National Plastics Reviews 

2,074
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the ease of ordering and competitive pricing. Many appreciate the high quality of products, such as shower and wall panels, noting they look great and are easy to install. The delivery service is consistently described as fast and efficient, with many orders arriving quickly or ahead of schedule. Reviewers often commend the delivery drivers for being exceptionally helpful and friendly during drop-offs, leading many to express loyalty and recommend the company. However, some customers also noted occasional issues, such as receiving damaged or discoloured panels upon delivery. A few experienced delivery communication problems or discrepancies with product information.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super fast and efficient... See more

Product

Clients share positive opinions on product quality, with many reviewers praising the good standard and... See more

Order

Reviewers mention positive feedback about the ordering process, often highlighting its ease and efficiency,... See more

Quality

Customers consistently note positive experiences with quality, often praising the products as great quality... See more

Service

Consumers find service to be positive, with many reviewers describing it as superb, brilliant, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more

Company replied

Rated 5 out of 5 stars

Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more

Company replied

Rated 5 out of 5 stars

Have used this company before and was very happy with the wall panels. We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are bea... See more

Company replied

Rated 5 out of 5 stars

The delivery took a bit longer than expected, but that was fine by me, my plastic products were delivered in good order, as per my purchase, no shortages or damages. All good.

Company replied


Company details

  1. #85 of 111 best companies in Building Materials Supplier
  2. #76 of 114 best companies in Bathroom Supply Shop
  3. #43 of 58 best companies in Door shop
  4. #176 of 246 best companies in Home improvement shop
  5. #28 of 37 best companies in PVC windows supplier
  6. #27 of 39 best companies in Roofing Supply Shop

About National Plastics

Written by the company

Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.

Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,074)

511 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality products delivered…

Great quality products delivered promptly, well done.

2 June 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 1 out of 5 stars

Delivered to billing address not…

Delivered to billing address not shipping address. Now I have to try to get 5 metre lengths of flexible plastic to the shipping address several miles away. Even though I contacted firm and gave correct shipping address before delivery. I just as well had talked to a wall.

11 June 2026
National Plastics logo

Reply from National Plastics

Good morning,

I am so sorry this was sent to your billing address. I have spoken to the branch and as discussed we would have moved it for you. I understand though you are fitting tomorrow and moving it yourself.

If there is any way I can help going forward please come back to me.

Regards
Customer Services

Rated 5 out of 5 stars

Great products

Great products, competitive price and fast delivery from the Taunton depot

10 June 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Excellent service

Excellent service, couldn’t fault them.

11 June 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Fascia & guttering order

Ordered fascia and guttering to replace what's currently on our garage. Delivery came from the Weston-super-Mare store and arrived ahead of estimated delivery date. Friendly driver. Have used National Plastics before both online and popping into the store and always found them very helpful.

Tried to select Weston-super-Mare as a specific store but there are only 4 stores listed to pick from.

15 June 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Glad we could help

Kind Regards
Customer Service

Rated 5 out of 5 stars

Everything straight forward.

Everything straight forward.
Delivery man was very helpful and I definitely order from them again

4 June 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Glad we could help

Kind Regards
Customer Service

Rated 5 out of 5 stars

Good Quality

We only ordered samples which arrived quickly unfortunately the two that we liked were out of stock when I enquired about delivery I was given timelines for both which was great
We are definitely going to be ordering from National Plastics good quality samples too look really nice and solid (10mm)

1 June 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Glad we could help

Kind Regards
Customer Service

Rated 5 out of 5 stars

prompt pleasant delivery,

prompt pleasant delivery,

2 June 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Glad we could help

Kind Regards
Customer Service

Rated 5 out of 5 stars

Delivery was great today

Delivery was great today, nice guy who took the care delivery the parts into our home.

2 June 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Glad we could help

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great Very helpful

Great Very helpful I ordered something that didn't go with my panel they advised me and we changed it.

21 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Glad we could help

Kind Regards
Customer Service

Rated 5 out of 5 stars

Scotplas Bellshill

I visited the Bellshill branch several times over the past few weeks. And each time I have found the staff extremely helpful and I purchased exactly what I required at a great price to complete my project. I would highly recommend the Bellshill branch.

30 May 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service at bellshill branch able…

Great service at bellshill branch able to help me get exactly what I needed as I wasn’t sure

30 May 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Easy to browse website

Easy to browse website , honing in on the trims I wanted to complete the bathroom job, selected and arranged for delivery to meet availability over the bank holiday weekend and there they were delivered by a friendly operative to the door

22 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Good service

Good service

18 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Good service from Quay in Smethwick…

Good service from Quay in Smethwick delivering my online order

27 May 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. I will pass your review to the branches. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

We had good advice in Merthyr store &…

We had good advice in Merthyr store & ended up ordering online. Very good communication, delivered very quickly & pleased to see the feller who gave the initial advice delivered the order! So great service both in store & online

21 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. I will pass your review to the branches. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

What a great company

What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automated answering system). Order placed mid afternoon and arrived first thing next day. The shower panels are fabulous.

Won't be going anywhere else for the next bathroom.

27 May 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. I will pass your review to the branches. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great product

9 October 2025
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Exactly what I needed

Easy to order, quick delivery and quality products.

20 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

I'm very positive with customer…

I'm very positive with customer service, the skirting board were good. There was information about 3-5 working days for placing order not for delivery. I didn't readed it, so on 4th day I called the customer service, and they delivered the order next day. Thank you again.

14 May 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

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