My appointment was booked unfortunately on a very wet day, I was contacted to ask if I wanted to rearrange or would I like to go to their nearest centre. I agreed and a twenty minute drive later my... See more
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I was given a weeks time for replacing full windscreen. But with a cancellation, it was completed two days later. Perfect job and perfect fitter from Chester .
Company replied
Our screen replacement technician arrived at our house spot on time. We were informed about the scope of work plus time scale. Our technician was and is a great communicator, also an exeptionally... See more
Company replied
Turned up for first appointment without any rain cover (gazebo) couldn't complete job. Return the next week window fitted and left filthy inside! On motorway next morning and started to rain and my w... See more
Company replied
Company details
- #43 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #27 of 35 best companies in Vehicle repair shop
About National Windscreens - Chester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, United Kingdom
- 01244-960-152
4.8
Excellent
666 reviews
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Spot on and very quick
17 March 2026
Reply from National Windscreens - Chester
We appreciate you sharing; we are so glad to hear that your experience was spot on and very quick for you. Thank you.
The personnel was very professional in…
The personnel was very professional in explaining the procedure and offered help if needed.
22 March 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback! We are so happy to learn that the personnel was professional in explaining the procedure and offered help if needed.
Very efficient and tidy
Very efficient, kept me well informed and completed work much quicker than quoted. Excellent job done.
19 March 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback! We are so happy to learn that our service was very efficient, you were well informed, and the work was completed quickly and excellently.
Reply from National Windscreens - Chester
We're happy to hear that the work was completed well and delivered on time. We appreciate your feedback and are grateful for your review.
Very professional
Very professional, & understanding staff all work completed in a timely manner, vehicle returned in clean condition. Excellent service thank you.
25 March 2026
Reply from National Windscreens - Chester
We appreciate you taking the time to leave us a review. We're so happy to learn that our staff was professional and understanding, and the work was completed promptly. We're glad the vehicle was returned clean!
Organised
Organised. Arranged a time and date which was kept to. Payment and paperwork sorted by the end of the job.
Also staff were very polite throughout the whole process.
25 March 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback. We're happy to hear that we were organised, kept to the agreed time, and sorted the payment and paperwork efficiently. We're also glad you found our staff polite throughout.
Reply from National Windscreens - Chester
We appreciate your positive feedback! We are so happy to learn that our service was great and our staff were friendly and professional.
Great service job well done within…
Great service job well done within timeframe as expected
19 March 2026
Reply from National Windscreens - Chester
We appreciate you sharing that our service was great, and the job was completed as expected! We are so happy with your positive experience.
Reply from National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
friendly service
friendly service, windscreen changed in under an hour with no mess in the car. Everything I'm looking for I would highly recommend them.
14 March 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback. We're happy to hear that you found our service friendly, the windscreen replacement was completed quickly, and the car was left clean.
Reply from National Windscreens - Chester
We appreciate your positive feedback! We are so happy to learn that our service was courteous, friendly, and efficient.
Very good service at the glass fitting…
Very good service at the glass fitting workshop
17 March 2026
Reply from National Windscreens - Chester
We're glad you enjoyed your experience at the workshop. Thank you for your positive feedback regarding our service!
Customer service/ Approach
Customer service/ Approach
I arrived at 8:10 (10 minutes before opening) the guys were outside having a morning smoke. I didn’t an approach as I could see reception wasn’t open and just waited near the front with my partner. Conversation I was over hearing was “customers coming too early expecting to get there car in, or they come half an hour late, can never win” I thought this was quite rude. Anyway I was first in reception with a few people behind me (approx 4/5 people) reception says the person doing your car isn’t here yet so you’ll have to wait. Everyone else got see too and cars booked in then came to myself last explaining they ain’t arrived yet so another guy was to book my car in. I explained my car was being picked up by someone else also. They took the pictures and this is the suspicion which I’m unsure how to go about. I’m wondering if any sensors had accidentally been knocked under the hood as my car went in without lights on the dash but when I returned to my car the next day, I have a engine check light. No faults have came up but I now have a concern regarding this. Apart from the above, the car was completed and informed rather quickly within 2 hours.
18 March 2026
Reply from National Windscreens - Chester
We appreciate you taking the time to share your experience. We're sorry to hear about the initial impression and the concern regarding the engine check light. We'll review the morning's events with our team. We'll also investigate the possibility of sensor issues. Your feedback is valuable as we work to improve our service.
Excellent service
Excellent service. Window replaced within 30 mins. Nice professional fitter too. Came to my work an sorted everything out.
17 March 2026
Reply from National Windscreens - Chester
We're happy to hear that you received excellent service! It's great to know the window replacement was quick and the fitter professional. Thank you for your positive feedback.
The team was very informative
The team was very informative
The job only took 1 hour
The results were fantastic
Would definitely recommend
Thanks Ian.
17 March 2026
Reply from National Windscreens - Chester
We're happy to hear that our team was informative, the job was quick, and the results were fantastic! We appreciate your recommendation and positive feedback.
Reply from National Windscreens - Chester
We appreciate you taking the time to share your experience; we are so happy to know our service was prompt and efficient.
Reply from National Windscreens - Chester
We're happy you had a great experience with our friendly, professional staff and quick service. Thank you for your positive feedback; we appreciate it!
Amazing service from start to finish…
Amazing service from start to finish the guys at the Chester branch were brilliant welcoming explaining what’s going on and how long the job would take I went for a bit of shopping and got a courtesy call to tell me when the car was ready for collection great experience in general many thanks
6 March 2026
Reply from National Windscreens - Chester
We appreciate you sharing your feedback. We're happy to hear that the team at the Chester branch were welcoming and informative, and that you received a courtesy call when your car was ready. It's great to know you had a positive experience. Thank you!
Windscreen replaced after potholes caused crack.
The technician was quick and professional, pleased with a job done well!
11 March 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback! We are so happy to learn that the technician was quick and professional, and that you were pleased with the completed work.
Excellent Service.
Very friendly and efficient personel, good communication throughout.
We were very pleased with the windsreen replacement.
The locatiion of the just a short walk from the retail park so waiting to collect the car is not a problem!
4 March 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback and are glad to hear that you were pleased with the friendly, efficient service and clear communication. We're also happy the location was convenient for you!
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