Was all good and very prompt. Two criticisms were they didn't come out to install due to the car having KAFAS cameras, but Autoglass would have come out if my insurance covered it. They also left my... See more
Company replied
Location
Switch locationUnit 4, St Josephs Business Park, BN3 7ES Brighton, East Sussex, GB
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See what reviewers are saying
All was very straightforward. Thank you. I was surprised to find I had to wait nearly two weeks for my home visit. I asked about visiting the depot although it would be more complex for me to do, b... See more
Company replied
Booking process was easy. Could select from different locations. Was kept informed by text about what time I should show up for my appointment. When I arrived they were all ready for me. It took about... See more
Company replied
Excellent communication Technician was superb. Gave me a detailed description of what would happen including the set up of aptive functions. My only criticism would be no invoice to detail the va... See more
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Company details
About National Windscreens - Brighton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, United Kingdom
- 01273-803-527
4.7
Excellent
708 reviews
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I had a replacement windscreen fitted…
I had a replacement windscreen fitted the whole process went really well, took a bit of time getting the old screen out because someone had glue it too well, they are polite and friendly and did it very efficiently, all was okay, didn’t use the car till the next day,it turned out to have a scratch on it, I contacted Customer Service. They put the wheels in motion straight away and got me another replacement screen fitting and done all in good time.
20 April 2026
Reply from National Windscreens - Brighton
We appreciate you sharing your experience. We're glad the initial fitting went well and that our team was friendly and efficient. We're also happy we could quickly resolve the issue with the scratch and provide a replacement. Thank you for your feedback.
Great job and speedy service
24 April 2026
Reply from National Windscreens - Brighton
We appreciate you sharing that our team did a great job and provided speedy service! We are so happy you were pleased with us.
Very professional staff
Very professional staff! They even footed my dash cam back on. Highly recommend!
24 April 2026
Reply from National Windscreens - Brighton
We appreciate your recommendation and are so happy to learn that our staff was professional and helpful! Thank you for your positive feedback!
Excellent customer service
The service I received from the staff in Hove was impeccable I was kept informed of progress and the completed fitting was excellent
23 April 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're so happy to learn that you were kept informed of progress and that the completed fitting was excellent.
Simple and quick
Dan met me at the door and took my car straight in even though I was a bit early!
The potential 4 hour window is clearly a sensible precaution but in my case the car was ready to collect an hour and a half later.
Great service.
23 April 2026
Reply from National Windscreens - Brighton
We're happy to hear that you had a positive experience! We appreciate your comments regarding the prompt service you received and that your vehicle was ready sooner than expected. Thank you for your feedback.
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're so happy to learn that the windscreen replacement was quick and efficient.
Replacement of my windscreen took place…
Replacement of my windscreen took place exactly as scheduled. The work was completed very satisfactorily and I was contacted promptly to collect my vehicle. Staff were polite and efficient.
20 April 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback. We're happy to hear that the windscreen replacement was completed as scheduled, the work was satisfactory, and our staff were polite and efficient.
Reply from National Windscreens - Brighton
We appreciate you sharing that our staff was lovely and that you received great service! We are so happy you were pleased with us.
Very professional service
Very professional service. Easy to arrange. Only took a couple of hours. All good.
17 April 2026
Reply from National Windscreens - Brighton
We appreciate you sharing your feedback. We are so glad to hear that you found our service professional and easy to arrange, and that it was completed quickly.
Reply from National Windscreens - Brighton
We appreciate you sharing that booking was easy and we did a good job! We are so happy you had a great experience with us.
Quick
Replacing the windshield, poor quality glass, micro cracks visible in the light of night lamps, poorly removed old gel from the rain sensor, very visible and unsightly.
21 March 2026
Reply from National Windscreens - Brighton
We regret the substandard windshield and the issues with the rain sensor. If you would like us to look into this please contact us at control@nationalwindscreens.co.uk with your vehicle details
Reply from National Windscreens - Brighton
We appreciate you sharing that our service was quick and professional! We are so happy you were pleased with our service.
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We are so happy to learn that our staff was great, quick, and professional.
Great service
Great service, quick professional and friendly team… window screen has been fitted well, good all round service..
26 March 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're so happy to learn that you received great, quick, professional, and friendly service, and that the window screen was fitted well.
good swift service.
good swift service.
would have been good to be able to contact the branch directly as I had to go through the national number
but when they actually did the job - no complaints at all. the staff were welcoming and very efficient
31 March 2026
Reply from National Windscreens - Brighton
We appreciate your feedback and are glad the service was swift and efficient. We'll review the branch contact process to improve accessibility. Thank you!
Very professional
Very professional, keep myself updated on the progress. Very polite on the phone & in person.
30 March 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We are so happy to learn that you were updated on progress and that our service was professional and polite.
Excellent service.
Excellent service.
Kept us up date the whole time.
Technicians very good.
Tricky booking though as 1st time, wouldn’t let me book for husband because I am not a named driver
30 March 2026
Reply from National Windscreens - Brighton
We're happy to hear that you received excellent service and were kept informed. We appreciate your feedback regarding the booking process and will review our policies.
Here is my review again
I have already given a review nothing has changed from that but I repeat it was a great service I was extremely pleased they were able to get to me in four days which was amazing as I'm disabled and my vehicle makes it possible for me to get around.
Efficiently carried out, and everything explained.
Well done guys.
24 March 2026
Reply from National Windscreens - Brighton
We appreciate your repeat feedback and are happy to hear about your great service experience. We're glad we could get to you quickly, understanding the importance of your vehicle for mobility. It's great to know everything was efficiently carried out and explained well.
Highly recommend
Easy to book, lovely polite staff, work completed efficiently, would definitely recommend!!
26 March 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We are so happy to learn that it was easy to book, the staff were polite, and the work was completed efficiently.
Reply from National Windscreens - Brighton
We appreciate your booking feedback. We are looking into the receipt issue and any delay.
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