Booking was simple, really convenient to have a call-out technician to a specific location as the two drop off times were not viable for a full work week (no weekends). Harvey was a great guy, polit... See more
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Booking appointment with Bangor branch was easy, and staff were helpful. Agreed for repair of w/screen to be carried out at home address. On the day, your technician Harvey was both polite, helpful, a... See more
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Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were. Polite on the phone, convenient time arranged, seen to promptly. Nice lads, good job done, and advice giv... See more
Company replied
It was very easy to book an appointment online, I was met by two members of staff who were very polite and I was told when to expect the car to be ready.When picking up the vehicle I was told that if... See more
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Company details
About National Windscreens - Bangor
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8-9, Zone 4, LL57 4YH, Bangor, Gwynedd, United Kingdom
- 01248-730-113
4.7
Excellent
352 reviews
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Quick and Easy to use
Quick and Easy to use, fitted my schedule. Quick to fit and get me back on the road. Only issue was a windscreen trim fell off shortly after fitting.
10 July 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The guys were quick ,friendly and…
The guys were quick ,friendly and efficient on the day.
Do check how long it will take to get hold of your windscreen tho.Mine wasn't in stock so I had a couple of weeks delay,good job it
was only a cracked screen.
Make sure you check where they are ,cause my Sat nav only took me to the industrial estate,had to get further instructions from there.
21 June 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
It should have been 5 stars BUT
It should have been 5 stars but had to wait to long to have windscreen replaced. The job was done very well and very pleased
26 June 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Friendly and professional
The lads were really friendly and professional on my arrival they explained that my lane control sign recognition cameras would need calibration after the windscreen was replaced when I picked my car up it was perfect
19 June 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Guy's in the workshop were great no…
Guy's in the workshop were great no problems a bit difficult to get them on the phone over all good.
13 June 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Positive from start to finish
Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were.
Polite on the phone, convenient time arranged, seen to promptly.
Nice lads, good job done, and advice given re don't wash for a week until adherent cures.
Diolch yn fawr
12 June 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Your staff were outstanding in their…
Your staff were outstanding in their friendliness and got the job done well and in good time
14 May 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent from start to finish
Excellent from start to finish. Communication was great in booking us in & directions to the location. The 2 lads who fitted the windscreen did an excellent job & were very customer friendly. Would highly recommend the Bangor location to anyone
11 May 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great & service & windscreen fitted in…
Great & service & windscreen fitted in less than allocated time, staff was also friendly& pleasant,
Only thing I would point out is,
Better directions to the garage would be handy when receiving a confirmation txt or email, (or a direct line to garage, as i got through to a national call center& they couldn't give me direction, just say it was in zone 4 unit 8-9 which was nt helpful!!! ) as its on a busy industrial estate, when I asked at another place for directions, they couldn't find the place either & sat nav directed me to the back of another unit, it was actually behind there, but no through road!
18 April 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Prompt, efficient service and handled all the insurance side of things. Very good all round.
4 May 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The guys in the workshop were kind
The guys in the workshop were kind, professional and quick.
4 May 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Dropped in to confirm an appointment
Dropped in to confirm an appointment. They said I can repair it now if you like it should only take about 15 minutes. Job done no hassle.✔️
3 May 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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