I went through my insurance company to get my windscreen replaced due to a crack caused by road debris. Booking process extremely easy, payment also straightforward and easy. The appointment they advi... See more
Company replied
Location
Switch locationUnit 8, Wickham Business Park, Honywood Rd, SS14 3EQ Basildon, Essex, GB
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See what reviewers are saying
The incorrect windscreen was ordered for my car. Fortunately the technician was able to repair my existing one. The technician did a brilliant job. Please pass this on to him.
Company replied
Appointment got moved from morning to afternoon but plenty of notice given. Drop off was as planned, car was ready earlier than expected and looks like a really good job. Thank you very much!
Company replied
Front windscreen of my car had a crack caused by a stone hitting the window. Booked with National Windscreens in Basildon and the whole process was easy from start to finish. They were very accom... See more
Company replied
Company details
- #42 of 62 best companies in Vehicle Repair
- #4 of 6 best companies in Windshield Repair Service
- #27 of 37 best companies in Vehicle repair shop
About National Windscreens - Basildon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8, Wickham Business Park, Honywood Rd, SS14 3EQ, Basildon, Essex, United Kingdom
- 01268-350-362
4.7
Excellent
639 reviews
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Reply from National Windscreens - Basildon
We appreciate your kind words.
The incorrect windscreen was ordered…
The incorrect windscreen was ordered for my car. Fortunately the technician was able to repair my existing one. The technician did a brilliant job. Please pass this on to him.
19 June 2026
Reply from National Windscreens - Basildon
We are glad to hear our technician could repair your windscreen. We will certainly pass on your kind words to him.
Easy, stress free and excellent overall
I went through my insurance company to get my windscreen replaced due to a crack caused by road debris. Booking process extremely easy, payment also straightforward and easy. The appointment they advised would be 2-3 hours, so I disappeared for a walk locally with my 2.5 year old. I had a call within 2 hours to say my car was ready!! I was given some care advice and on my way. Very friendly gents. Good communication and simple process. Excellent
18 June 2026
Reply from National Windscreens - Basildon
We're delighted to hear that your windscreen replacement process was extremely easy and straightforward. It's great that our team provided good communication and completed the service efficiently, even quicker than expected. Thank you for your excellent feedback!
Reply from National Windscreens - Basildon
We're happy to hear that dropping off was easy and our staff were friendly. Thank you for your feedback!
VERY HELPFULL
10 June 2026
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
quickly completed.
9 June 2026
Reply from National Windscreens - Basildon
Thank you for your positive feedback!
Great service
Appointment got moved from morning to afternoon but plenty of notice given. Drop off was as planned, car was ready earlier than expected and looks like a really good job. Thank you very much!
5 June 2026
Reply from National Windscreens - Basildon
We're so glad to hear you're pleased with the job and that your car was ready earlier than expected. Thank you for your kind feedback!
A very professional company everything…
A very professional company everything they said they would do they done and went beyond.
Booking was easy, experience on the day of repair was faultless
Well done National Window Screens
10 June 2026
Reply from National Windscreens - Basildon
We appreciate your positive feedback! We're glad we delivered on our promises and exceeded your expectations. We're happy your booking was easy and your repair experience was faultless.
Reply from National Windscreens - Basildon
We're pleased the work was completed on time and ready for collection. Thank you for your feedback!
Very polite and helpful
6 June 2026
Reply from National Windscreens - Basildon
We appreciate your kind words. Thank you for sharing your positive experience with us.
Very good service all round with a…
Very good service all round with a quick and clean job
5 June 2026
Reply from National Windscreens - Basildon
We're so pleased you had a quick, clean, and very good service. Thank you for your feedback!
Wonderful windscreen
Really easy, straight forward process.
It was an extremely quick process, done within an hour. Well done to the men working there.
4 June 2026
Reply from National Windscreens - Basildon
We're delighted to hear you found our process easy and quick. We appreciate your kind words about our team!
Windscreen replaced
The guys was very friendly, done a fantastic job on my windscreen, got in contact with me as soon as the job was completed excellent service
3 June 2026
Reply from National Windscreens - Basildon
We're delighted to hear our team was friendly and did a fantastic job on your windscreen, providing excellent service.
Reply from National Windscreens - Basildon
We appreciate your kind words.
Friendly helpful staff
22 May 2026
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent and Efficient Windscreen Replacement Service
Front windscreen of my car had a crack caused by a stone hitting the window. Booked with National Windscreens in Basildon and the whole process was easy from start to finish.
They were very accommodating with the booking, the staff were courteous and straightforward, and the windscreen was completely replaced within 2 hours of dropping the car off.
Exemplary service throughout. Highly recommended.
20 May 2026
Reply from National Windscreens - Basildon
We're delighted to hear that your windscreen replacement process at our Basildon branch was easy from beginning to end. It's great to know that our team was accommodating and efficient, completing the service within two hours. Thank you for your high recommendation!
Friendly
Albeit a wrong window was ordered they were very apologetic. They were very polite and friendly and got the job done
21 May 2026
Reply from National Windscreens - Basildon
We appreciate your positive feedback! We're glad our team was polite and friendly while getting the job done.
Reply from National Windscreens - Basildon
We're happy you found booking easy, the job quick and clean, and our staff friendly!
was a very quick service provided and…
was a very quick service provided and staff members was very good
12 May 2026
Reply from National Windscreens - Basildon
We're so pleased you found our service quick and our staff excellent! We appreciate your kind words.
Reply from National Windscreens - Basildon
We appreciate you sharing your positive experience with us!
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