Booking was simple, really convenient to have a call-out technician to a specific location as the two drop off times were not viable for a full work week (no weekends). Harvey was a great guy, polit... See more
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Booking appointment with Bangor branch was easy, and staff were helpful. Agreed for repair of w/screen to be carried out at home address. On the day, your technician Harvey was both polite, helpful, a... See more
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Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were. Polite on the phone, convenient time arranged, seen to promptly. Nice lads, good job done, and advice giv... See more
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It was very easy to book an appointment online, I was met by two members of staff who were very polite and I was told when to expect the car to be ready.When picking up the vehicle I was told that if... See more
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Company details
About National Windscreens - Bangor
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8-9, Zone 4, LL57 4YH, Bangor, Gwynedd, United Kingdom
- 01248-730-113
4.7
Excellent
352 reviews
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Could of been 5
Could of been 5 , but for Hard time left on hold when phoning for advice, web site not that easy to use, delay with text messages up dates from there control office , but gave 4 stars for mobile fitter work in completing the replacement well within the hour set out in there estimated time,
8 May 2025
Reply from National Windscreens - Bangor
We appreciate your feedback and understand your frustration with the hold times, website navigation, and text message delays. We strive to provide a seamless experience for our customers and are continuously working to improve our communication channels. We are glad to hear that the mobile fitter exceeded your expectations and completed the replacement within the estimated timeframe. Your feedback is valuable to us as we work towards enhancing our services.
Very professional setup
Great helpful people. Arrived early took van straight in changed windscreen and was away nearly before my appointed time.
8 May 2025
Reply from National Windscreens - Bangor
We appreciate your kind words and are glad to hear that you had a positive experience with our team. We strive to provide efficient and helpful service to all our customers.
a bloodless experience
your fella seemed not to mind my musical taste and the cat didn't attack him so he must have been alright.and the ladies on the phone were nice too.diolch.
2 May 2025
Reply from National Windscreens - Bangor
We're so glad to hear you had a positive experience! We appreciate your kind words about our staff and their friendly demeanor. We strive to create a welcoming environment for all our customers. Thank you for your feedback.
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Pleased customer. The representative…
Pleased customer. The representative arrived on time and was very polite and courteous. The work was carried out with the minimum of fuss and to my satisfaction.
24 April 2025
Reply from National Windscreens - Bangor
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the timeliness, politeness, and courtesy of our representative. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
The actual replacement service was very…
The actual replacement service was very efficient, the window engineers polite and communicative.
The issue I had was that I had booked a home visit due to the windscreen crack being right through the drivers vision, I kept getting emails to say that the booking was for the Bangor depot, a few calls later to them, I still received an email to say Bangor! Eventually sorted (my time and calls - 2 hours).
The 'live App' does not work properly, according to the App the engineers had a 4 hour job before me in Bangor... 2 hours later (including the drive from Bangor) the engineers turned up!!
I was ready to see them for 3 hours (iaw App) they were done and gone in 40 minutes!!!
But apart from the emails and App - Job well done...
29 April 2025
Reply from National Windscreens - Bangor
We appreciate you taking the time to share your experience. We understand the frustration you encountered with the booking process and the discrepancies with the app's information. It's important to us that our customers have a smooth and accurate experience, and we'll certainly take your feedback into consideration as we work to improve our processes. We're glad to hear that the replacement service itself was efficient and that you were satisfied with the engineers' professionalism.
Good Customer Service …
I arrived early and was seen immediately. Workmanship appears to be satisfactory, therefore no complaints. Good customer service.
2 May 2025
Unprompted review
Reply from National Windscreens - Bangor
Thank you for your positive feedback! We're glad to hear you were seen promptly and that you are satisfied with the workmanship. We strive to provide excellent customer service and appreciate you taking the time to share your experience.
Reply from National Windscreens - Bangor
Thank you for your kind words! We appreciate your feedback and are pleased to hear you found our staff pleasant and efficient. We strive to provide excellent service and are delighted that you were satisfied with the work done.
Reply from National Windscreens - Bangor
Thank you for your kind words! We're happy to hear you found our staff friendly, knowledgeable, and helpful. We strive to provide excellent customer service, and your feedback confirms we're on the right track.
Happy customer.
Pleasant young man, arrived at the prescribed time.
Knowledgeable ,polite and tidy worker
Windscreen looks like new!
11 April 2025
Reply from National Windscreens - Bangor
Thank you for your kind words and positive review. We're delighted to hear that you were happy with the service, including the technician's professionalism, punctuality, and the quality of the work. We appreciate your feedback and are committed to providing excellent service to all our customers.
Reply from National Windscreens - Bangor
Thank you for your kind words. We're glad to hear that you were happy with the delivery.
Reply from National Windscreens - Bangor
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent service and are happy to know we met your expectations.
Very friendly efficient service
Very friendly efficient service. Work completed on time.
3 April 2025
Reply from National Windscreens - Bangor
Thank you for your kind words! We're delighted to hear you had a positive experience with our service. We strive to provide friendly, efficient service and appreciate your feedback.
Very easy to deal with and book an…
Very easy to deal with and book an appointment. Fast and polite service but they forgot to plug in my windscreen heating system on one side of the screen
28 March 2025
Reply from National Windscreens - Bangor
We appreciate your feedback and are glad you found our booking process easy and our service polite. We sincerely apologize for the oversight with your windscreen heating system. We strive for excellence in every service and will use your feedback to improve our processes.
Prompt efficient replacement
21 March 2025
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service and replaced my…
Excellent service and replaced my windscreen in no time.
11 March 2025
Reply from National Windscreens - Bangor
Thank you for your kind words. We're delighted to hear that you were pleased with the service and the speed of the windscreen replacement. We appreciate your business.
Excellent Service
Excellent.
Your staff were polite, efficient, tidy, and quickly did an excellent job.
Top Marks !
15 March 2025
Reply from National Windscreens - Bangor
Thank you for your kind words and positive review. We are delighted to hear that you were impressed by our staff's politeness, efficiency, tidiness, and the quality of their work. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Really professional and friendly…
Really professional and friendly service given. Communicated well on rescheduling appointment and reason explained.
8 March 2025
Reply from National Windscreens - Bangor
Thank you for taking the time to share your positive experience. We're glad you found our service professional and friendly. We appreciate your understanding regarding the appointment reschedule and the clear explanation provided. Your feedback is valuable to us as we strive to provide excellent customer service.
Reply from National Windscreens - Bangor
Thank you for your kind words! We're delighted to hear you found our service quick, efficient, and friendly. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Bangor
Thank you for your feedback! We're glad to hear you found our staff nice and our service efficient. We appreciate your kind words and strive to provide excellent customer service.
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