Was all good and very prompt. Two criticisms were they didn't come out to install due to the car having KAFAS cameras, but Autoglass would have come out if my insurance covered it. They also left my... See more
Company replied
Location
Switch locationUnit 4, St Josephs Business Park, BN3 7ES Brighton, East Sussex, GB
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See what reviewers are saying
All was very straightforward. Thank you. I was surprised to find I had to wait nearly two weeks for my home visit. I asked about visiting the depot although it would be more complex for me to do, b... See more
Company replied
Booking process was easy. Could select from different locations. Was kept informed by text about what time I should show up for my appointment. When I arrived they were all ready for me. It took about... See more
Company replied
Excellent communication Technician was superb. Gave me a detailed description of what would happen including the set up of aptive functions. My only criticism would be no invoice to detail the va... See more
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Company details
About National Windscreens - Brighton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, United Kingdom
- 01273-803-527
4.7
Excellent
707 reviews
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DON’T USE THIS COMPANY!
Very disappointing experience with National Windscreens. During the windscreen replacement, the antenna that connects the key to our car was broken. The car wouldn’t start or lock. The technician denied causing the damage and told me it wasn’t his problem.
We were left without a car for eight days. Because it couldn’t be locked, our insurance company told us it wouldn’t be covered. The complaints department gave us the runaround instead of resolving the issue.
Shocking customer service. I would not recommend National Windscreen, terrible company!!
14 September 2026
Unprompted review
Reply from National Windscreens - Brighton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The company worked hard to meet our…
The company worked hard to meet our timeline and when making the repair was informative, courteous and efficient.
18 September 2026
Reply from National Windscreens - Brighton
We're so pleased to hear that our team worked hard to meet your timeline. It's wonderful to know that our repair service was informative, courteous, and efficient. Thank you for your excellent feedback!
Reply from National Windscreens - Brighton
We are so happy to hear that you found our team to be great! Thank you for your wonderful five-star rating.
Great communication and quick service
17 September 2026
Reply from National Windscreens - Brighton
We are so pleased to hear that you experienced great communication and quick service. We truly appreciate your positive feedback!
Reply from National Windscreens - Brighton
We are so happy to hear that our team provided you with such an excellent experience. We truly appreciate your kind words.
Great service
10 September 2026
Reply from National Windscreens - Brighton
Thank you for your positive feedback!
Reply from National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Brighton
We're so pleased to hear that your windscreen renewal was completed so quickly. Thank you for sharing your positive experience!
Excellent service
2 September 2026
Reply from National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The chap who did it did a great job in…
The chap who did it did a great job in a friendly, helpful manner. He even helped me reset my aerial. A charming individual. Wish I could remember his name
3 September 2026
Reply from National Windscreens - Brighton
We're so pleased to hear that our technician did a great job and was friendly and helpful. It's wonderful that they even assisted with your aerial. Thank you for your kind words!
Reply from National Windscreens - Brighton
We are so pleased to hear that you experienced great service with minimum fuss and excellent communication. Thank you for your wonderful feedback!
Long wait to get a an appointment to…
Long wait to get a an appointment to have screen replaced and then cancelled on the day. The technicians that came were very good and the screen was fitted well.
23 August 2026
Reply from National Windscreens - Brighton
We apologize for the long wait for an appointment and the inconvenience of the cancellation. We're glad to hear our technicians were very good and that the screen was fitted well.
Great staff ,very helpful and customer…
Great staff ,very helpful and customer service impecable
28 August 2026
Reply from National Windscreens - Brighton
We're so pleased to hear that you found our staff to be very helpful and that you experienced impeccable customer service. Thank you for your wonderful feedback!
Reply from National Windscreens - Brighton
We're so pleased to hear that you experienced excellent service and found our approach friendly and efficient. Thank you for your wonderful feedback!
Reply from National Windscreens - Brighton
We're so pleased to hear that you experienced courteous and prompt service, and that our work was clean. Thank you for your wonderful feedback!
Reply from National Windscreens - Brighton
We're so pleased to hear that you found our team to be polite, friendly, and knowledgeable. We truly appreciate your kind words and positive feedback.
Reply from National Windscreens - Brighton
We're so pleased to hear that you found our team to be polite and efficient. We truly appreciate your kind words and positive feedback.
Great service
Was easy to book and were very helpful when I wasn’t sure whether the chip could be repaired. In the end it was. Called on the morning to give me a 2 hour window and the tracking is really good. Good job done as well- at home. Great technician.
19 August 2026
Reply from National Windscreens - Brighton
We're delighted to hear that booking was easy and that we could assist you with your chip repair. It's great to know our communication regarding the arrival window and tracking was helpful, and that the technician did a good job at your home.
Very helpful and efficient overall very…
Very helpful and efficient overall very good service
11 August 2026
Reply from National Windscreens - Brighton
We're so pleased to hear that you found our service very helpful and efficient, and that you had a very good overall experience. Thank you for your wonderful feedback!
Reply from National Windscreens - Brighton
We're so pleased you found our process efficient, straightforward, and easy to deal with. Thank you for your wonderful feedback!
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