Dropped the car off at 9am for windscreen replacement. A warm reception from the staff involved. I explained that I have disabilities and removing the dash cam was a problem for me. A member of staff... See more
Company replied
Location
Switch locationUnit 5A Anglo Business Park,, Coldharbour Way, HP19 8UP Aylesbury, Buckinghamshire, GB
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Had to phone prior to appointment and the man on the phone was helpful and made sure I had the right postcode. Did find it a bit difficult to find as it’s a small turning. parking was limited.... See more
Company replied
Windscreen replaced so efficiently & with excellent facilities whilst waiting for the job to be done. WiFi, complimentary drink & aircon waiting area with desks to work at. One of the best vehicle rep... See more
Company replied
Aylesbury branch, visited today for a replacement windscreen on my 5series BMW with all the driver aids that need calibration after the new screen fitted. Absolutely great customer service from sta... See more
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Company details
About National Windscreens - Aylesbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5A Anglo Business Park,, Coldharbour Way, HP19 8UP, Aylesbury, Buckinghamshire, United Kingdom
- 01296-200-098
4.8
Excellent
221 reviews
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Very good but depot miles away
They did a very good job and very pleased with the replacement. My only issue is that yhey don't have many depots as the car had to go in to have the widscreen replaced. It was miles away and not many things to do for 4 hours while I had to wait...
17 July 2025
Reply from National Windscreens - Aylesbury
We're glad you're pleased with the replacement. We recognize the inconvenience caused by the limited number of locations and the distance you had to travel. We appreciate your feedback, as it helps us improve our services.
Very good..
12 July 2025
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Aylesbury
We appreciate your feedback and are glad you found our service professional. We'll work on making our location easier to find.
Very helpful service and the job was…
Very helpful service and the job was done quickly. Thanks
30 June 2025
Reply from National Windscreens - Aylesbury
We appreciate your positive feedback! We're happy to hear that our service was helpful and the job was completed quickly. Thanks!
Very satisfied
The fitter was on time, polite and efficient. The chip was mended in 15 minutes and was a good job.
3 June 2025
Reply from National Windscreens - Aylesbury
We're happy to hear that the fitter was punctual, courteous, and effective. We're glad the chip repair was completed quickly and to your satisfaction. Thank you for your positive feedback!
Reply from National Windscreens - Aylesbury
We're happy to hear that our service was punctual, quick, and clean. Thank you for your positive feedback!
efficient service
22 March 2025
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Aylesbury
Thank you for your kind words! We're so glad to hear you had a positive experience with our service. We appreciate your feedback and are thrilled you found our staff friendly and the service professional. We strive to provide excellent customer service, and your review confirms we're on the right track.
Unable to make contact by phone to make appointment.
It took 2 visits to replace windscreen. Worst thing was trying to contact National Windscreen by phone. Phones were not answered either at nearest depot or head office .
21 December 2024
Reply from National Windscreens - Aylesbury
We understand your frustration with the inconvenience of needing two visits to replace your windscreen. We apologize for the difficulty you experienced in reaching us by phone. We value your feedback and will work to improve our communication channels.
Reply from National Windscreens - Aylesbury
Thank you for your kind words. We're delighted to hear you found our customer service helpful.
Very professional and did a great job.
7 December 2024
Reply from National Windscreens - Aylesbury
We appreciate your kind words and are glad you found our service professional.
Very efficient service
Very friendly staff. I drove straight in and they started work immediately. It was finished much quicker than I expected.
2 December 2024
Reply from National Windscreens - Aylesbury
Thank you for your kind words. We're thrilled to hear you had a positive experience with our team. We appreciate your feedback and are glad you were satisfied with the service.
Great efficiency
Easily booked, got a slot available in a few days. Great guy, came on time.
11 November 2024
Reply from National Windscreens - Aylesbury
Thank you for taking the time to share your positive experience. We're thrilled to hear that you found the booking process easy and that you were able to get a convenient appointment. We appreciate your kind words about the technician.
Reply from National Windscreens - Aylesbury
Thank you for taking the time to share your feedback. We appreciate you highlighting our quick and efficient service.
Wave goodbye to your automatic wipers
Since having my windscreen replaced. My automatic wipers no longer work, despite specifically asking the fitter about the sensor when the windscreen was initially fitted.
2 August 2024
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Great customer service
It was easy to get through on the phone the day before to request an early morning call in order to get to my hospital appointment. The service turned up on time and was polite and helpful.
3 September 2024
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy to book and prompt service
20 August 2024
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
New windscreen
The fitter did a good job of replacing front windscreen. Was very pleased with it.
16 May 2024
Reply from National Windscreens - Aylesbury
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Aylesbury
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
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