My appointment was booked unfortunately on a very wet day, I was contacted to ask if I wanted to rearrange or would I like to go to their nearest centre. I agreed and a twenty minute drive later my... See more
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I was given a weeks time for replacing full windscreen. But with a cancellation, it was completed two days later. Perfect job and perfect fitter from Chester .
Company replied
Our screen replacement technician arrived at our house spot on time. We were informed about the scope of work plus time scale. Our technician was and is a great communicator, also an exeptionally... See more
Company replied
Very friendly and did job quickly. Was disappointed I had to go to Chester as he couldn't do it at home as it started raining. Of course by the time I got to Chester the sun was shining.
Company replied
Company details
- #42 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Chester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, United Kingdom
- 01244-960-152
4.8
Excellent
667 reviews
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Smooth Insurance Claim
Claimed through Aviva insurance and was able to get through and speak to a real person very quickly, who efficiently made an appointment for me within 2 days. Unfortunately when I arrived at Gloucester the windscreen had not arrived and as I was away for a few days an alternative appointment was made for the following week at Chester, which went very smoothly .
8 October 2025
Reply from National Windscreens - Chester
We appreciate you sharing your experience. We're happy to hear that you were able to quickly schedule an appointment. We regret that the windscreen wasn't available at the initial appointment, but we're glad the subsequent appointment in Chester went smoothly. Thank you.
speedy and proffessional service
3 October 2025
Reply from National Windscreens - Chester
We appreciate you sharing. We are so happy you were pleased with our speedy and professional service.
My experience at National Windscreens
I arrived and the reciption knew all about the car and the issue. They had experience dealing with my type of car. The replacement of the windscreen was quick and the car was still as clean as when I took the car to the repair shop.
Staff were friendly and skillful.
6 October 2025
Reply from National Windscreens - Chester
We're happy to hear that the reception was well-informed about your car and issue. We appreciate your highlighting the quick replacement and cleanliness. We're glad you found our staff friendly and skillful. Thank you for your feedback!
My broken windscreen was replaced very…
My broken windscreen was replaced very quickly and efficiently, with no problems. An excellent service, thank you. I would recommend National Windscreens to anyone who needed a new windscreen.
2 October 2025
Reply from National Windscreens - Chester
We appreciate your positive feedback. We're happy to hear that your windscreen replacement was quick and efficient and that you experienced an excellent, problem-free service. We're glad you'd recommend us.
Reply from National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
On time and work carried out properly…
On time and work carried out properly and professionally
2 October 2025
Reply from National Windscreens - Chester
We're happy to hear that our work was completed on time and professionally. Thank you for your positive feedback and for sharing your experience!
Done tidily by a polite and friendly person
First visit couldn't do due to rain.
Rescheduled promptly.
Done tidily by a polite and friendly person
2 October 2025
Reply from National Windscreens - Chester
We appreciate you taking the time to share your experience. We're happy to hear that the rescheduling process was prompt and the work was completed tidily by a friendly person.
Quick and easy
Quick and easy process. Very good service and was completed within a 2 hour window. No hassle whatsoever and calibrated correctly.
26 September 2025
Reply from National Windscreens - Chester
We appreciate you taking the time to leave us feedback. We're happy to hear that the process was quick and easy, the service was very good, and it was completed promptly with no hassle.
Reply from National Windscreens - Chester
We're happy to hear that you had a quick and efficient experience and that our communication was excellent. Thank you for your positive feedback!
Great communication&service😁
19 September 2025
Reply from National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service.
The chap came bang on time. Did a great job even though it was raining he got his gazebo out and got on with it and got the job done. Excellent work.
17 September 2025
Reply from National Windscreens - Chester
We're glad you were pleased with the prompt service and the quality of the work completed, despite the rain. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Chester
We appreciate you sharing! We are so happy to hear about our excellent service and quick response. Thank you for recommending us!
Reply from National Windscreens - Chester
We appreciate your feedback and are glad you had a positive experience with our efficient service.
Reply from National Windscreens - Chester
We appreciate you sharing! We are so happy to hear you received efficient service and a good repair from our pleasant staff.
Kept well informed by text of work…
Kept well informed by text of work date, time & progress on day.
3 September 2025
Reply from National Windscreens - Chester
We're happy to hear that you were well-informed about the work's schedule and progress. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Chester
We appreciate your positive feedback! We're so glad to hear that you found our service great, easy to use, and our staff very efficient.
Reply from National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Turned up for first appointment without…
Turned up for first appointment without any rain cover (gazebo) couldn't complete job. Return the next week window fitted and left filthy inside! On motorway next morning and started to rain and my wipers only came up the screen 6 inches and slammed down. Next appointment wipers repaired window still left filthy.
2 September 2025
Reply from National Windscreens - Chester
We appreciate you bringing these issues to our attention. We regret that the initial appointment was incomplete due to the weather, and the window was left unclean after installation. We're also sorry to hear about the wiper issue. We'll review your feedback to improve our service.
Fast and reliable service
Booked online originally said was a full window replacement, but when arrived i spoke to them and they could do it ad a chip repair saving me money.
Fast and polite service
Will use again
27 August 2025
Reply from National Windscreens - Chester
We appreciate you taking the time to leave us a review. We're happy to hear that we could offer a more cost-effective solution and that you were pleased with our fast and polite service. We look forward to assisting you again in the future!
Windscreen replacement was easy to…
Windscreen replacement was easy to arrange and the job was done very well.
27 August 2025
Reply from National Windscreens - Chester
We're happy to hear that arranging your windscreen replacement was easy and that the job was completed to your satisfaction. Thank you for your feedback!
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