
Exceptional service. My dehumidifier failed after 17 months. Called and spoke with Chris from NHS, who arranged a call back from Vybra Solutions. Paul from VS arranged a replacement unit the following day. Great to actually speak with people who recognises customer satisfaction.
27 January 2026
Unprompted review
Reply from National Heater Shops
Thank you for taking the time to leave such a detailed review, Gary. We’re really pleased Chris and our supplier Vybra Solutions were able to arrange a swift replacement for you. We agree, being able to speak to real people who care about customer satisfaction still matters. Thanks again for choosing us.
death by spam!
Sick to death of receiving spam emails from the company and it's sister websites. I've never used this website or any others, so where the hell did you buy my data from?
21 January 2026
Unprompted review
Reply from National Heater Shops
We’re sorry to hear this has been your experience. We take data protection and marketing permissions seriously and only send marketing communications where consent exists or where permitted under legitimate interest. That said, if you’ve received emails in error, we absolutely want to fix that. Please contact us directly with the email address involved and we’ll ensure it’s removed immediately.
No plug on heater!
The heater came with no plug attached 🤷♂️
Now I have to source the right connector and get a qualified electrician to install it, at my own cost, because it's for commercial use.
There was no warning of this on the website or in emails. Absolutely ridiculous!
14 January 2026
Unprompted review
Reply from National Heater Shops
Thank you for your feedback. Many commercial heaters are supplied without a fitted plug as standard, as they are designed for hard-wired installation by a qualified electrician in line with commercial regulations. That said, we acknowledge your point regarding clearer pre-purchase information, and we’re reviewing how this is communicated on our product pages to avoid surprises. If you’d like to discuss options or alternatives, please contact our team.
Excellent customer service and quick delivery
This is the second time I have used this company, and as always the service and delivery times have been great. The items always come well packed, and I must commend Chris Dursley for giving excellent customer service as always. Thoroughly recommended!
21 January 2026
Unprompted review
Reply from National Heater Shops
Thank you for your continued support, Neville. We really appreciate you coming back to us and for highlighting Chris’s customer service. Great to hear everything arrived well packed and on time. We look forward to helping again in the future.
Chris Dursley was extremely helpful
Chris Dursley was extremely helpful. I requested a VAT invoice and received a prompt response, with the issue resolved quickly.
Many thanks for the excellent support.
20 January 2026
Unprompted review
Reply from National Heater Shops
Thanks very much for your kind words, David. We’re pleased Chris was able to resolve the VAT invoice promptly for you. We’ll be sure to pass on your feedback.
Chris was very helpful in both the…
Chris was very helpful in both the ordering process and subsequent follow up helping resolve an issue
14 January 2026
Unprompted review
Reply from National Heater Shops
Thank you for your review, Lisa. We’re glad Chris could assist both during ordering and with the follow-up. If you need anything further, we’re always happy to help.
First time ordering.
First time ordering.
Placed the order online and my heater was delivered in 2 days.
I received a call from the driver 30mins before delivery which was very helpful so I could dart home.
I don’t really leave reviews but this seemed justified
I called to gain an invoice and spoke to the sales man who sorted it on the call
Thanks again
Jean
8 January 2026
Unprompted review
Reply from National Heater Shops
Thank you, Jean, especially for taking the time to leave a review. We’re pleased everything went smoothly from delivery through to invoicing, and we appreciate your support.
Great service!
Great customer service, answered my calls promptly. Heater arrived quickly and with no issues 👍
15 January 2026
Unprompted review
Reply from National Heater Shops
Thanks Jeff! We’re glad you received prompt support and that your heater arrived without any issues. Much appreciated.
Very Helpful
Very Helpful
Couldn't find what I was looking for initially but after speaking with Katie I managed to purchase exactly what I needed
14 January 2026
Unprompted review
Reply from National Heater Shops
Thank you, David. We’re pleased Katie was able to help you find exactly what you needed. We’ll pass on your feedback.
Friendly and helpful, great prices
Really friendly and helpful advice from Chris. He helped me decide the best dehumidifier for our home. Great prices too!
2 January 2026
Unprompted review
Reply from National Heater Shops
Thanks for your review, Katie. We’re glad Chris could help you choose the right dehumidifier and that you found our pricing competitive. Enjoy your new unit.
Excellent service provided by Chris
Excellent service provided by Chris. We have now ordered a couple of these heaters and as always he is really helpful, really knowledgeable and quick to respond to requests
14 January 2026
Unprompted review
Reply from National Heater Shops
Thank you, Jackie. We really appreciate your continued custom and your feedback on Chris’s knowledge and responsiveness.
Prompt Response
I really enjoyed working with the National Heater Shop. Chris D was prompt, efficient and really easy to contact and deal with. We would definitely use them again.
14 January 2026
Unprompted review
Reply from National Heater Shops
Thank you, Rebecca. We’re pleased you found Chris easy to deal with and responsive throughout. We look forward to working with you again.
Great service!
Great service!
Delivery was super quick and Chris in technical help me choose the correct heater for our warehouse all in one 10 minute call
12 January 2026
Unprompted review
Reply from National Heater Shops
Thanks Sarah! Glad Chris could help you select the right heater so quickly and that delivery was spot on.
Sealey Infra-red radiant…
I ordered a Sealey Infra-red radiant tube heater on Monday after a cold weekend in the workshop. It arrived on Tuesday 08:00, so pretty impressed!
Chris was very helpful in selecting the correct product. Looking forward to getting it fired up.
13 January 2026
Unprompted review
Reply from National Heater Shops
Thanks for the great feedback. We’re pleased delivery was fast and that Chris could help you select the right heater. Hope it keeps the workshop warm!
Broken website
The website is faulty so we ended up placing two orders By mistake.
Once you checkout the items stay in the basket and you get an email to say you have left items in your cart. We got no order conformation either.
When the second order went through we called to make sure the other one didn't go through and make sure two are not sent.
Next day two heaters arrive, so we reject one. They would not refund the purchase until the heater was back, even though it was their mistake. basically holding US responsible if anything went wrong
They have refunded today but it takes another 3-10 days to clear, leaving us not being able to use the card, which could be a disaster to some businesses.
Office staff do not care. They just say don't worry all in hand
to top it off the off switch fell out
Update: I note the reply, still not taking responsibility, the reason for two orders was a broken website and we called to cancel but two still arrived
I dont feel the customer should be held accountable for this, imagine the goods never arrived back !
8 January 2026
Unprompted review
Reply from National Heater Shops
Thank you for taking the time to leave a detailed review. We’re sorry to hear about the frustration this caused.
We’ve reviewed the order history on our side and can see that two separate orders were placed. Once goods have been dispatched, we do require returned items to be received back with us before a refund can be processed, which is standard procedure.
That said, we understand the inconvenience this caused and appreciate that you rejected the duplicate delivery to minimise disruption. Your refund was processed as soon as the returned unit was received, and we’re sorry for the impact this had on your card availability while the bank processed the funds.
We also take product quality concerns seriously and would encourage you to contact us directly regarding the switch issue so we can investigate this properly at support@nationalheatershops.co.uk
No customer service. Faulty heater.
Heater is broken and no one answers the phone. I have tried to call 10 times a day for the last 2 days!
5 January 2026
Unprompted review
Reply from National Heater Shops
We’re very sorry to hear this, Ahmed. This isn’t the level of service we aim to provide. Please contact us directly with your order details so we can investigate urgently and get this resolved for you, so please contact us directly with your order details at support@nationalheatershops.co.uk
This is the worst company to purchase…
This is the worst company to purchase from. Spent £120 on a heater which hasn't worked since purchase, have messaged company numerous times and they even promised to send out a replacement. However, no replacement has arrived and it's been weeks since purchase. Contacted them about this and they have now refused to replace or refund, so I now have a heater that is in the store room gathering dust and £120 down the drain. Just a warning to be very wary before purchasing from this company or you could end up with no product and no refund.
1 December 2025
Unprompted review
Reply from National Heater Shops
We’re sorry to hear about your experience and appreciate you raising this. This doesn’t reflect how we aim to handle faults or warranty claims. We’d like the opportunity to review what’s happened and resolve this properly, so please contact us directly with your order details at support@nationalheatershops.co.uk
BAD PAYERS
DO NOT SUPPLY THIS COMPANY BECAUSE THEY WILL NOT PAY INVOICES ON TIME!
1 December 2025
Unprompted review
Reply from National Heater Shops
We’re sorry you feel this way. We work hard to pay suppliers in line with agreed terms and would welcome the opportunity to review any specific concerns. Please contact our accounts team directly so this can be looked into.
Good company to buy from
Had a issue with an order but this was eventually resolved with good communication throughout. Danny and Chris were very helpful
30 September 2025
Unprompted review
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