Really helpful. Booked in quickly. I arrived and was greeted warmly. The gentleman had the issue sorted within 15 mins and the price was reasonable. Would 100% use them again.
Company replied
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See what reviewers are saying
I have given a five as the technician Barry was brilliant. Excellent job and extremely helpful with his advice and more importantly a very nice person. Had the score been for communication it would b... See more
Company replied
Stone chip repair with minimal damage. All day appointment lost tracking approximately 1 and a half hours before appointment. Got a telephone call ten minutes before to say they were local. Frien... See more
Company replied
New screen fitted. Leaked. Came out to reseal, still leaked. Took car to depot in Canterbury. Very helpful but still leaking. Sealed myself with sealant from Halfords. The staff were always very he... See more
Company replied
Company details
About National Windscreens - Canterbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Broad Oak Road 226, CT2 7PX, Canterbury, England, United Kingdom
- 01227-490-165
4.6
Excellent
631 reviews
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Reply from National Windscreens - Canterbury
Thank you so much for the wonderful feedback. We are delighted to hear that you were pleased with the quality of the fix, the clear communication regarding our schedule, and the thorough explanations provided.
Really helpful
Really helpful. Booked in quickly. I arrived and was greeted warmly. The gentleman had the issue sorted within 15 mins and the price was reasonable. Would 100% use them again.
9 October 2026
Reply from National Windscreens - Canterbury
We are so pleased to hear that you experienced a quick booking process and received a warm greeting upon arrival. It is wonderful to know your issue was resolved so efficiently, that you found the pricing reasonable, and that you would fully recommend our service again.
Reply from National Windscreens - Canterbury
Thank you for taking the time to share your feedback. We are sincerely sorry that your replacement display arrived with a mark on the surface. We are looking into this.
Reply from National Windscreens - Canterbury
We are so pleased to hear that our team provided quick service and met all of your expectations with top-quality results. We truly appreciate your wonderful feedback!
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
professional service
28 September 2026
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Canterbury
We are so pleased to hear that your experience with us was great and hassle-free. We truly appreciate your positive feedback!
Reply from National Windscreens - Canterbury
We're so pleased to hear that your job was completed in a timely manner and that our staff were professional and friendly. Thank you for your wonderful feedback!
Work carried out to a high standard and…
Work carried out to a high standard and completed quickly.
4 September 2026
Reply from National Windscreens - Canterbury
We're delighted to hear that the work was carried out to a high standard and completed quickly. Thank you for your positive feedback!
Reply from National Windscreens - Canterbury
We are so pleased to hear that you found our staff to be friendly and reliable and appreciated our communication. Thank you for your wonderful feedback!
Completed very quickly
1 September 2026
Reply from National Windscreens - Canterbury
Thank you for your positive feedback!
Technician didn’t arrive in 1st…
Technician didn’t arrive in 1st appointment, somehow managed 2nd one. Job not satisfactory. Very small chip,less than 1.5 mm technician did it but the scar is clearly visible. Don’t know how much they charged my insurer. I paid £20 on top of that. So a big disappointment.
31 August 2026
Reply from National Windscreens - Canterbury
We are truly sorry to hear about the issues you experienced with both the appointment and the unsatisfactory repair outcome. We understand your disappointment regarding the visible scar and the additional payment. We are reviewing this matter to prevent similar occurrences.
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Fast and professional.
Dropped car off at agreed time and was told to come back about 2.5 hours later, received a message about 1.5 hours later saying car is ready to pick up.
Very happy with service received.
2 September 2026
Reply from National Windscreens - Canterbury
We're so pleased to hear that your car was ready sooner than expected and that you were happy with the service you received. Thank you for your positive feedback!
Reply from National Windscreens - Canterbury
We're so pleased to hear that you had an easy, quick experience and found our service to be good and easy to book. Thank you for your wonderful feedback!
New screen fitted, leaking
New screen fitted. Leaked. Came out to reseal, still leaked. Took car to depot in Canterbury. Very helpful but still leaking. Sealed myself with sealant from Halfords.
The staff were always very helpful, but there trust in the sealant they use is obviously misguided.
May be worth National Windscreens reviewing the use of their sealant type.
20 August 2026
Reply from National Windscreens - Canterbury
We are truly sorry to hear about the persistent leaking issue you experienced after your screen fitting, despite multiple attempts to resolve it. We understand how frustrating this must have been, and we appreciate your patience and the helpfulness of our staff. We are reviewing our sealant products and application procedures to prevent similar occurrences.
Reply from National Windscreens - Canterbury
We're so pleased you experienced great service and found our staff from the Canterbury branch friendly and helpful. Thank you for your wonderful feedback!
Replacement windscreen for Hyundai…
Replacement windscreen for Hyundai Tucson. Fitting went well but windscreen wipers not aligned correctly. Had to manually re-align at home as they were fouling the windscreen trim. This should have been checked more thoroughly!
16 August 2026
Reply from National Windscreens - Canterbury
We appreciate your feedback and are glad the windscreen fitting went well. We sincerely regret that the windscreen wipers were not correctly aligned and caused an issue with the trim. This oversight is not up to our usual standards, and we apologize for the inconvenience this caused you.
Excellent service very professional and…
Excellent service very professional and reliable
Nice customer service
19 August 2026
Reply from National Windscreens - Canterbury
We're so pleased you experienced excellent, professional, and reliable service, and that our customer service was nice. Thank you for your wonderful feedback!
Windscreen replacement
Booked at 8 in the morning and 45 minutes later job was done! Windscreen replaced successfully!
Well done guys!!!
16 August 2026
Reply from National Windscreens - Canterbury
We're thrilled to hear that your windscreen replacement was completed successfully and so quickly! We appreciate you acknowledging our team's efficiency.
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