Quick service, even made sure my bridge pass was re-attached to the screen Subsequently had a query regarding a light/auto wiper problem that my garage said wasn't warranty and was related to the cali... See more
Company replied
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See what reviewers are saying
Got an appointment quickly, on the day communication was great and the job was done promptly. The lady who fitted the window offered me an umbrella for my walk whilst the car was being done and offe... See more
Company replied
This is really an update on my previous experience/review with another national windscreens branch. A fantastic service provided by the team here at National Windscreens Chester You have a very pro... See more
Company replied
Actual replacement went well on time etc courteous staff. It would have been more than helpful if more attention had been given to what was to be re-placed. I needlessly drove into Chester (10 miles)... See more
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Company details
About National Windscreens - Chester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, United Kingdom
- 01244-960-152
4.8
Excellent
684 reviews
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Reply from National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
They are quick and very professional.
18 April 2026
Reply from National Windscreens - Chester
We appreciate you letting us know that our team is quick and professional! We are so happy you were pleased with us.
Fantastic service done quickly and its…
Fantastic service done quickly and its been great no issues whatsoever
13 March 2026
Reply from National Windscreens - Chester
We appreciate you letting us know our service was fantastic and quick! We are so glad there have been no issues whatsoever.
Very helpful team just had a small…
Very helpful team just had a small issue with the unusual screen on a Bmw I3 but fixed very quickly.
10 April 2026
Reply from National Windscreens - Chester
We're glad our team could resolve the issue with your BMW i3's screen quickly. We appreciate your positive feedback and are here to help anytime.
Professional
14 April 2026
Reply from National Windscreens - Chester
Thank you for your positive feedback!
5star service from Chester depot
9 April 2026
Reply from National Windscreens - Chester
We're happy to hear that you had a 5-star experience with our Chester depot. Thank you for your positive feedback; we appreciate it.
Excellent customer service from initial…
Excellent customer service from initial contact to completion.
20 March 2026
Reply from National Windscreens - Chester
We appreciate you sharing that you experienced excellent customer service from the beginning to the end. We are so happy you were pleased!
Fantastic job done on my ford kuga…
Fantastic job done on my ford kuga windscreen.
Helped us out having the car overnight.
5 star service
8 April 2026
Reply from National Windscreens - Chester
We're happy to hear that you had a fantastic experience with your Ford Kuga windscreen replacement! We appreciate your kind words and are glad we could help you.
Reply from National Windscreens - Chester
We appreciate you sharing that our service was excellent, respectful, and professional! We are so happy you were pleased with our work.
Reply from National Windscreens - Chester
We appreciate you sharing that our staff was friendly and our service was excellent! We are so happy you were pleased with our team.
Did exactly what was asked for no…
Did exactly what was asked for no quibbles Christine was excellent at Chester branch . Many thanks
7 April 2026
Reply from National Windscreens - Chester
We're happy to hear that everything went smoothly at the Chester branch. It's great to know the service met your expectations. Thank you for your positive feedback!
Very professional,and very quick.
7 April 2026
Reply from National Windscreens - Chester
We appreciate you sharing that our team was professional and quick! We are so happy you were pleased with our service.
Excellent service and professional
Excellent service and professional, done in time as stated 👏
16 February 2026
Reply from National Windscreens - Chester
We appreciate you sharing that our service was excellent and professional! We are so happy the job was completed on time.
I would 100% recommend
I would 100% recommend. The guys where really great was very quick and they were very helpful.
3 April 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback! We are so happy to learn the team was great, quick, and helpful. We are grateful for your recommendation.
Really pleased with the quality of…
Really pleased with the quality of service I received.
2 April 2026
Reply from National Windscreens - Chester
We appreciate you sharing that you were pleased with the quality of service you received! We are so happy you were pleased with us.
ALL WAS GOOD FROM START TO FINISH GREAT…
ALL WAS GOOD FROM START TO FINISH GREAT WORKMANSHIP AND POLITE AND FRIENDLY.
1 April 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback! We are so happy to learn that everything, from start to finish, was good, with great workmanship and a polite, friendly manner.
Able to get an appointment very quick…
Able to get an appointment very quick and easy. Repair was also quick and the result was great, no complaints
26 March 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback. We're happy to learn that you were able to get an appointment quickly and easily, and that the repair was also quick with a great result.
Spot on and very quick
17 March 2026
Reply from National Windscreens - Chester
We appreciate you sharing; we are so glad to hear that your experience was spot on and very quick for you. Thank you.
The personnel was very professional in…
The personnel was very professional in explaining the procedure and offered help if needed.
22 March 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback! We are so happy to learn that the personnel was professional in explaining the procedure and offered help if needed.
Very efficient and tidy
Very efficient, kept me well informed and completed work much quicker than quoted. Excellent job done.
19 March 2026
Reply from National Windscreens - Chester
We appreciate your positive feedback! We are so happy to learn that our service was very efficient, you were well informed, and the work was completed quickly and excellently.
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