Technician was really professional and finished the job to a high standard. Great lines of communication to let me know when he expected to arrive to the car. Answered any questions. Booking process w... See more
Company replied
Location
Switch locationKirkhill Place, Unit A4 The Lombard Centre, AB21 0GU Aberdeen, Dyce, GB
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After weeks and fuel waisted will Elgin branch dicaded to go Aberdeen, and was well chuffed staff couldn't be more helpful spen there time and done a good job , windscreen was leaking so water was si... See more
Company replied
Thank you for the service. The staff were polite and helpful, but unfortunately I am not completely satisfied with the repair after a week though at that time the repair seemed be a fair repair with... See more
Company replied
Very good experience. The agent came to our address and carried out the work with no hassle or personal interruption. Communication with the agent was exceptional and was informed well before arrival... See more
Company replied
Company details
About National Windscreens - Aberdeen
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Kirkhill Place, Unit A4 The Lombard Centre, AB21 0GU, Aberdeen, Dyce, United Kingdom
- 01224-516-117
4.6
Excellent
667 reviews
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Friendly staff
The staff were friendly and the work was done quickly.
16 October 2025
Unprompted review
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback! We're so happy to hear that you found our staff friendly and the work completed quickly.
Windscreen service good
Windscreen service good, however there was a corner on the dash that still had tiny glass remains.
Was told there was a bus stop just round the corner to get a bus into town, which there wasn’t. It was beside the airport. A service for a bus stop drop off would be great.
3 October 2025
Reply from National Windscreens - Aberdeen
We appreciate your feedback and are glad the windscreen service was good. We're sorry to hear that there was some remaining glass and that the bus stop information wasn't accurate. We will review our processes to improve.
Booked through insurance, very smooth
Booked through insurance but handover was easy, guys double-checked that the right screen was there before I left the property and then got a call well within the 4hrs to tell me the car was ready. All very smooth really... Very clean, new-looking facility too. 2 weeks leadtime but worth it rather than paying extra over the excess.
Note this review is for Kirkhill Place, Dyce, not Whitemyres as below...
13 October 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that the booking process through insurance and handover at Kirkhill Place went smoothly. We appreciate you noting the double-check for the correct screen and the prompt call about your car being ready. We're also glad you found our facility clean and new-looking. Thank you for your feedback.
Good communication and technician very…
Good communication and technician very flexible and understanding.
6 October 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that our technician was flexible and understanding, and that our communication was good. Thank you for your positive feedback!
Came to my house to fix my window
Came to my house to fix my window. Both men were polite on arrival. Communication was great, explained what they were going to do ect and once the window was complete they gave me instructions on what I can't do while the window sets.
6 October 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that you had a positive experience with our team! We appreciate your feedback regarding the clear communication and helpful instructions provided during your window repair. Thank you!
The came right on time and delivered…
The came right on time and delivered the best service, they are very good in communication style
9 October 2025
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback! We're so glad to hear that they were on time and delivered excellent service with a great communication style.
Reply from National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Aberdeen
We value your input and will look into it so that we may improve our services for you and others.
Excellent service from start to finish
Excellent service from start to finish, all went very smoothly and very simple to book in and pay etc.
29 September 2025
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback. We're happy to hear that you received excellent service from start to finish and that the booking and payment process was simple.
Man asked for my cars keys
Man asked for my cars keys, got straight on with job, no messing, knocked on door half hour later. All done and dusted. Perfect. Just how I like things.
1 October 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that the service was efficient and met your expectations. We appreciate your positive feedback and are glad you enjoyed your experience with us.
Reply from National Windscreens - Aberdeen
We're glad you were happy with the fitting and the fitter. We regret the parts delay. Thank you for your feedback.
Very efficient and well mannered
Very efficient and well mannered. Kept me updated about arrival time
17 September 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that you found our service efficient and appreciated being kept informed about the arrival time. Thank you for your positive feedback.
On time
On time, told
Me exactly what was going to happen and it did, courteous and friendly
19 September 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that our service met your expectations. It's great to know we were on time, clear, and friendly. Thank you for your positive feedback!
The technician gave warning about…
The technician gave warning about timings and then a second call to be more specific. A great job well done.
15 September 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that our technician provided timely updates and completed the job effectively. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Aberdeen
We appreciate you sharing your feedback! We are so happy you were pleased with our good service and quick resolution.
Reply from National Windscreens - Aberdeen
We're happy to hear that your experience was clean and efficient, and we appreciate you noting the early completion. Thanks!
Reply from National Windscreens - Aberdeen
We appreciate you sharing your experience! We're so happy to hear that you found our service fast and our staff helpful and friendly.
Arrived on time and did a great job
Arrived on time and did a great job
Thanks John from Elgin branch
Regards Andy
9 September 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that our team member provided prompt and excellent service. We appreciate you taking the time to share your positive experience with us.
Staff were very efficient
Staff were very efficient, dealt with us timeously and also gave assistance as to where to go while we waited.
8 September 2025
Reply from National Windscreens - Aberdeen
We appreciate you sharing your feedback! We're happy to hear that you found our staff very efficient and that they dealt with you promptly, offering helpful assistance.
Reply from National Windscreens - Aberdeen
We're happy to hear that you had a professional experience with us. Thank you for your positive feedback!
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