Was all good and very prompt. Two criticisms were they didn't come out to install due to the car having KAFAS cameras, but Autoglass would have come out if my insurance covered it. They also left my... See more
Company replied
Location
Switch locationUnit 4, St Josephs Business Park, BN3 7ES Brighton, East Sussex, GB
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See what reviewers are saying
All was very straightforward. Thank you. I was surprised to find I had to wait nearly two weeks for my home visit. I asked about visiting the depot although it would be more complex for me to do, b... See more
Company replied
Booking process was easy. Could select from different locations. Was kept informed by text about what time I should show up for my appointment. When I arrived they were all ready for me. It took about... See more
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Excellent communication Technician was superb. Gave me a detailed description of what would happen including the set up of aptive functions. My only criticism would be no invoice to detail the va... See more
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Company details
About National Windscreens - Brighton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, United Kingdom
- 01273-803-527
4.7
Excellent
708 reviews
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Kept informed of progress of engineer
Kept informed of progress of engineer. Engineer very good and was on time as stated. Carried out a very good job. Was friendly and competent.
10 February 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback. We're happy to hear that you were kept informed and that the engineer was on time, friendly, competent, and carried out a very good job.
Excellent service
Excellent service. Stuck to timeframe
The car was left clean and tidy. Friendly staff
9 January 2026
Reply from National Windscreens - Brighton
We're happy to hear that you received excellent service and that we adhered to the timeframe. We appreciate your positive feedback regarding our friendly staff and the cleanliness of your car.
Reply from National Windscreens - Brighton
We appreciate you letting us know about our quick, friendly service and the job being well done! We are so happy you were pleased with us.
Reply from National Windscreens - Brighton
We're so happy to learn that you received great, timely, courteous, and tidy service. Thank you for your positive feedback; we appreciate it!
Very professional and timely job.
5 February 2026
Reply from National Windscreens - Brighton
We appreciate you sharing that the job was professional and timely! We are so happy you had a positive experience with us.
Quick and efficient got the windscreen…
Quick and efficient got the windscreen replaced in 2 hours, very happy
31 January 2026
Reply from National Windscreens - Brighton
We're delighted the windscreen replacement was completed quickly and efficiently. Thank you for your positive feedback, we appreciate your time!
Technician assessed damage and advised…
Technician assessed damage and advised on cheaper option but was very flexible. Really appreciated
28 January 2026
Reply from National Windscreens - Brighton
We're happy to hear that the technician provided flexible and cost-effective options for you. We appreciate you taking the time to share your positive experience!
Fab Experience
Such an easy and quick process to get a new windscreen. Got my car back within a few hours. Really great and helpful staff. Would highly recommend. The guy in the office in the hove branch (sorry I didn’t get your name!) was fab!
16 January 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback. We're happy to hear that getting your new windscreen was an easy and quick process, and that our staff were helpful. We're glad you would recommend us!
Made a difficult time easier
Made a difficult time easier, efficient service and very helpful
20 January 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're so happy to hear that our efficient and helpful service made a difficult time easier for you.
The trouble l had with my windscreen…
The trouble l had with my windscreen which £1200 was terrible l would never use your firm again
Many thanks
Paul salter
20 January 2026
Reply from National Windscreens - Brighton
We appreciate your feedback and regret that your windscreen experience was not satisfactory. We'll review your situation to see how we can improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Efficient service with friendly and…
Efficient service with friendly and helpful staff.
14 January 2026
Reply from National Windscreens - Brighton
We appreciate you sharing! We are so happy you were pleased with our efficient service and our friendly and helpful staff.
done the windscreen efficently and…
done the windscreen efficently and explained everything clearly
15 January 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're so glad to hear the windscreen replacement was efficient and everything was clearly explained to you.
Courteous, and well managed
While National Windscreens had issues with a scratched newly delivered screen, and a 3rd party screen which would not electrically configure, they eventually sorted out the new screen, and at all times were courteous and good to deal with.
24 December 2025
Reply from National Windscreens - Brighton
We appreciate your feedback and are glad we could resolve the issues with the screen. We are happy to hear that you found our team courteous throughout the process. Thank you for your patience and for sharing your experience.
Great service all round
Great service all round. The online booking system was easy and the drop off/ pick up times were clear. I used the Hove centre and the staff were really polite and friendly. Communication was excellent and they kept us informed all the way through. Not a single problem.
9 January 2026
Reply from National Windscreens - Brighton
We appreciate you sharing your feedback. We're happy to hear that you found the online booking system easy to use and the staff at the Hove centre polite and friendly. It's great to know our communication was excellent and you experienced no issues.
Polite efficient service
Polite, informative, efficient service. The work was carried out well and no glass was left around. Was great that the work was done earlier than expected because the weather was on the change.
8 January 2026
Reply from National Windscreens - Brighton
We appreciate your feedback. We're happy to hear that you found our service polite, informative, and efficient. It's great to know that the work was carried out well and that you appreciated the early completion due to the weather.
The replacement was completed to a high standard.
The booking process seems straight forward but you still need to wait for the fitters call on the day to find out what potential time that will be with you.
In inclement weather, the work may need to be carried out at a NW location.
The work was carried out efficiently and to a high standard.
9 January 2026
Reply from National Windscreens - Brighton
We appreciate your feedback. We acknowledge the booking process could be more precise regarding appointment times and external factors. We're happy the work was completed efficiently and to a high standard.
Very simply process to book the…
Very simply process to book the appointment and when we arrived the staff were really nice and helpful A+++++
Bmw M4 side window replacement
8 January 2026
Reply from National Windscreens - Brighton
We're happy to hear that booking your BMW M4 side window replacement was simple and our staff were helpful. Thank you for the A+++++ rating!
Super easy
Super easy, was finished ahead of time, lovely staff, couldn't have gone any easier!
1 January 2026
Reply from National Windscreens - Brighton
We appreciate you sharing your experience! We're so glad the process was easy, completed quickly, and that you found our staff lovely.
Great service and quick too.
It was easy to arrange the appointment online.
I'd initially booked it to have my windscreen replaced at home. They called me to say that my car would need recalibrating so I'd have to have it replaced at a local garage (1/2hr drive).
When I got there the staff were polite and friendly.
I was expecting to have to wait up to 3hrs but after 1 and a half hours I got a call to say my car was ready for collection.
Great service, thankyou.
3 January 2026
Reply from National Windscreens - Brighton
We're glad you found it easy to arrange your appointment online. We appreciate your understanding regarding the recalibration requirement and the change of location. We're happy to hear that the staff were polite and friendly and that the service was completed in a timely manner. Thank you for your positive feedback.
Reply from National Windscreens - Brighton
We're happy to hear that everything went smoothly and that you were pleased with our promptness. Thank you!
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