Perfect and quick service. Nice and clean sitting waiting area. Clean toilets. Did job proper and perfect. Booking process is also easy,
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I had an appointment for 10.00am but work did not start on my car until after 11.00am with no explanation. The technician should also have fitted new windscreen wipers which he confirmed on the day he... See more
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Very professional and straight to business. He did my windscreen in less than an hour and up to date updates on the technician.
Company replied
Turned up on time, with the correct windscreen. The very polite technician had the job done in an hour with no fuss or mess. The on line booking and xs payment was simple. They were able to check my... See more
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Company details
- #43 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Birmingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Cheston Road, B7 5EA, Birmingham, West Midlands, United Kingdom
- 0121-369-0739
4.6
Excellent
870 reviews
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Very bad experience
I was very disappointed with the service from National Windscreens. I was told the replacement would take around 4 hours, but it actually took 6 hours, with very little communication or explanation for the delay. Waiting an extra 2 hours without being kept informed was frustrating and inconvenient. While the work itself appears to have been completed, the poor time management and lack of updates made for a disappointing customer experience. I hope they improve their scheduling and communication with customers in the future.
6 July 2026
Reply from National Windscreens - Birmingham
We sincerely apologize for the extended wait time and the lack of communication regarding the delay. We understand how frustrating and inconvenient this must have been, and we regret that your experience was disappointing. We are reviewing our scheduling and communication processes to prevent similar issues in the future.
Brilliant!
The whole experience from start to finish was easy and straightforward. The technician who fitted my windscreen was friendly and professional and the communication from him was a1! Would highly recommend!
2 July 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear your entire experience was easy and straightforward! It's wonderful to know our technician was friendly and professional, and that their communication was excellent. We truly appreciate your high recommendation!
very professional and easy to deal with…
very professional and easy to deal with . Same day service.
2 July 2026
Reply from National Windscreens - Birmingham
We're so pleased you found our service professional and easy to deal with, and that we could offer same-day service. Thank you for your feedback!
The appointment was on time
The appointment was on time. The technician explained everything he was going to do. He was very professional at his job. Excellent!
1 July 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear your appointment was on time and that our technician was professional and explained everything clearly. Thank you for your excellent feedback!
I ordered a replacement but the man…
I ordered a replacement but the man turned up and thought it was a repair so couldn't do it for another week. The man on the phone when I called wasn't very helpful and was short and the man did turn up and replaced the screen but I had no communication regarding what time or that it was done I just came back home and it was done
1 July 2026
Reply from National Windscreens - Birmingham
We are very sorry to hear about the miscommunication regarding your replacement and the unhelpful phone interaction. We also regret the lack of communication about the technician's arrival time and job completion. Your feedback is important to us.
Really impressed with National…
Really impressed with National Windscreens. Good communication in the lead up to the replacement. The driver turned up on time and completed the work very efficiently and in a much shorter time period than I expected. Very impressed overall!
30 June 2026
Reply from National Windscreens - Birmingham
We're delighted to hear you were impressed with our service. We're glad our communication was good and that our driver was punctual and efficient, completing the work faster than expected. Thank you for your positive feedback!
Really efficient
Really efficient service. All my Audi driver assist functions operate perfectly post fit
30 June 2026
Reply from National Windscreens - Birmingham
We're so pleased you found our service efficient and that your Audi's driver assist functions are working perfectly. Thank you for your feedback!
Reply from National Windscreens - Birmingham
We're happy to hear that our replacement stickers for your dash camera worked out well for you! We appreciate your positive feedback.
Okay
Booking was easy through insurance. Via phone, you might get a little run around but the job was done well
25 June 2026
Reply from National Windscreens - Birmingham
We're glad to hear the job was done well. We appreciate your feedback regarding the phone experience and will use it to improve.
Reply from National Windscreens - Birmingham
We're so pleased to hear you had a great and efficient experience with us. Thank you for your high recommendation!
Engineer was so helpful and really…
Engineer was so helpful and really cared about his work made the whole process a dream
29 June 2026
Reply from National Windscreens - Birmingham
We're so pleased you found our engineer helpful and that their dedication to their work made the whole process a dream for you. Thank you for your wonderful feedback!
Great service really great guy came to…
Great service really great guy came to replace my windscreen will defo use again .
2 July 2026
Unprompted review
Reply from National Windscreens - Birmingham
We're so pleased you received great service from our team member who replaced your windscreen. Thank you for your kind feedback!
Efficient replacement of my windscreen
Efficient replacement of my windscreen. Most importantly they kept to the timing promised.
26 June 2026
Reply from National Windscreens - Birmingham
We're so pleased your windscreen replacement was efficient and that we were able to keep to the timing promised. Thank you for your kind feedback!
Reply from National Windscreens - Birmingham
We are so glad you experienced quick and wonderful customer service! We truly appreciate you taking the time to share your positive feedback with us.
A good experience generally but…
A good experience generally but disappointedI had to wait almost two weeks for an appointment. Difficult contacting the branch to check progress,phone not answered plus I wasn’t phoned when the job was completed .
Booking staff were very helpful .
26 June 2026
Reply from National Windscreens - Birmingham
We appreciate your feedback and are sorry to hear about the difficulties you experienced with appointment wait times and communication. We're glad our booking staff were helpful, and we're reviewing our processes to improve our response times and ensure timely updates.
Reply from National Windscreens - Birmingham
We are glad you enjoyed your experience. We appreciate your kind words about our pleasant staff and good communication.
After nearly 5 hours of waiting i was…
After nearly 5 hours of waiting i was given my car back with more lights flashing than a Christmas Tree all linked im told to the cars safety system braking system. The waiting area was totally unfriendly for such a length of time, wobbly tables and no refreshments available whatsoever, and a piece of external trim was damaged. It took more than a week for all problems to be rectified. A bad experience especially with my disability.
25 June 2026
Reply from National Windscreens - Birmingham
We sincerely regret the extended waiting time and the issues you experienced with your car's warning lights and damaged trim. We are also concerned about the uninviting waiting area, especially given your disability. We are reviewing these issues to improve our service.
Quick and easy
Booking process was good, availability was good enough within the next 2 weeks from booking. In and out within 4 hours nice and easy which is what you need. Thanks
17 June 2026
Reply from National Windscreens - Birmingham
We're so glad to hear your booking process was smooth and efficient. We appreciate your kind words about your experience with us!
Good customer service but long wait to…
Good customer service but long wait to collect your car.
16 June 2026
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We value all customer feedback and are always working to offer the best service.
Kind regards,
National Windscreens
Reply from National Windscreens - Birmingham
We're so glad our service was perfect and straightforward for you. We appreciate your positive feedback!
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