The person who fitted was excellent, very clean, made no mess what so ever and most importantly was very polite and generally a top man. Highly recommend this company.
Company replied
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Easy booking procedure, helpful on the phone also, drop off and collection was without hassle. Friendly welcome and good advice given about aftercare. Premises clean and tidy with a decent waiting... See more
Company replied
Quick no fuss service. Dropped off car for windscreen replacement and promptly sorted without issues. Easy booking process and staff were polite.
Company replied
Great service received. Works completed on time. Staff were helpful & friendly. Would use again & recommend
Company replied
Company details
About National Windscreens - Birmingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Cheston Road, B7 5EA, Birmingham, West Midlands, United Kingdom
- 0121-369-0739
4.5
Excellent
889 reviews
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Brilliant job
Brilliant job, no issues whatsoever. Kind and friendly staff, windscreen changed in good time.
28 May 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that your windscreen was replaced in good time and that you experienced no issues during the process. It is wonderful to know that our team provided such kind and friendly service. Thank you for taking the time to share your wonderful feedback with us!
Great service received
Great service received. Works completed on time. Staff were helpful & friendly. Would use again & recommend
15 October 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that you received great service and that our team completed the work right on schedule. It is wonderful to know that our staff were helpful and friendly during your visit. Thank you so much for your kind recommendation and for choosing to use us again!
Everyone was respectful and helpful.
Everyone was respectful and helpful.. job completed in time scale quoted.
I’d have given 5 stars but the dash cam fell off the next day, it did stay on after I reapplied it.
7 October 2026
Reply from National Windscreens - Birmingham
We are glad to hear that our team was helpful and completed the work within the promised timeframe. We apologize for the issue with your camera detachment, but we are pleased to know it stayed in place after you put it back up. Thank you for taking the time to share your feedback with us!
Very professional and Kind fitter
The person who fitted was excellent, very clean, made no mess what so ever and most importantly was very polite and generally a top man. Highly recommend this company.
7 October 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that your fitter delivered such excellent service! It's wonderful to know they were tidy, respectful of your space, and left everything spotless while providing a friendly experience. Thank you so much for your high recommendation!
The quality of service and customer…Excellent service
The quality of service and customer care was a very good level
1 October 2026
Reply from National Windscreens - Birmingham
We are so pleased to hear that you were happy with the high standard of care and assistance provided during your visit. Thank you for taking the time to share your wonderful feedback with us!
I would give zero stars if I could
I would give zero stars if I could. National Windscreens has completely wasted my time with three separate appointments, and my windscreen is still not replaced.
• 1st Appointment: They canceled the fitment because they ordered the wrong windscreen.
• 2nd Appointment: They finally tried to install it but broke the glass during the replacement.
• 3rd Appointment: A technician came to my address but couldn't do the job because he didn't have the top trim.
The sheer lack of competence and preparation is unbelievable. Avoid this company if you actually want your car fixed.
6 October 2026
Unprompted review
Reply from National Windscreens - Birmingham
We are truly sorry to hear about your experience and the extreme frustration caused by multiple failed appointments. We understand how disappointing it is to deal with an incorrect part, damaged glass during installation, and missing trim, all of which left your vehicle unfinished. If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Quick no fuss service
Quick no fuss service. Dropped off car for windscreen replacement and promptly sorted without issues. Easy booking process and staff were polite.
4 December 2025
Reply from National Windscreens - Birmingham
We're so pleased to hear that your experience was quick and straightforward from start to finish! It's wonderful that the booking process was easy, our staff were polite, and your car's windscreen replacement was completed without any hassle. Thank you for taking the time to share your positive feedback.
Reply from National Windscreens - Birmingham
We're so pleased to hear that you had a seamless reservation journey, great overall service, and a positive interaction with our team. Thank you for your wonderful feedback!
Excellent speedy service very friendly…
Excellent speedy service very friendly helpful staff
20 September 2026
Reply from National Windscreens - Birmingham
We are so pleased to hear that you experienced excellent, speedy service and found our staff to be very friendly and helpful. Thank you for your wonderful feedback!
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The screen is perfectly replaced and…
The screen is perfectly replaced and help to clean up broken glass in my car but finally I found that I have missed 3 protein bars and a power bank with wire
9 September 2026
Reply from National Windscreens - Birmingham
We're glad to hear the screen replacement was successful and we could help with the broken glass. We're very sorry to learn about the missing items. We take such concerns seriously.
Good customer service
11 September 2026
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I received excellen service i called National Windscreen they booked me with in a week I was told it will take 4 hours but it was done in 2 hrs very happy with it.
I received excellen service i called
11 September 2026
Reply from National Windscreens - Birmingham
We are so pleased to hear that you received excellent service when you called. We truly appreciate your positive feedback!
Helpful staff and phoned as soon as car…
Helpful staff and phoned as soon as car was ready
11 September 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that our staff was helpful and communicated with you as soon as your car was ready. Thank you for your wonderful feedback!
Polite and professional
The fitters were ready and waiting for me at the time booked and finished the job quickly . Very polite and professional
10 September 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that our fitters were ready and waiting for you and completed the job quickly. It's wonderful to know they were polite and professional!
Great Service
Easy booking procedure, helpful on the phone also, drop off and collection was without hassle. Friendly welcome and good advice given about aftercare.
Premises clean and tidy with a decent waiting area.
9 September 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that you found our booking procedure easy and our phone support helpful! It's wonderful that the drop-off and collection were hassle-free, and that you received a friendly welcome and good aftercare advice. We're also glad you found our premises clean and tidy with a decent waiting area.
Slow Service and appalling customer service
I was left a voicemail to come early. However I waited 4½ hours for the replacement.
The branch has dangerously wobbly tables, no drinks machine and a pretty poor customer service.
The lads spend so much time talking, when in fact they could have done this job in half the time.
Nationwide recognition however a poor service all round.
READ THE RESPONSE... A COVER UP STORY ... THEY KNOW ABOUT THE TABLES AND DRINKS MACHINE. NO CONTACT MADE WITH ME..... DISAPPOINTED THROUGHOUT
3 September 2026
Reply from National Windscreens - Birmingham
We sincerely apologize for the extended wait time and the issues you experienced at our branch. We are very sorry to hear about the wobbly tables, lack of a drinks machine, and the customer service you received. We are reviewing this to improve our service.
Professional service
Great communication. Was unable to replace my windscreen at home due to weather but offered to do it at the local garage on the same day. Windscreen replaced in no time at all. Professional service throughout.
27 August 2026
Reply from National Windscreens - Birmingham
We're so glad we could quickly arrange an alternative solution for your windscreen replacement despite the weather challenges. We appreciate you acknowledging our professional service. Thank you for your kind words!
Arranged time to drop car off was told…
Arranged time to drop car off was told around 2 hours technician kept in contact with myself arrived back at unit to collect car which was finished and job completed good service all round .
2 September 2026
Reply from National Windscreens - Birmingham
We're happy to hear that the car drop-off and collection process was smooth and efficient for you. We appreciate your positive feedback regarding our technician's communication and the completed job.
Perfect and quick service
Perfect and quick service. Nice and clean sitting waiting area. Clean toilets. Did job proper and perfect. Booking process is also easy,
23 August 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that you received perfect and quick service! It's wonderful that our waiting area and toilets were clean, and that the job was done properly. We're also glad the booking process was easy.
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