The technician was brilliant, explained everything including the risks during the repair process. The repair to the windscreen was carried out quickly and efficiently. The technician was polite and co... See more
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Polite, friendly staff gave confidence they would do a good job and look after the car. Pleasant waiting room. Online bookingprocess straightforward. Helpful staff, job done well inside suggested tim... See more
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Booking was easy however very busy. First appointment was two weeks after the widescreen cracked. Managed to get an earlier appointment if I traveled to a different site. The service from the guys... See more
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Stone chip repair with minimal damage. All day appointment lost tracking approximately 1 and a half hours before appointment. Got a telephone call ten minutes before to say they were local. Frien... See more
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Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Canterbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Broad Oak Road 226, CT2 7PX, Canterbury, England, United Kingdom
- 01227-490-165
4.6
Excellent
610 reviews
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Efficient service and a very pleasant…
Efficient service and a very pleasant fitter who made a good job
9 August 2026
Reply from National Windscreens - Canterbury
We're so pleased you experienced efficient service and found our fitter pleasant, and that they did a good job. Thank you for your wonderful feedback!
The technician was brilliant
The technician was brilliant, explained everything including the risks during the repair process. The repair to the windscreen was carried out quickly and efficiently. The technician was polite and courteous. Unfortunately the down side was we asked for a morning appointment as we are both disabled and despite our request we were left until the last job, which meant I had to cancel another appointment waiting all day for the technician
5 August 2026
Reply from National Windscreens - Canterbury
We're happy to hear that our technician provided brilliant service, explaining everything clearly and completing the repair quickly and efficiently. We sincerely apologize for the inconvenience caused by the scheduling issue and the delay in your appointment, especially given your circumstances. We understand this was frustrating and appreciate your patience.
Reply from National Windscreens - Canterbury
We're so pleased to hear that you experienced friendly and efficient service. We truly appreciate your kind words and positive feedback.
Reply from National Windscreens - Canterbury
We're so pleased to hear that you found our service easy to find and use, and that it was fast with no problems and easy access. Thank you for your positive feedback!
Mechanic was great
Mechanic was great. But the info given before the visit was unhelpful. Booked for 12 as blue badge holder. Appt changed to 10am over weekend. Told take 4 hours. Mechanic said it would take about 1 hour and a half and ee would get a text when done.
Walked with difficulty to bus stop and caught 10.48 into town.
Kept eye out for text about a couple of hours later ehilst having a drink just happened to check emails. Was horrifued to discover one timmed 10.50 I think saying it was all done.
Got next bus out to Broad Oak Rd.
If we had known it was going to be done so quickly we wouldnt have left. Explained that we wearnt very happy about no text.
Came home to Dover and so exhausted that we went to bed.
Also wc had no paper towels.
4 August 2026
Reply from National Windscreens - Canterbury
Thank you for sharing your feedback. We're glad to hear that the mechanic provided great service. However, we sincerely apologize for the unhelpful information regarding your appointment time and the lack of a text notification when your vehicle was ready. We understand this caused significant inconvenience and distress, especially given your mobility challenges. We also regret the issue with the facilities. Your experience is not up to our standards, and we will review our communication procedures to prevent similar situations.
Reply from National Windscreens - Canterbury
We're so pleased to hear that you found our staff friendly and that we did a good job. We truly appreciate your kind words and positive feedback.
arrived at the time he said he was…
arrived at the time he said he was polite and good at his job and ddnt waste time getting things done and no mess
1 August 2026
Reply from National Windscreens - Canterbury
We're so pleased to hear that our technician arrived on time, was polite, and efficient. It's wonderful to know that the job was completed without any mess!
The new windscreen was fitted quickly…
The new windscreen was fitted quickly and efficiently.
29 July 2026
Reply from National Windscreens - Canterbury
We're so pleased to hear that your new windscreen was fitted quickly and efficiently. Thank you for your wonderful feedback!
Reply from National Windscreens - Canterbury
We're so pleased to hear that you experienced very efficient and friendly service, and that we kept you well-informed. Thank you for your wonderful feedback!
Reply from National Windscreens - Canterbury
Thank you for your positive feedback!
Canterbury Branch
Booking was easy however very busy. First appointment was two weeks after the widescreen cracked.
Managed to get an earlier appointment if I traveled to a different site.
The service from the guys at the Canterbury branch was excellent.
20 July 2026
Reply from National Windscreens - Canterbury
We're glad to hear that booking was easy for you, even though it was a busy period. We appreciate you making the journey to a different site for an earlier appointment, and we're delighted that the service you received from the team at the Canterbury branch was excellent.
Disappointed.
Disappointed.
Dashboard scuffed,
I was told not to clean the screen for 3 day.
However, the screen was dirty and smeared.
16 July 2026
Reply from National Windscreens - Canterbury
We appreciate you sharing your experience. We are concerned to hear about the scuffed dashboard and the condition of the screen. We are reviewing our procedures to prevent these issues.
Excellent service and faster fixing
Excellent service and faster fixing
Brilliant job and very clean work done by
Experienced staff.
14 July 2026
Reply from National Windscreens - Canterbury
We're so pleased to hear you received excellent service and that our experienced staff completed the work quickly and cleanly. Thank you for your kind words!
Reply from National Windscreens - Canterbury
We're so pleased you experienced great service and found our staff friendly, making the process very easy for you. Thank you for your wonderful feedback!
Reply from National Windscreens - Canterbury
We're so pleased to hear that you experienced good communication and a neat and tidy fitting. Thank you for your wonderful feedback!
Windscreen replacement
Appointment time was later than agreed
No facilities were offered whilst car was there. When I asked about buses, not much info was forthcoming
17 July 2026
Reply from National Windscreens - Canterbury
We appreciate your feedback regarding the appointment time and the lack of facilities. We're reviewing our processes to improve our service.
Very bad customer service at the local…
Very bad customer service at the local depot staff was not cooperative not helpful
17 July 2026
Reply from National Windscreens - Canterbury
We are concerned to hear about your experience at our local depot. We are actively reviewing your feedback to improve our service.
Reply from National Windscreens - Canterbury
We are so pleased to hear that you found our service to be very quick and professional. We truly appreciate your positive feedback!
Great service
Great service, kept informed as to when work completed. A quick and convenient service. Hence five stars.
15 July 2026
Reply from National Windscreens - Canterbury
We're so pleased to hear you received great service and were kept informed about the work. It's wonderful to know you found our service quick and convenient!
Lack of communication
Fitted the windscreen fine the main problem was calling me 20 minutes before they closed on a Saturday claiming they sent me a text and a email saying my car was ready to be collected in what i hadn't had so had to rush to get someone to bring me back down to the canterbury branch wasnt to happy otherwise I would of been without a car till monday
14 July 2026
Reply from National Windscreens - Canterbury
We are very sorry to hear about the miscommunication regarding your car's collection and the inconvenience it caused. We understand your frustration with having to rush back to our branch. We will review our notification process to prevent similar issues.
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