What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more
Company replied
Have used this company before and was very happy with the wall panels. We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are bea... See more
Company replied
WESTON branch-really good affordable products. Excellent communication and delivery time, including a pre call when 1 hour away. Nice and friendly drivers. Very happy with this service, thank you.
Company replied
Company details
- #84 of 111 best companies in Building Materials Supplier
- #75 of 113 best companies in Bathroom Supply Shop
- #42 of 57 best companies in Door shop
- #173 of 243 best companies in Home improvement shop
- #27 of 37 best companies in PVC windows supplier
- #26 of 39 best companies in Roofing Supply Shop
About National Plastics
Written by the company
Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.
Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!
Contact info
Unit 5 Vantage House, Sandy Way Business Park, B77 4DU, Tamworth, United Kingdom
- 0800 227777
- help@nationalplastics.co.uk
- nationalplastics.co.uk
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a great company
What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automated answering system). Order placed mid afternoon and arrived first thing next day. The shower panels are fabulous.
Won't be going anywhere else for the next bathroom.
27 May 2026
Unprompted review
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. I will pass your review to the branches. We look forward to your custom in the future.
Kind Regards
Customer Service
Great product
9 October 2025
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
I'm very positive with customer…
I'm very positive with customer service, the skirting board were good. There was information about 3-5 working days for placing order not for delivery. I didn't readed it, so on 4th day I called the customer service, and they delivered the order next day. Thank you again.
14 May 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Great to have samples at the ready
Great to have samples at the ready
Making my choice of plastics easier.
Quick postage too
13 May 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Great service! A Good value supplier and very…
A Good value supplier and very efficient delivery service which helped progress our bathroom project. Your driver deserves a special mention as he
was particularly helpful. Thanks .Jon
18 May 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Delivery was quick arrivals on website…
Delivery was quick arrivals on website very easy to order by myself who is a pensioner, all good
18 May 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Panels arrived damaged
Panels arrived damaged - we have managed to avoid the damaged bits but what a shame!
15 May 2026
Reply from National Plastics
Good morning,
I am so sorry you had damaged panels. I was unaware this had happened. We do offer to replace damages but you would need to send photos on an email. If I can help going forward please let me know.
Best regards
Customer Services
Lovely company to do business with
Lovely company to do business with - good communication on delivery. Well pleased!!
7 May 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Size
I needed to know the dimensions of the parts I ordered and, having asked, I was given incorrect information. I asked it to be checked and was told the measurements given were correct.
If I hadn't decided this information was wrong, I might no have bought the items.
On receipt of the goods I checked the dimensions and found they were indeed different to what I was told. And I emailed to given the office the correct information.
Although I imagine these dimensions are not important to some customers, it would seem appropriate to include them with product information.
7 May 2026
Reply from National Plastics
Good afternoon,
I am sorry that you are disappointed. We do try to give the correct information when asked and I have spoken to all parties concerned.
I hope though that the product has serviced you needs well and if you need any assistance at all please come back to me.
Regards
Customer Services
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Bob on
Bob on, delivery man was great, need some more stuff in the near future so I’ll definitely be back.
13 May 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Gill
Gill, Connor and the team could not have been more helpful.
Even when our order was slightly wrong, they noticed it and called to check it. They were right to do so. We made a last minute change and it was all delivered correctly on the same day.
Cannot recommend this company enough. Thank you to everyone there. Paula, Neil and Tony
13 May 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
The delivery driver was very polite and…
The delivery driver was very polite and helpful but we did not know he was coming until the day of delivery, good job we were home, we haven't unpacked them yet because not ready to put up
13 May 2026
Reply from National Plastics
Thank you for your review.
I am sorry you were not informed. We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
I got what I ordered when they said I…
I got what I ordered when they said I would get it. Simple & easy.
12 May 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Great customer service
Great customer service, product and delivery. Delivery driver kindly brought the panels into the house for us as my husband has had knee surgery.
15 May 2026
Unprompted review
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
I wasn't in at the time of delivery
I wasn't in at the time of delivery, got a phone call about delivering items. Martin was very helpful and pleasant to talk to.
Well done👍
14 May 2026
Unprompted review
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Went to national plastics at Ilkeston
Went to national plastics at Ilkeston. Nathan went above and beyond to help us out even getting the panels out of the boxes so I could see what it looked like as you can’t properly see from the small bits on the wall , I can’t recvommmed him enough absolutely amazing! Thank you!
⭐️⭐️⭐️⭐️⭐️
29 April 2026
Unprompted review
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.